KLM or to use its full name, Koninklijke Luchtvaart Maatschappij N.V. (Royal Dutch Airlines), was established in 1919 by a young aviator named Albert Plesman. Based in Amsterdam, KLM operates scheduled flights to more than 130 destinations around the world and is the oldest airline in the world operating under its original name.
With over 30,000 employees, KLM has won numerous awards including ‘Best Airline Staff Service’. Transporting over 20 million passengers every year, KLM has gone from one route taking travellers from Amsterdam to London, to serving over 66 countries including two domestic destinations.
In1991 KLM became the first airline to introduce a frequent flyer program in Europe, what they named ‘Flying Dutchman.’ In 2006 it became the first airline to introduce self-service kiosks where passengers could print out their own boarding cards.
The following information is correct as of July 2014 and is subject to change. Please check with the airline directly for complete accuracy.
How to Check In
KLM offers passengers online, airport and mobile check-in. Online check-in is available from 30 hours up to 1 hour before scheduled departure, allowing passengers to select their seats and print their own boarding passes, either at home or at the designated self-service kiosks in the airport. Using a smart-phone, passengers can check-in, choose seats and download their boarding pass using the KLM mobile app. Airport check-in is also possible from three hours before flight departure. Bags can be checked-in online but additional time should be left in order to drop these at the KLM check-in counter prior to boarding. Travellers within Europe must be checked-in within 40 minutes of departure while intercontinental flight passengers my check-in at least 60 minutes prior to take-off.
Baggage Allowance and Fees
KLM offers all passengers an allowance of one cabin bag plus one personal item such as a handbag or laptop case. All carry-on luggage must fit in the overhead locker or under the seat in front of them. The maximum size for cabin baggage is 55cm x 25cm x 35cm and must not weight more than 12kg. Business class passengers have a weight restriction of 18kg per item of cabin luggage. Checked luggage allowance for Economy passengers is limited to one piece that must not exceed 23kg. For Business class passengers this limited is increased to 32kg. Additional fees apply to oversized and excess baggage. Please check with the airline for more details as these vary with ticket type and destination.
All seating on KLM flights is allocated. There is no charge to alter seat reservations unless a seat with additional legroom is required. Economy passengers can enjoy up to 4 inches more legroom than other airlines. Special ‘comfort seats’ can be selected for a cost of 5 Euro, while seats with more legroom can be purchased for 20 Euro. To reserve a ‘preferred’ seat i.e. a windo or aisle specifically can be purchased for 30 Euro. Discounts on seat reservations are available to all passengers on frequent flyer programs including Flying Blue Platinum, Gold and Silver members.
KLM, like many other airlines, charge £4.50 for credit card payments. If you do not wish to incur a booking fee, it is advisable to use debit card instead.
Service on Board
KLM offer all passengers complimentary food, drinks and in-flight magazine. In Economy class travellers on short-haul flights can expect a choice of snack, either sweet or savoury while long-haul customers will receive a hot meal tailored to the time of day. Special diet can be accommodated with some prior notice. Business class passengers can look forward to a menu with a choice of high quality meals prepared by top chefs and a wide selection of wines, non-alcoholic beverages and between-meal snacks. On long-haul flights, the in-flight entertainment system offers passengers a choice of box office and international movies, well known TV programmes, music channels, audio books, language courses and games to while away the time, all supplied via a personal interactive screen. Smartphones, tablets, e-readers, media players, radios, cameras, headphones (except wireless Bluetooth headphones), handheld games, pagers and medical equipment are all allowed to be used on-board.
According to Flight Stats February 2013 On-time Performance Report Summary, 86..81% of KLM flights were on time.
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