Best Western London Queens Crystal Palace Hotel

10.80km from city centre

Room options

Location

6.4

Location is ok

Great shopping area. Location poor. Parking was charged.

Good to know

Check in from:14:00
Check out before:11:00

Hotel description

This hotel is situated just a few minutes away from Crystal Palace/Gipsyhill station. In only a couple of minutes, guests can reach plenty of restaurants, bars, pubs, cafés and public transport. The Glass Palace, Crystal Museum and the Horniman Museum lie around a 5-minute drive from the hotel. Crystal Palace Sports Centre, Crystal Palace Park and Crystal Palace Theme Park are all within direct access of the hotel, around a 20-minute walk away. London City Airport lies around 25 km away, Gatwick and Heathrow airports are around 35 km away and Luton, as well as Stansted airport, is located approximately 50 km from the hotel. Built in 1857 and renovated in 2004, this 5-storey hotel has a total of 98 rooms, including 3 suites. The lobby offers a 24-hour reception and lift access. Additional facilities include a bar, a TV lounge and a restaurant. In addition, the hotel includes a breakfast room, a conference room and free car parking. The comfortable rooms include an en suite bathroom with hairdryer. A tea/coffee maker, ironing equipment, a double or king-size bed as well as individually regulated heating are also included as standard. There is a pool table for guest use. Guests may serve themselves at the breakfast buffet. It is also possible to book a half-board or full-board stay. The number 3 bus and further public transport offer direct access to the city centre. There are direct connections from Heathrow and Gatwick airports as well as from Victoria/Clapham Junction station to Crystal Palace.

Reviews

Provided by TrustYou

7.1
GoodBased on 8475 reviews

Fair for traveling with friends. Close to parking areas and public transportation.

7.1
GoodBased on 8475 reviews

Friendly service.

Good city hotel

Top 34% in city

Service
6.4

Service is adequate

Staff was very rude. Manager rude. Worst host.

Location
6.4

Location is ok

Great shopping area. Location poor. Parking was charged.

7.1
GoodBased on 8475 reviews

Fair for traveling with friends. Close to parking areas and public transportation.

7.1
GoodBased on 8475 reviews

Friendly service.

Room
5.7

Room is all right

Free phone. Dirty towels. Filthy mattress.

Value
5.6

Fairly good value for money

Free phone. Paid for late check out. Overpriced buffet.

Breakfast
5.2

Breakfast is average

No croissants. You have to pay for breakfast. Burnt toast.

Food
4.1

Food could be better

No veggie. No Beef lasagne. Dining room loud.

Bar
3.9

Bar could improve

No porter. No bar. Stale alcohol.

WiFi
3.3

Complaints about WiFi

Wifi was charged. Charged us for wifi. Wifi barely worked.

Wellness
1.8

Wellness & sports facilities could be improved

No gym. No Spa facilities.

Rates from all sites

Total price for 1 night, 2 guests, 1 room

Facilities

Food & Drink

Internet

Concierge

Business

Room service

Food & Drink

Coffee maker, Restaurant, Complimentary bottled water, Bar, Breakfast to go

Internet

WiFi, Internet access

General

WiFi, Reception area, Heating, Telephone, Children's facilities, Telephone, Lift, Non smoking, Television, Safe deposit box

In the rooms

Iron, Radio, Air conditioning, Heating, Telephone, Shower, Telephone, Bathrobe, Air conditioning, Hair dryer, Television, Balcony, Safe deposit box

Services

Luggage storage, Tourist information, Wake up call, Concierge, Room service, Alarm clock

Business

Conference facilities, Business centre, Meeting facilities

Parking & Transport

Parking

Policies

Front desk 24 hour