Sheraton Annaba Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
More about Sheraton Annaba Hotel
Sheraton Annaba Hotel
Located in Annaba, Sheraton Annaba Hotel is in the city center. Hippo Regius is a local landmark, and the area's natural beauty can be seen at Chapuis Beach and Ain Achir Beach. Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service, and a business center. Housekeeping is available on request. Sheraton Annaba Hotel offers 201 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature pillowtop mattresses. 43-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool and a fitness center.
FR
Comment: 12 Aug 2026
Stayed in: Aug 2026
Magical
Comment: 4 Aug 2026
Stayed in: Jun 2026
Very beautiful hotel
I am always satisfied with the quality of the services, the warm welcome, and the professionalism of the entire team.
I highly recommend it to anyone looking for an excellent hotel.
Comment: 21 Aug 2026
Stayed in: Sep 2025
VERY PLEASANT
as soon as we got our keys, very surprised by the cleanliness of the rooms and the common areas ,
Memorable breakfast because the choice and diversity of the products offered surprised us, very good too ,
Pool with activities for children
The location is central near the shops, the architecture surprised us with its originality
Comment: 21 Aug 2026
Stayed in: Aug 2026
Unforgettable stay
Comment: 30 Jul 2026
Stayed in: Jul 2026
Very big disappointment. I would never have imagined having such an experience in a hotel with the reputation of the Sheraton
I had booked an Executive Suite for August 17, 2026, in order to spend a few hours of rest with my two 14-year-old children before our departure for the airport at 4 a.m. A few days before our stay, we wanted to discover the hotel.
The gentleman who handled our reservation at the front desk was courteous, and I would like to thank him. Unfortunately, that is the only positive point of our visit.
We started by having a drink at the cafeteria. We were surprised to see the drinks served in cans, the water in plastic bottles, and cardboard cups. As for the pastry, it was decent, nothing more. For a five-star establishment, the presentation and quality of service were far from the image of prestige that one expects from a Sheraton hotel.
The most shocking moment came when my children simply asked to take a quick look at the pool, without settling in, without swimming, and without using the facilities. We only wanted to see the premises before our stay. A staff member then refused us access very curtly by asking us if we were guests. I explained to him calmly that we had already booked an Executive Suite and that we would return to stay in a few days. Despite this, he forbade us access for just a few seconds to see the pool.
It is not just the refusal that hurt us, but above all the way in which it was announced to us. The tone used was cold, dry, and devoid of any courtesy. We felt treated as if we were not welcome.
The most incomprehensible thing is that, during this time, other people seemed to be moving freely through the establishment and were welcomed with much more consideration. We felt a real difference in treatment, which is particularly shocking for a family that came to book a suite in your hotel.
My children live in France and it was the first time they were discovering your establishment. Instead of leaving with a good image of the Sheraton Annaba, they left deeply disappointed. Arriving at the parking lot, they clearly told me that they no longer wanted to stay at this hotel. They did not understand why we were going to pay such a high price to be welcomed in this manner.
I requested the cancellation of my reservation. It was refused to me. It was only after expressing my dissatisfaction that apologies were offered to me, but they arrived too late. A first impression is essential, and when it is this negative, it is very difficult to regain a customer's trust.
Luxury is not just about a beautiful facade, elegant rooms, or a high price. True luxury is recognized in the quality of the welcome, respect, courtesy, professionalism, and the ability to make every guest feel expected and valued.
Unfortunately, we experienced exactly the opposite. This visit left us with a deep feeling of discomfort and disappointment. I find it regrettable that an establishment bearing the Sheraton name gives such an image to its future guests.
I sincerely hope that management will take this testimony seriously, because a family should never leave with the feeling of having been judged, pushed aside, or poorly welcomed before their stay even begins.
For us, this experience completely destroyed the desire to stay at your establishment. It is a huge disappointment, and unfortunately an image that my children will keep for a long time of the Sheraton Annaba.
Excellent location
123, Bd Victor Hugo, Annaba, 23008, Algeria|0.6 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.