Rydges Armidale
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Restaurant
More about Rydges Armidale
Rydges Armidale
Just 10 minutes' walk from Armidale's city centre, Rydges Armidale features a bar and a restaurant. Its stylish, classic rooms offer luxurious furnishings, a marble bathroom and state-of-the-art entertainment facilities.
Reviews from 
Anonymous traveller
Comment: 27 Feb 2026
Stayed in: Feb 2026
We paid for a presenter to stay and the review he gave was absolutely amazing, he said and I quote. “I was on the phone to my wife, who asked me, do you wish to continue talking? He looked at the bathroom and bed and said No”. He said he had 11hrs sleep. Thank you for making our quests stay memorable.
Couple
AU
Comment: 11 Jul 2026
Stayed in: Jul 2026
Absolute filth
Only stayed overnight, but as you can see by the photos, mostly of the bathroom, the cleaning team needs to be taught how to clean and maintain rooms desperately. There was lights not working, exposed wires in an old phone plug, one of the tiles in the shower was set uneven and quite sharp along with a lot of the tiles in the whole bathroom were cracked. There was mould everywhere including around the air-conditioning unit.
The name Rydges, I thought was quality however this is far from it. Absolutely disgusting.
The name Rydges, I thought was quality however this is far from it. Absolutely disgusting.
Couple
Comment: 24 Jun 2026
Stayed in: May 2026
Stay somewhere else !
As an extensive world traveler who has stayed in everything from five-star luxury to third-world accommodations, I can confidently say that this hotel ranks at the absolute bottom for cleanliness, maintenance, and basic hospitality.
A general sense of zero care hung heavily over the entire room.
To give you a snapshot of our experience:
We were greeted by an opened, used milk carton left on top of the fridge cabinet.
The room was stocked for two guests with exactly one glass and one plate.
The room safe was unattached to any wall or structure, propped up entirely by a piece of cardboard.
We had a bizarre count of three towels—two in the bathroom, and one randomly placed on the bed.
There was a complete absence of power points or USB ports anywhere near the bedside tables.
The bathroom was a disaster. The toilet seat was loose, the toilet brush was filthy and its container broken, and I have attached photos of a shower screen showing what looks like decades of neglected cleaning.
As for the carpet—I don't think it has been cleaned since Moses played winger for Jerusalem. It was disgusting.
The condition of the facilities in the dining room wasn’t much better with baked on food scraps on the breakfast food heater in place during our entire stay
A general sense of zero care hung heavily over the entire room.
To give you a snapshot of our experience:
We were greeted by an opened, used milk carton left on top of the fridge cabinet.
The room was stocked for two guests with exactly one glass and one plate.
The room safe was unattached to any wall or structure, propped up entirely by a piece of cardboard.
We had a bizarre count of three towels—two in the bathroom, and one randomly placed on the bed.
There was a complete absence of power points or USB ports anywhere near the bedside tables.
The bathroom was a disaster. The toilet seat was loose, the toilet brush was filthy and its container broken, and I have attached photos of a shower screen showing what looks like decades of neglected cleaning.
As for the carpet—I don't think it has been cleaned since Moses played winger for Jerusalem. It was disgusting.
The condition of the facilities in the dining room wasn’t much better with baked on food scraps on the breakfast food heater in place during our entire stay
Hotel response
Comment: 25 Jun 2026
Dear Felix,
Thank you for taking the time to share your feedback. We have received your previous emails and have fully addressed the concerns you raised with our team.
While I wish your stay had been seamless from the start, your feedback helps us learn and improve.
We work hard to deliver an exceptional guest experience, and it is apparent that we fell short during your visit. I can assure you that we have taken your comments seriously to ensure we continue providing the high standard of service our guests expect.
Thank you again for your feedback!
Sincerely,
Katie
Thank you for taking the time to share your feedback. We have received your previous emails and have fully addressed the concerns you raised with our team.
While I wish your stay had been seamless from the start, your feedback helps us learn and improve.
We work hard to deliver an exceptional guest experience, and it is apparent that we fell short during your visit. I can assure you that we have taken your comments seriously to ensure we continue providing the high standard of service our guests expect.
Thank you again for your feedback!
Sincerely,
Katie
Business traveller
Comment: 27 Jun 2026
Stayed in: Jun 2026
Beware. Zero flexibility - Guest loyalty means nothing at Rydges Armidale
Flight from Sydney to Armidale was cancelled due to fog at Armidale Airport. Can’t help that.
Called Rydges Armidale at 0600 on the day of arrival to cancel or move the accommodation booking - Not possible - even though this was a flexible rate - and yes I know the policy is 24 hr cancellation.
Spoke with Katrina the GM
Cancellation not possible. At least can I move the booking to September this year. I need a fully day with clients - no that's not possible
Surely guest loyalty must count for something? Surely in the circumstances there's some flexibility - I’ve stayed a number of times previously - GM not interested - No
I’m an EVT member - Not interested
I have status with EVT as a regular guest - Not interested
So my flight has been cancelled and I can’t move my booking by a few months - absolutely not says Katrina - there’s basically no flexibility at all - oh yes we can move the booking by a day or 2 - that doesn’t help at all.
So what to do? Because of the inflexibility I was forced to catch a later flight and instead of the day with clients I only had a few hours. Basically a wasted trip.
When I finally arrive at the hotel in the afternoon the front desk tells me they are so busy they could have sold my room 10 times over! What!
The result is that I could have cancelled or changed the date and they could have easily sold the room. Probably at a higher rate!
So instead of rewarding guest loyalty they have ruined guest loyalty.
Katrina the GM says it must be frustrating for me. No not frustrating. It’s actually unreasonable. And makes no sense at all. Illogical.
A very poor business decision. Not the way to keep guests returning. Bad policy.
Called Rydges Armidale at 0600 on the day of arrival to cancel or move the accommodation booking - Not possible - even though this was a flexible rate - and yes I know the policy is 24 hr cancellation.
Spoke with Katrina the GM
Cancellation not possible. At least can I move the booking to September this year. I need a fully day with clients - no that's not possible
Surely guest loyalty must count for something? Surely in the circumstances there's some flexibility - I’ve stayed a number of times previously - GM not interested - No
I’m an EVT member - Not interested
I have status with EVT as a regular guest - Not interested
So my flight has been cancelled and I can’t move my booking by a few months - absolutely not says Katrina - there’s basically no flexibility at all - oh yes we can move the booking by a day or 2 - that doesn’t help at all.
So what to do? Because of the inflexibility I was forced to catch a later flight and instead of the day with clients I only had a few hours. Basically a wasted trip.
When I finally arrive at the hotel in the afternoon the front desk tells me they are so busy they could have sold my room 10 times over! What!
The result is that I could have cancelled or changed the date and they could have easily sold the room. Probably at a higher rate!
So instead of rewarding guest loyalty they have ruined guest loyalty.
Katrina the GM says it must be frustrating for me. No not frustrating. It’s actually unreasonable. And makes no sense at all. Illogical.
A very poor business decision. Not the way to keep guests returning. Bad policy.
Hotel response
Comment: 29 Jun 2026
Dear Mr. Williams,
Thank you for taking the time to share your feedback. I am sorry to learn of your disappointment regarding the outcome of your reservation.
I appreciate your frustration, particularly given the disruption caused by your flight cancellation. Travel interruptions are understandably inconvenient and can have a significant impact on travel plans.
At our hotel, we value all guests and, where circumstances permit, we endeavor to apply our policies with flexibility and understanding. However, your reservation was made under a 24-hour cancellation policy, which was accepted at the time of booking.
In recognition of the circumstances surrounding your cancelled flight, the Hotel Manager offered the option of transferring your reservation to an alternative date to accommodate your revised travel plans. This was intended as a goodwill gesture and an effort to provide a practical solution despite the cancellation occurring within the policy period.
Like many accommodation providers, we rely on reservation terms and conditions to manage room inventory effectively. When a room is reserved, it is removed from sale and held exclusively for the guest. As arrival dates approach, opportunities to resell cancelled rooms become increasingly limited. Reservation policies therefore create a mutual obligation: the hotel commits to holding the accommodation exclusively for the guest, while the guest agrees to the terms associated with the booking.
While I understand that this outcome was not the one you had hoped for, I trust this explanation provides some clarity regarding the hotel’s position and the reasons for our decision.
Thank you again for your feedback, and I hope we have the opportunity to welcome you on a future occasion.
Kindly ,
Katrina.
Thank you for taking the time to share your feedback. I am sorry to learn of your disappointment regarding the outcome of your reservation.
I appreciate your frustration, particularly given the disruption caused by your flight cancellation. Travel interruptions are understandably inconvenient and can have a significant impact on travel plans.
At our hotel, we value all guests and, where circumstances permit, we endeavor to apply our policies with flexibility and understanding. However, your reservation was made under a 24-hour cancellation policy, which was accepted at the time of booking.
In recognition of the circumstances surrounding your cancelled flight, the Hotel Manager offered the option of transferring your reservation to an alternative date to accommodate your revised travel plans. This was intended as a goodwill gesture and an effort to provide a practical solution despite the cancellation occurring within the policy period.
Like many accommodation providers, we rely on reservation terms and conditions to manage room inventory effectively. When a room is reserved, it is removed from sale and held exclusively for the guest. As arrival dates approach, opportunities to resell cancelled rooms become increasingly limited. Reservation policies therefore create a mutual obligation: the hotel commits to holding the accommodation exclusively for the guest, while the guest agrees to the terms associated with the booking.
While I understand that this outcome was not the one you had hoped for, I trust this explanation provides some clarity regarding the hotel’s position and the reasons for our decision.
Thank you again for your feedback, and I hope we have the opportunity to welcome you on a future occasion.
Kindly ,
Katrina.
Anonymous traveller
Comment: 10 May 2026
Stayed in: May 2026
Staff were professional and pleasant. The room was clean and well presented.
Very good location
31 Marsh Street, Armidale, 2350, Australia|1.03 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
3 years old and over
€19 (AUD30) per person per night
2 years old and under
€10 (AUD15) per person per night
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast, English breakfast, Gluten free breakfast, Vegan breakfast, Vegetarian breakfast
Breakfast price
€18 (≈AUD 28)/person
Breakfast times
07:00 - 10:00 from Saturday to Sunday, 07:00 - 09:00 from Monday to Friday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please note that a 2% surcharge applies to all credit card payments. Open every day for Breakfast and DInner Monday to Saturday. Please note that Stay NSW and Parent NSW Vouchers are not redeemable.
For all purchases in the hotel, credit card payments are subject to additional charges, please contact the hotel for details.
This hotel accepts the following payment methods:
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