Mercure Rockhampton
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Pool
Fitness centre
Front desk 24 hour
Restaurant
More about Mercure Rockhampton
Mercure Rockhampton
Overlooking the picturesque Fitzroy River and located in the heart of the city Mercure Rockhampton offers an outdoor pool. There is a 24-hour reception and guests receive complimentary WiFi.
Reviews from 
Anonymous traveller
Comment: 5 Jul 2026
Stayed in: Jun 2026
Clean, but old room. Maintained but showing its age. Breakfast was well worth the extra $32/person. Some free Undercover parking available. Other free parking not undercover.
Anonymous traveller
Comment: 15 Jun 2026
Stayed in: Jun 2026
Multi storey building with lift, set back from Quay St. Large free outdoor carpark. Our late booked, third floor river view room offered river glimpses but higher floors would have clearer views. The room had frig with small freezer, kettle, coffee maker and hair dryer.
Shower was over the bath but had non-slip mat and a good grab rail. We were offered a room with walk-in shower but it was not a river view.
Reception staff were welcoming and helpful. There is a restaurant on-site and lots of eating choices along Quay St.
Shower was over the bath but had non-slip mat and a good grab rail. We were offered a room with walk-in shower but it was not a river view.
Reception staff were welcoming and helpful. There is a restaurant on-site and lots of eating choices along Quay St.
Couple
Comment: 15 Jun 2026
Stayed in: Jun 2026
Good Location
Multi storey building with lift, set back from Quay St on the Rockhampton waterfront. Large free outdoor carpark. Our late booked, third floor river view room offered river glimpses but higher floors would have clearer views. The room had frig with small freezer, kettle, coffee maker and hair dryer.
Shower was over the bath but had non-slip mat and a good grab rail. We were offered a room with walk-in shower but it was not a river view.
Reception staff were welcoming and helpful. There is a restaurant on-site and lots of eating choices along Quay St.
Shower was over the bath but had non-slip mat and a good grab rail. We were offered a room with walk-in shower but it was not a river view.
Reception staff were welcoming and helpful. There is a restaurant on-site and lots of eating choices along Quay St.
Hotel response
Comment: 18 Jun 2026
Dear HDStripad,
Thank you for taking the time to review your stay at the Mercure Rockhampton.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Shona Kapernick
Duty Manager
Thank you for taking the time to review your stay at the Mercure Rockhampton.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Shona Kapernick
Duty Manager
Couple
AU
Comment: 2 Jun 2026
Stayed in: May 2026
Disappointed Accor Platinum member
We chose this hotel as the only Accor option in Rockhampton. Our room was adequate. Breakfast was adequate. Accor Platinum status not recognised other than a small plate with 6 slices of fruit, delivered mid afternoon whilst we were trying to rest after a 7 hour drive. No upgrade or mention of it even though it was requested by email. The restaurant was closed as it was Sunday and as others have said, try finding somewhere close by to dine. Reception staff said go down to the next corner, that was wrong as there was nothing there. We found a roast buffet but paid $50 each! No bar open at Mercure so no free drink even though there was a fridge with drinks behind reception desk. We were told they were for mini bars only. Why be a member of Accor if you can’t provide the benefits?
Hotel response
Comment: 5 Jun 2026
Dear GayleP99,
Thank you for taking the time to share your experience at Mercure Rockhampton. We sincerely regret that your stay did not meet your expectations, particularly regarding the benefits associated with your Platinum status. We strive to provide quality service and to appropriately recognize our loyal customers.
I do apologies that your welcome gift was delivered while you were trying to rest, we will make sure that it is placed in your room before arrival in the future. While we would have loved to have been able to upgrade your room, upgrades are subject to availability and unfortunately these rooms were sold out during your stay. We did allocate you to the highest floor available, I am sorry this wasn't communicated to you during check-in. As stated, our restaurant is closed on Sunday nights which includes our bar but welcome drinks can be redeemed at breakfast as well, which is open everyday.
Your feedback is valuable and will be taken into account to improve our future services. We look forward to have the opportunity to welcome you again in the future.
Kind regards,
Shona Kapernick
Duty Manager
Thank you for taking the time to share your experience at Mercure Rockhampton. We sincerely regret that your stay did not meet your expectations, particularly regarding the benefits associated with your Platinum status. We strive to provide quality service and to appropriately recognize our loyal customers.
I do apologies that your welcome gift was delivered while you were trying to rest, we will make sure that it is placed in your room before arrival in the future. While we would have loved to have been able to upgrade your room, upgrades are subject to availability and unfortunately these rooms were sold out during your stay. We did allocate you to the highest floor available, I am sorry this wasn't communicated to you during check-in. As stated, our restaurant is closed on Sunday nights which includes our bar but welcome drinks can be redeemed at breakfast as well, which is open everyday.
Your feedback is valuable and will be taken into account to improve our future services. We look forward to have the opportunity to welcome you again in the future.
Kind regards,
Shona Kapernick
Duty Manager
Anonymous traveller
Comment: 29 May 2026
Stayed in: May 2026
I had a pleasant stay at Mercure Rockhampton. The room was clean and tidy, although a little dated. The bed was comfortable. The staff were friendly and welcoming throughout my stay.
Very good location
86 Victoria Parade, Rockhampton, 4700, Australia|0.45 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
Mercure Rockhampton: FAQs
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