Maceió Atlantic Suites
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Maceió Atlantic Suites
Maceió Atlantic Suites
Overlooking Jatiúca beach, this hotel features modern rooms with panoramic ocean views. Each air-conditioned room has a private balcony. It features an outdoor pool and beauty treatments in its spa.
Reviews from 
Family traveller
Comment: 26 Dec 2025
Stayed in: Dec 2025
Highly recommended
We had an amazing time at the hotel. The rooms and the facilities are extremely comfortable, the staff is hospitable. The breakfast was super complete and delicious, especially the selection of fruits.
Hotel response
Comment: 4 Jan 2026
Olá, Claudia! Tudo bem?
Agradecemos imensamente sua disponibilidade em nos avaliar. É uma felicidade para todos aqui que sua experiência tenha sido satisfatória.
Esperamos ansiosamente por sua nova visita.
Cordialmente,
Equipe Maceió Atlantic
Agradecemos imensamente sua disponibilidade em nos avaliar. É uma felicidade para todos aqui que sua experiência tenha sido satisfatória.
Esperamos ansiosamente por sua nova visita.
Cordialmente,
Equipe Maceió Atlantic
Couple
UK
Comment: 8 Apr 2026
Stayed in: Apr 2026
Don't use this hotel!
This hotel was not a good experience!! The reception does not have fully trained staff who are dismissive and rude. Our original room had a several defects which could not be repaired and the upgrade (a very loose term) was not much better although the housekeeping staff did try their best. Several staff admitted that poor hotel organization & management really let it down and that was certainly our experience We would absolutely NOT recommend this hotel..... it's a complete waste of money.
Hotel response
Comment: 9 Apr 2026
Dear Guest,
Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We take your comments very seriously, especially regarding service and room conditions. Please be assured that our team is continuously trained to provide professional, respectful, and helpful service to all our guests.
We would also like to clarify that our staff is instructed to maintain a professional posture at all times, and any interpretation suggesting otherwise does not reflect our standards or internal practices.
Your feedback has been shared with the relevant departments so we can continue improving our processes and guest experience.
We hope to have the opportunity to welcome you again and provide a much better stay.
Sincerely,
Maceió Atlantic Team
Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We take your comments very seriously, especially regarding service and room conditions. Please be assured that our team is continuously trained to provide professional, respectful, and helpful service to all our guests.
We would also like to clarify that our staff is instructed to maintain a professional posture at all times, and any interpretation suggesting otherwise does not reflect our standards or internal practices.
Your feedback has been shared with the relevant departments so we can continue improving our processes and guest experience.
We hope to have the opportunity to welcome you again and provide a much better stay.
Sincerely,
Maceió Atlantic Team
Couple
Comment: 7 Apr 2026
Stayed in: Apr 2026
A Complete Failure of Hospitality — Avoid at All Costs
I wouldn’t even call Maceió Atlantic Suites a hotel—it’s a complete operational failure masquerading as one.
The staff appear entirely untrained and incapable of handling even basic hospitality responsibilities. There is no sense of professionalism, coordination, or accountability. Management is either absent or ineffective, because every department seems to operate independently with no oversight or consistent standards.
The rooms are in shockingly poor condition. We encountered multiple issues: curtains literally falling apart, a leaking toilet/sink, and careless paint splashes left on the mirror. These are not minor oversights—they reflect a total lack of maintenance and quality control.
When we requested a room change, we were forced to pay extra, only to be moved into another room that also had problems. Charging guests for “upgrades” that fail to meet even minimum standards is unacceptable.
We had originally planned to stay for eight nights, but the combination of building defects and staff incompetence made it unbearable. We left after just two days and had to pay for another hotel to salvage the remainder of our trip.
The entire experience was frustrating, exhausting, and frankly unacceptable. I would never return under any circumstances and would strongly advise others to avoid this place at all costs—even as a last resort.
The staff appear entirely untrained and incapable of handling even basic hospitality responsibilities. There is no sense of professionalism, coordination, or accountability. Management is either absent or ineffective, because every department seems to operate independently with no oversight or consistent standards.
The rooms are in shockingly poor condition. We encountered multiple issues: curtains literally falling apart, a leaking toilet/sink, and careless paint splashes left on the mirror. These are not minor oversights—they reflect a total lack of maintenance and quality control.
When we requested a room change, we were forced to pay extra, only to be moved into another room that also had problems. Charging guests for “upgrades” that fail to meet even minimum standards is unacceptable.
We had originally planned to stay for eight nights, but the combination of building defects and staff incompetence made it unbearable. We left after just two days and had to pay for another hotel to salvage the remainder of our trip.
The entire experience was frustrating, exhausting, and frankly unacceptable. I would never return under any circumstances and would strongly advise others to avoid this place at all costs—even as a last resort.
Hotel response
Comment: 8 Apr 2026
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet expectations and we take the concerns you raised very seriously.
The maintenance issues described, as well as the service experience you encountered, do not reflect the standards we strive to deliver. Your comments have been immediately shared with our leadership team for thorough review, reinforcement of procedures, and corrective actions to prevent recurrence.
Regarding the room change, we understand your frustration and are currently reviewing our approach to ensure greater transparency and consistency in how such situations are handled.
Our goal is always to provide a comfortable and reliable stay, and feedback like yours is essential for driving improvements.
Please feel free to contact us directly should you wish to share any additional details.
Kind regards,
Maceió Atlantic Team
The maintenance issues described, as well as the service experience you encountered, do not reflect the standards we strive to deliver. Your comments have been immediately shared with our leadership team for thorough review, reinforcement of procedures, and corrective actions to prevent recurrence.
Regarding the room change, we understand your frustration and are currently reviewing our approach to ensure greater transparency and consistency in how such situations are handled.
Our goal is always to provide a comfortable and reliable stay, and feedback like yours is essential for driving improvements.
Please feel free to contact us directly should you wish to share any additional details.
Kind regards,
Maceió Atlantic Team
Anonymous traveller
Comment: 28 Jul 2025
Stayed in: Jul 2025
Only good with the hotel is the good location.
Anonymous traveller
Comment: 1 Feb 2026
Stayed in: Jan 2026
Excelente!!!
Excellent location
Av. Álvaro Otacílio, 4065, Maceio, 57036-850, Brazil|1 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
10 years old and under
Free
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
Please contact hotel for price information
Breakfast times
06:00 - 10:00 from Monday to Sunday
Please inform Maceió Atlantic Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
This hotel accepts the following payment methods:
Cash
Maceió Atlantic Suites: FAQs
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