Hotel Citadelle

Name: Hotel Citadelle
Address: 4800 Wilfrid-Hamel Blvd, Quebec, G1P 2J9, Canada, Quebec, Quebec, G1P 2J9, Canada

+ 51

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Fast facts

Check in from:	15:00
Check out before:	11:00
Pets	Pets not allowed

Amenities

View all

Wi-Fi

Parking

Air conditioning

Front desk 24 hour

Non-smoking

Lift

More about Hotel Citadelle

Hotel Citadelle

Hotel Citadelle offers spacious rooms with free Wi-Fi. It is 5 miles from the Quebec City Jean Lesage International Airport. The basic guest rooms feature a cable TV and work desk. They also provide a private bathroom and hairdryers.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 5 Jul 2026

Stayed in: Jul 2026

The price is low, and it shows.
The hotel desperately needs better management and better staff.
The inside was just as filthy as the outside.

Anonymous traveller

Comment: 31 May 2026

Stayed in: May 2026

Unfortunately what would have been an excellent stay was clouded by my check-in experience. I checked in very late at around 1.30am and had advised the hotel of this. The "Night Manager" was lounging on the foyer chairs when I arrived and seemed very disengaged and unfriendly. He gave me my room key and I was in total shock when I entered the room and saw what I thought were articles of clothing in the room as I searched for the light switch. I then heard movement and quietly asked if anyone was there. I then saw the figure of a female crawling out of the bed and apologised profusely as I quickly backed out of the room as quickly as I could. This could have been a very serious incident and I was very relieved that the woman, who seemed to be on her own, acted as peacefully and quietly as she did. I returned to the Reception desk and advised the Night Manager of the incident. Without so much as an apology, he issued me with another room key and sent me on my way. The rest of my stay went without incident and I found the Day Staff to be very efficient, engaging and friendly. The rooms were cleaned daily and overall the facilities were more than adequate. It was only my initial check-in experience that clouded my overall rating of the hotel.

Anonymous traveller

Comment: 23 Feb 2026

Stayed in: Feb 2026

Rooms were not clean, amenities were limited and ac in the room was so loud that i cant even turn it on

Anonymous traveller

Comment: 23 Feb 2026

Stayed in: Feb 2026

Unfortunately the whole place smells like dirty armpit so I went to another hotel for the first night.
The next day I called in the afternoon to upgrade the room to a 2-bed and they refused.. the travellers booked somewhere else so I ended up paying a room for nothing

Anonymous traveller

Comment: 15 Feb 2026

Stayed in: Feb 2026

The room was clean. Though there were no winter carpets at the entrance which made the floor dirty, and we were not able to walk on it. The sink had a problem that takes time for the water to be emptied. The heater was working but the heat was sometimes colder. The staff are welcoming and overall we had a nice stay, the mattress was very comfortable through the pillows are not puffy and a bit uncomfortable. Thank you for hosting us :)