Logis des Tourelles
+ 77
Find the best hotel in Cognac for your dates, by price or preference
Compare deals for Logis des Tourelles across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Wi-Fi
Parking
Pool
Non-smoking
Television
Electric vehicle (EV) charging station
More about Logis des Tourelles
Logis des Tourelles
Boasting an outdoor swimming pool and views of pool, Logis des Tourelles is a bed and breakfast set in a historic building in Cognac, 100 metres from Château François 1er.
Reviews from 
Family traveller
Comment: 21 Aug 2026
Stayed in: Aug 2026
Excellent stay, very high-level service, impeccable cleanliness, SPLENDID
Two couples on vacation for a short week, staying in two magnificent rooms, absolute comfort, well-kept garden with an admirable diversity of botanical species, ideally located in the historic center, with the possibility of discovering local gastronomy entirely on foot. Timeless decoration, in very good taste. Complete and personalized breakfasts. Impeccable service. Impeccable pool. Thanks to the hostess of this lovely home.
Hotel response
Comment: 27 Aug 2026
Un très grand merci pour votre commentaire élogieux ! Je suis tellement heureuse que vous ayez aimé le confort de nos chambres ainsi que la décoration. Vos connaissances botaniques vous ont également permis d'admirer le jardin, qui est effectivement une source d'inspiration toujours renouvelée. Je suis vraiment ravie de lire que vous avez aussi apprécié les petit-déjeuners. Encore merci pour cette reconnaissance : votre satisfaction est le meilleur des encouragements dans la poursuite de l'activité dans la maison d'hôtes.
Family traveller
Comment: 4 Aug 2026
Stayed in: Aug 2026
Dreamily beautiful guesthouse with a lovely owner
We just spent 6 days as a family (with already grown children) in Patricia's beautiful guesthouse.
Fate would have it that we ended up there - we had actually booked accommodation in Arcachon, but because of the fires, we could not go there. This is the only way we found this dreamily beautiful place in Cognac!
The property with its wonderfully maintained garden, the refreshing pool, and the very tastefully furnished rooms is one thing - the other is the very loving and interested care provided by the owner, Patricia. She adapts to every guest individually - for example, we were allowed to keep the hearty breakfast for our teenagers in the refrigerator for later every day, which is otherwise never possible in hotels. Patricia recommended brilliant restaurants in and around Cognac - and also a few great beaches on the coast where we could mingle with locals and ate delicious food.
The "Logis des Tourelles" is a special place. Those who are looking for anonymity might prefer to go to a hotel. Those who would like to know more about the country and its people, who would like to show respect to this beautiful place and its owner, and who might like to leave as a friend, will be very happy here.
Many thanks, dear Patricia ☀️
Fate would have it that we ended up there - we had actually booked accommodation in Arcachon, but because of the fires, we could not go there. This is the only way we found this dreamily beautiful place in Cognac!
The property with its wonderfully maintained garden, the refreshing pool, and the very tastefully furnished rooms is one thing - the other is the very loving and interested care provided by the owner, Patricia. She adapts to every guest individually - for example, we were allowed to keep the hearty breakfast for our teenagers in the refrigerator for later every day, which is otherwise never possible in hotels. Patricia recommended brilliant restaurants in and around Cognac - and also a few great beaches on the coast where we could mingle with locals and ate delicious food.
The "Logis des Tourelles" is a special place. Those who are looking for anonymity might prefer to go to a hotel. Those who would like to know more about the country and its people, who would like to show respect to this beautiful place and its owner, and who might like to leave as a friend, will be very happy here.
Many thanks, dear Patricia ☀️
Hotel response
Comment: 16 Aug 2026
Herzlichen Dank für Ihre positive Rückmeldung; sie hat mich wirklich berührt.
Ich habe mich sehr gefreut, Sie in unserer Pension willkommen zu heißen. Ihr Aufenthalt war etwas ganz Besonderes – nicht zuletzt dank Ihrer Herzlichkeit! Sie sind uns wirklich als Freunde ans Herz gewachsen...
Ich habe mich sehr gefreut, Sie in unserer Pension willkommen zu heißen. Ihr Aufenthalt war etwas ganz Besonderes – nicht zuletzt dank Ihrer Herzlichkeit! Sie sind uns wirklich als Freunde ans Herz gewachsen...
Group traveller
Comment: 27 Jul 2026
Stayed in: Jul 2026
Stay away
Our experience with this property was, without question, the worst hotel experience we have ever had. We had originally booked a stay from 18–21 July through Hotels.com. While travelling nearby, we also stayed there from 10–12 July. After discovering there was no air conditioning, we asked if our later reservation could be cancelled. The owner initially refused, but the following day she personally asked us to cancel because she did not want unhappy guests. She assured us she would approve the cancellation through Hotels.com, so we booked alternative accommodation. She then completely reversed her position. She refused the refund and falsely claimed we had damaged the room, never stayed there, and even threatened her. Hotels.com repeatedly requested evidence, but none was ever provided, and every allegation was disproven. We found the owner’s behaviour deeply inappropriate. She was extremely controlling, closely monitored our movements, shared private information about other guests, and turned a simple hotel check-in into a long lecture about how we were “guests in her house.” We booked a hotel, not a place where we felt watched and personally managed.After a week of stress and many hours on the phone, Hotels.com’s senior management finally approved our refund. We strongly recommend choosing another property.
Hotel response
Comment: 4 Aug 2026
At Logis des Tourelles, we have been welcoming guests for 5 years as a bed and breakfast. We open our home, a historic stone building, where we favour a traditional and environmentally respectful way of life. We always take great care to make every stay as pleasant as possible, and our guests often leave feeling like friends.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
Group traveller
Comment: 27 Jul 2026
Stayed in: Jul 2026
Unprofessional host, worst hotel experience
Our stay at this property turned into one of the worst and most exhausting travel experiences we have ever been through. Do your self a big favor and stay away.
We had originally booked accommodation for 18–21 July through Hotels.com. Since we happened to be in the area earlier than planned, we contacted the property and booked an additional stay from 10–12 July.
When we arrived, we realised there was no air conditioning. As this had been an important requirement for us, we asked whether it would be possible to cancel our upcoming reservation. The owner declined and referred to the booking conditions. Although disappointed, we accepted her decision and moved on.
The following day, everything changed. The owner approached us and unexpectedly suggested that we should cancel the second reservation after all. She explained that she valued her reputation highly and did not want guests staying there if they were unlikely to enjoy the experience. She assured us that she would cooperate with the cancellation.
When we checked out, she told us she would handle the matter with Hotels.com. Shortly after we left, she called again to explain that Hotels.com needed us to submit the cancellation request ourselves, but she reassured us that she would approve it from her side. Trusting what she told us, we booked alternative accommodation for the same dates.
Unfortunately, that was when the real problems started.
Instead of confirming the cancellation as promised, the owner suddenly refused to cooperate. Over the following days, the explanations changed repeatedly. At one point she claimed we had damaged the room, but never produced any evidence despite requests from Hotels.com. Later she even stated that we had never stayed at the property at all, something that was easily disproved by reservation records, payment documentation and photographs from our stay.
She also accused us of threatening her because we informed her that, unless the agreed cancellation was honoured, we intended to use the reservation we had already paid for. We considered that a perfectly reasonable statement rather than any form of threat.
Communication quickly became impossible after she blocked our phone number, leaving Hotels.com as the only way to reach her.
Resolving the situation required countless conversations with Hotels.com over the course of a week. We spent roughly fifteen hours on the phone before the case finally reached senior management. It was only after the evidence had been reviewed at that level that our refund was approved. Several representatives expressed surprise at the way the situation had been handled.
Looking back, what troubled us most was the sequence of events. The owner encouraged us to cancel, assured us the cancellation would be accepted, led us to arrange different accommodation, then refused both the cancellation and the refund while making a series of accusations that could not be substantiated.
Apart from the refund dispute, we also found the overall atmosphere uncomfortable. The owner shared personal information about other guests, appeared unusually interested in where we were going and what we were doing, and spent well over an hour explaining how we should behave because we were “guests in her home.” We had booked accommodation through Hotels.com and expected a professional hospitality experience, not to feel as though we were being personally supervised.
We do not normally write negative reviews, but this experience was too significant to ignore. The property itself is not the main reason for this review. It is the owner’s conduct throughout the entire process that made what should have been a simple hotel stay unnecessarily stressful.
We appreciate that Hotels.com ultimately investigated the case thoroughly and reached what we believe was the correct outcome. Had they not done so, we are not convinced we would ever have received the refund that had originally been promised.
Based on our experience, we would not feel comfortable recommending this property to other travellers.
We had originally booked accommodation for 18–21 July through Hotels.com. Since we happened to be in the area earlier than planned, we contacted the property and booked an additional stay from 10–12 July.
When we arrived, we realised there was no air conditioning. As this had been an important requirement for us, we asked whether it would be possible to cancel our upcoming reservation. The owner declined and referred to the booking conditions. Although disappointed, we accepted her decision and moved on.
The following day, everything changed. The owner approached us and unexpectedly suggested that we should cancel the second reservation after all. She explained that she valued her reputation highly and did not want guests staying there if they were unlikely to enjoy the experience. She assured us that she would cooperate with the cancellation.
When we checked out, she told us she would handle the matter with Hotels.com. Shortly after we left, she called again to explain that Hotels.com needed us to submit the cancellation request ourselves, but she reassured us that she would approve it from her side. Trusting what she told us, we booked alternative accommodation for the same dates.
Unfortunately, that was when the real problems started.
Instead of confirming the cancellation as promised, the owner suddenly refused to cooperate. Over the following days, the explanations changed repeatedly. At one point she claimed we had damaged the room, but never produced any evidence despite requests from Hotels.com. Later she even stated that we had never stayed at the property at all, something that was easily disproved by reservation records, payment documentation and photographs from our stay.
She also accused us of threatening her because we informed her that, unless the agreed cancellation was honoured, we intended to use the reservation we had already paid for. We considered that a perfectly reasonable statement rather than any form of threat.
Communication quickly became impossible after she blocked our phone number, leaving Hotels.com as the only way to reach her.
Resolving the situation required countless conversations with Hotels.com over the course of a week. We spent roughly fifteen hours on the phone before the case finally reached senior management. It was only after the evidence had been reviewed at that level that our refund was approved. Several representatives expressed surprise at the way the situation had been handled.
Looking back, what troubled us most was the sequence of events. The owner encouraged us to cancel, assured us the cancellation would be accepted, led us to arrange different accommodation, then refused both the cancellation and the refund while making a series of accusations that could not be substantiated.
Apart from the refund dispute, we also found the overall atmosphere uncomfortable. The owner shared personal information about other guests, appeared unusually interested in where we were going and what we were doing, and spent well over an hour explaining how we should behave because we were “guests in her home.” We had booked accommodation through Hotels.com and expected a professional hospitality experience, not to feel as though we were being personally supervised.
We do not normally write negative reviews, but this experience was too significant to ignore. The property itself is not the main reason for this review. It is the owner’s conduct throughout the entire process that made what should have been a simple hotel stay unnecessarily stressful.
We appreciate that Hotels.com ultimately investigated the case thoroughly and reached what we believe was the correct outcome. Had they not done so, we are not convinced we would ever have received the refund that had originally been promised.
Based on our experience, we would not feel comfortable recommending this property to other travellers.
Hotel response
Comment: 4 Aug 2026
At Logis des Tourelles, we have been welcoming guests for 5 years as a bed and breakfast. We open our home, a historic stone building, where we favour a traditional and environmentally respectful way of life. We always take great care to make every stay as pleasant as possible, and our guests often leave feeling like friends.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
For this to happen, mutual trust and respect are essential. Regarding this particular stay, shared by several travellers from the same group, our account of events differs significantly from the one presented here, particularly regarding the origin and handling of the cancellation request. We do not wish to go into detail publicly, but remain available to anyone who would like to know more before booking.
We continue to warmly welcome all our guests, in the spirit of respect that has always defined our home.
Couple
Comment: 13 Jul 2026
Stayed in: Jul 2026
Oasis in the middle of Cognac
We were greeted very warmly by the hostess and she showed us through the stylishly renovated house. From our room, we had a view of the well-maintained and romantic garden. The room was spacious and very clean. At 38 degrees, we enjoyed cooling off in the wonderful pool in the shade of the trees. The various cozy seating areas invited us to linger. We really liked the breakfast served with fresh bread and fruit. Upon request, our hostess recommended very good restaurants and helped with planning excursions.
Hotel response
Comment: 15 Jul 2026
A huge thank you for your wonderful review. I was delighted to welcome you in the guesthouse. It is such a pleasure to know that you enjoyed the house, the room, the garden and pool, the breakfast—as well as the suggestions for restaurants and activities during your stay. I hope to have the opportunity to welcome you again, should your travels bring you back to Cognac!
Excellent location
40 Rue du Charmant, Cognac, 16100, France|0.75 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Logis des Tourelles: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights to Cognac
Car hire in Cognac