Hotel BEI Schumann
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Airport shuttle
Pool
Fitness centre
Spa
More about Hotel BEI Schumann
Hotel BEI Schumann
5 -star Superior Hotel bei Schumann is located 150 metres away from the centre of the Saxon town of Kirschau, amid the green hills of Oberlausitz, close to several heritage sites and the UNESCO biosphere nature reserve. It features a 6.000m² spa...
Reviews from 
Couple
Comment: 1 Aug 2026
Stayed in: Jul 2026
Very positive surprise
A very beautiful and very well-maintained hotel with great wellness facilities and very, very friendly staff. We have NOTHING to complain about and have resolved to come back.
Hotel response
Comment: 3 Aug 2026
Lieber Gast,
vielen Dank für Ihre lieben Zeilen an uns.
Genauso soll sein - ANKOMMEN - WOHLFÜHLEN - ENTSPANNEN - GENIESSEN.
Wir freuen uns jetzt schon, Sie bald wieder in "Ihrem Zuhause auf Zeit" begrüßen und verwöhnen zu dürfen.
Mit sonnigen Grüßen aus Kirschau
Ihre Familie Schumann & das gesamte SCHUMANN Team
vielen Dank für Ihre lieben Zeilen an uns.
Genauso soll sein - ANKOMMEN - WOHLFÜHLEN - ENTSPANNEN - GENIESSEN.
Wir freuen uns jetzt schon, Sie bald wieder in "Ihrem Zuhause auf Zeit" begrüßen und verwöhnen zu dürfen.
Mit sonnigen Grüßen aus Kirschau
Ihre Familie Schumann & das gesamte SCHUMANN Team
Group traveller
Comment: 27 May 2026
Stayed in: May 2026
Highly recommended
Our stay was exceptional once again. From the very first moment, we felt warmly welcomed. The team is incredibly attentive and friendly. Every wish was practically read from our eyes. Breakfast was sensational, and dinner at Al Forno and Weberstube was excellent. The spa and wellness area leaves nothing to be desired. We will come back.
Hotel response
Comment: 30 May 2026
Liebe manuf2013,
vielen Dank für diese lobenden Worte und Ihre wunderbare Bewertung.
Wir freuen uns sehr, dass wir Sie rundum mit dem SCHUMANN- FEELING begeistern konnten.
Mit herzlichen Grüßen aus Kirschau,
Familie Schumann & das gesamte SCHUMANN Team
vielen Dank für diese lobenden Worte und Ihre wunderbare Bewertung.
Wir freuen uns sehr, dass wir Sie rundum mit dem SCHUMANN- FEELING begeistern konnten.
Mit herzlichen Grüßen aus Kirschau,
Familie Schumann & das gesamte SCHUMANN Team
Family traveller
Comment: 8 May 2026
Stayed in: Mar 2026
Provencal – far from luxury claims
I visited the day spa twice.
Even the entrance at the hotel reception lacked any noblesse and seemed cold. No personal accompaniment was apparently provided; instead, we were released into the house with a terse designation of direction, which was less reminiscent of sovereign guest guidance than of the starting point of an involuntary scavenger hunt around a corner and winding corridors. Instead of a clear, thoughtful arrival, the stay began with an attempt to navigate oneself through the building – almost a test of orientation. Even the otherwise usual small gestures of arrival – a welcome, a drink or a short, classifying introduction to the house – were completely absent and reinforced this impression of a rather left-to-itself start.
The changing room habitats evoke the claustrophobic ambience of communal bathing establishments. The furnishings look strikingly unlovely and lack any quality. While the lined lockers offer functional standard, the actual area for changing clothes is an imposition: A tiny 1 m^2 shed separated only by an unhygienic curtain.
The absence of the bathrobe on arrival, flanked by low-quality polymer bags and discount-level amenities rather than the expected olfactory excellence of a house like Bulgari, documents a terrifying distance from the premium segment.
In the spa itself, there is an atmosphere that seems designed more for maximum occupancy than for peace and exclusivity. The loungers - apart from the front area - are close together, which can hardly create a sense of privacy. Unfortunately, the moment of recreation was finally corrupted by the uninterrupted vocal expansion of individual guests – which is remarkable at least in an area called the “quiet area”. The possibility of initiating orders via stationary wall phone is also offered via paper sheet on the wall (in the absence of call systems or proactive service loops), which demotes the guest to petitioner.
Even in the gastronomic sector, the impression remains uneven. The presentation of the menu looks functional (from the standard word processor), without the design care that is taken for granted in comparable houses. Orthographic lapses such as the lowercase of the title ("they" instead of "them") as well as asymmetrical + inconsistent sporation testify to a profound ignorance of corporate design.
This was followed by a sparkling wine service without mandatory tasting and cocktails that interfere with drinking due to undissolved cane sugar sediments at the bottom of the glass, which shows that the focus here is not so much on an orchestrated premium claim as on a pragmatic operation.
Rounded off by too young staff, who obviously lacked any professionalism in handling, but ultimately also basic expertise such as pouring or awareness of empties when bringing back drinks.
The so-called "Cherry arbor" seemed unpleasantly dark and closed. The subsequent request on our part, in the accompanying so-called Sitting "garden" was rejected the first time with administrative arbitrariness and petty-bourgeois rigidity (rule: with bathrobe you have no access in the back). The second time, however, the wish was more logically and professionally addressed: This operator himself determined that nobody was in the back anyway, so this time it was allowed. Ordered food, however, was good.
The later, actual spa treatment itself may have been technically sound, but remains isolated in the overall context, as the surrounding experience level does not keep up (no drink/tea before, no hot/cold cloth; in the end, you had to bring down and hand in a form yourself). The price, however, can be assessed as comparatively above-average fair for the treatment.
Even trivial personnel contacts were beyond any service professionalism. E.G. Employees who delegate telephone requests with an ostentative "no desire attitude" to the spa reception instead of taking up the request themselves (reservation day spa).
During that visit, the spa reception was triple-staffed, yet we were simply ignored for five minutes while chatting internally.
The conclusion was a pure administrative act without any grandezza. The employee only emerged from a back room after a noticeable latency period, appeared visibly disturbed and acted reserved.
The bottom line is the impression of a house that seems ambitious in parts, but falls well short in implementation of what experienced guests regard as standard in the environment of genuine top-class hotels. A profound redesign of the service processes and the concept is recommended.
E. Mengisidis / Posselt
Even the entrance at the hotel reception lacked any noblesse and seemed cold. No personal accompaniment was apparently provided; instead, we were released into the house with a terse designation of direction, which was less reminiscent of sovereign guest guidance than of the starting point of an involuntary scavenger hunt around a corner and winding corridors. Instead of a clear, thoughtful arrival, the stay began with an attempt to navigate oneself through the building – almost a test of orientation. Even the otherwise usual small gestures of arrival – a welcome, a drink or a short, classifying introduction to the house – were completely absent and reinforced this impression of a rather left-to-itself start.
The changing room habitats evoke the claustrophobic ambience of communal bathing establishments. The furnishings look strikingly unlovely and lack any quality. While the lined lockers offer functional standard, the actual area for changing clothes is an imposition: A tiny 1 m^2 shed separated only by an unhygienic curtain.
The absence of the bathrobe on arrival, flanked by low-quality polymer bags and discount-level amenities rather than the expected olfactory excellence of a house like Bulgari, documents a terrifying distance from the premium segment.
In the spa itself, there is an atmosphere that seems designed more for maximum occupancy than for peace and exclusivity. The loungers - apart from the front area - are close together, which can hardly create a sense of privacy. Unfortunately, the moment of recreation was finally corrupted by the uninterrupted vocal expansion of individual guests – which is remarkable at least in an area called the “quiet area”. The possibility of initiating orders via stationary wall phone is also offered via paper sheet on the wall (in the absence of call systems or proactive service loops), which demotes the guest to petitioner.
Even in the gastronomic sector, the impression remains uneven. The presentation of the menu looks functional (from the standard word processor), without the design care that is taken for granted in comparable houses. Orthographic lapses such as the lowercase of the title ("they" instead of "them") as well as asymmetrical + inconsistent sporation testify to a profound ignorance of corporate design.
This was followed by a sparkling wine service without mandatory tasting and cocktails that interfere with drinking due to undissolved cane sugar sediments at the bottom of the glass, which shows that the focus here is not so much on an orchestrated premium claim as on a pragmatic operation.
Rounded off by too young staff, who obviously lacked any professionalism in handling, but ultimately also basic expertise such as pouring or awareness of empties when bringing back drinks.
The so-called "Cherry arbor" seemed unpleasantly dark and closed. The subsequent request on our part, in the accompanying so-called Sitting "garden" was rejected the first time with administrative arbitrariness and petty-bourgeois rigidity (rule: with bathrobe you have no access in the back). The second time, however, the wish was more logically and professionally addressed: This operator himself determined that nobody was in the back anyway, so this time it was allowed. Ordered food, however, was good.
The later, actual spa treatment itself may have been technically sound, but remains isolated in the overall context, as the surrounding experience level does not keep up (no drink/tea before, no hot/cold cloth; in the end, you had to bring down and hand in a form yourself). The price, however, can be assessed as comparatively above-average fair for the treatment.
Even trivial personnel contacts were beyond any service professionalism. E.G. Employees who delegate telephone requests with an ostentative "no desire attitude" to the spa reception instead of taking up the request themselves (reservation day spa).
During that visit, the spa reception was triple-staffed, yet we were simply ignored for five minutes while chatting internally.
The conclusion was a pure administrative act without any grandezza. The employee only emerged from a back room after a noticeable latency period, appeared visibly disturbed and acted reserved.
The bottom line is the impression of a house that seems ambitious in parts, but falls well short in implementation of what experienced guests regard as standard in the environment of genuine top-class hotels. A profound redesign of the service processes and the concept is recommended.
E. Mengisidis / Posselt
Hotel response
Comment: 9 May 2026
Lieber Gast,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke so ausführlich zu schildern.
Wir bedauern sehr, dass Ihre beiden Besuche in unserem Day-SPA nicht dem Anspruch entsprochen haben, den Sie an ein Haus wie BEI SCHUMANN stellen – und den auch wir an uns selbst stellen.
Gerade der erste Moment des Ankommens, die persönliche Begleitung, die Atmosphäre im SPA sowie die Aufmerksamkeit im Service sind entscheidend für ein hochwertiges Wohlfühlerlebnis.
Dass Sie dies anders erlebt haben, nehmen wir sehr ernst.
Einige Ihrer Hinweise – insbesondere zur Gästeführung, zur Kommunikation im SPA, zur Präsentation der Speisekarte, zur Service-Aufmerksamkeit und zu Abläufen rund um Behandlungen – werden wir intern konkret auswerten und mit den verantwortlichen Bereichen besprechen.
Hier sehen auch wir Ansatzpunkte, um unsere Prozesse klarer, herzlicher und konsequenter auf unseren Qualitätsanspruch auszurichten.
Gleichzeitig freut es uns, dass Sie die SPA-Behandlung fachlich solide und die bestellten Speisen positiv bewertet haben.
Dennoch verstehen wir, dass einzelne gute Leistungen das Gesamterlebnis nicht vollständig ausgleichen können, wenn der Rahmen nicht stimmig erscheint.
Wir möchten uns für die entstandene Enttäuschung entschuldigen und danken Ihnen ausdrücklich für die offenen Worte.
Kritik in dieser Deutlichkeit ist nicht angenehm, aber wertvoll – denn sie zeigt uns, wo wir besser werden müssen.
Mit herzlichen Grüßen aus Kirschau,
Familie Schumann & das gesamte SCHUMANN Team
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke so ausführlich zu schildern.
Wir bedauern sehr, dass Ihre beiden Besuche in unserem Day-SPA nicht dem Anspruch entsprochen haben, den Sie an ein Haus wie BEI SCHUMANN stellen – und den auch wir an uns selbst stellen.
Gerade der erste Moment des Ankommens, die persönliche Begleitung, die Atmosphäre im SPA sowie die Aufmerksamkeit im Service sind entscheidend für ein hochwertiges Wohlfühlerlebnis.
Dass Sie dies anders erlebt haben, nehmen wir sehr ernst.
Einige Ihrer Hinweise – insbesondere zur Gästeführung, zur Kommunikation im SPA, zur Präsentation der Speisekarte, zur Service-Aufmerksamkeit und zu Abläufen rund um Behandlungen – werden wir intern konkret auswerten und mit den verantwortlichen Bereichen besprechen.
Hier sehen auch wir Ansatzpunkte, um unsere Prozesse klarer, herzlicher und konsequenter auf unseren Qualitätsanspruch auszurichten.
Gleichzeitig freut es uns, dass Sie die SPA-Behandlung fachlich solide und die bestellten Speisen positiv bewertet haben.
Dennoch verstehen wir, dass einzelne gute Leistungen das Gesamterlebnis nicht vollständig ausgleichen können, wenn der Rahmen nicht stimmig erscheint.
Wir möchten uns für die entstandene Enttäuschung entschuldigen und danken Ihnen ausdrücklich für die offenen Worte.
Kritik in dieser Deutlichkeit ist nicht angenehm, aber wertvoll – denn sie zeigt uns, wo wir besser werden müssen.
Mit herzlichen Grüßen aus Kirschau,
Familie Schumann & das gesamte SCHUMANN Team
Couple
Comment: 1 May 2026
Stayed in: Apr 2026
Everyone deserves a second chance
Once again I stayed with my husband at Schumanns.
Having had extremely bad experiences there in August 2025, I now found that the management of the hotel was well aware of these grievances.
Initially, I was surprisingly offered an upgrade during this stay and was assigned a temple suite, although I had "only" booked a smaller room.
The reason for this was that I had to accept various inconveniences during the last stay.
So apparently they were looking for better solutions with the respective responsible parties.
The chance to make a good impression was taken.
The infrared saunas worked, the snow sauna was intact, the flying pool was clean, the vitamin bar was filled and the orthographic errors in the menu of the Weberstube were corrected.
Since I have stayed at the house several times, I can say that apart from August 2025, everything was as you might expect from a luxury resort. The staff was, as usual, extremely friendly and accommodating, the cleanliness left nothing to be desired, the breakfast was excellent.
You're welcome to come back.
Having had extremely bad experiences there in August 2025, I now found that the management of the hotel was well aware of these grievances.
Initially, I was surprisingly offered an upgrade during this stay and was assigned a temple suite, although I had "only" booked a smaller room.
The reason for this was that I had to accept various inconveniences during the last stay.
So apparently they were looking for better solutions with the respective responsible parties.
The chance to make a good impression was taken.
The infrared saunas worked, the snow sauna was intact, the flying pool was clean, the vitamin bar was filled and the orthographic errors in the menu of the Weberstube were corrected.
Since I have stayed at the house several times, I can say that apart from August 2025, everything was as you might expect from a luxury resort. The staff was, as usual, extremely friendly and accommodating, the cleanliness left nothing to be desired, the breakfast was excellent.
You're welcome to come back.
Hotel response
Comment: 2 May 2026
Lieber Gast,
Vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke so ausführlich mit uns zu teilen – und uns erneut Ihr Vertrauen geschenkt haben.
Es freut uns sehr, dass wir Sie bei Ihrem jüngsten Aufenthalt wieder von unserem Haus überzeugen konnten und Sie die positiven Veränderungen wahrgenommen haben. Ihr offenes Feedback aus der Vergangenheit war für uns wertvoll und hat dazu beigetragen, Abläufe zu überprüfen und Verbesserungen umzusetzen.
Umso schöner ist es zu lesen, dass Sie Ihren Aufenthalt in der Tempelsuite, unseren Spa-Bereich,
die Gastronomie sowie den gewohnten Service und die Sauberkeit wieder in bester Erinnerung behalten haben.
Besonders Ihr Lob an unser Team geben wir sehr gern weiter – solche Rückmeldungen sind für uns eine große Motivation.
Dass Sie sagen, man komme gerne wieder, freut uns ganz besonders. Wir danken Ihnen für Ihre zweite Chance und würden uns sehr freuen, Sie bald erneut bei Schumanns begrüßen zu dürfen.
Mit sonnigen Grüßen aus Kirschau
Ihre Familie Schumann & das gesamte SCHUMANN Team
Vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke so ausführlich mit uns zu teilen – und uns erneut Ihr Vertrauen geschenkt haben.
Es freut uns sehr, dass wir Sie bei Ihrem jüngsten Aufenthalt wieder von unserem Haus überzeugen konnten und Sie die positiven Veränderungen wahrgenommen haben. Ihr offenes Feedback aus der Vergangenheit war für uns wertvoll und hat dazu beigetragen, Abläufe zu überprüfen und Verbesserungen umzusetzen.
Umso schöner ist es zu lesen, dass Sie Ihren Aufenthalt in der Tempelsuite, unseren Spa-Bereich,
die Gastronomie sowie den gewohnten Service und die Sauberkeit wieder in bester Erinnerung behalten haben.
Besonders Ihr Lob an unser Team geben wir sehr gern weiter – solche Rückmeldungen sind für uns eine große Motivation.
Dass Sie sagen, man komme gerne wieder, freut uns ganz besonders. Wir danken Ihnen für Ihre zweite Chance und würden uns sehr freuen, Sie bald erneut bei Schumanns begrüßen zu dürfen.
Mit sonnigen Grüßen aus Kirschau
Ihre Familie Schumann & das gesamte SCHUMANN Team
Couple
Comment: 20 Feb 2026
Stayed in: Feb 2026
Nice time out
I would describe the two of us as quite demanding and we love staying in five-star hotels around the globe.
I booked the stay as an experiment. Not too far from Berlin and once not to the Baltic Sea.
Our suite in the lake wing is perfect, great decor and great views. The bathroom doesn't need to shy away from comparisons with those in big houses, really. Someone thought about it and took money in their hands.
The style in the main building is not ours. He doesn't have to. We feel comfortable in the lake wing. There's something for everyone.
The Italian in the house is 1A. Very delicious indeed.
Staff all super nice.
Conclusion: It was worth coming. Experiment succeeded. Not everything is perfect, especially in the main house. You could possibly subtract a star. But let's not do it and leave it to the critical, because the commitment of the owner family cannot be sufficiently appreciated and in large parts the hotel does not need to shy away from comparison with other very good houses.
I booked the stay as an experiment. Not too far from Berlin and once not to the Baltic Sea.
Our suite in the lake wing is perfect, great decor and great views. The bathroom doesn't need to shy away from comparisons with those in big houses, really. Someone thought about it and took money in their hands.
The style in the main building is not ours. He doesn't have to. We feel comfortable in the lake wing. There's something for everyone.
The Italian in the house is 1A. Very delicious indeed.
Staff all super nice.
Conclusion: It was worth coming. Experiment succeeded. Not everything is perfect, especially in the main house. You could possibly subtract a star. But let's not do it and leave it to the critical, because the commitment of the owner family cannot be sufficiently appreciated and in large parts the hotel does not need to shy away from comparison with other very good houses.
Hotel response
Comment: 28 Feb 2026
Lieber Gast,
auch an dieser Stelle und explizit für unser Gesamtangebot ein ganz herzliches Dankeschön an Sie für die sehr gute Bewertung.
Ihre Zeilen wissen wir sehr zu schätzen und haben uns in unserem Tun und Handeln bestärkt. Nicht alles ist perfekt und wird es auch nicht werden - auf Grund der unterschiedlichen Bauten und Einrichtungen.
Es geht um mehr als Perfektionismus - die Kunst Menschen zu berühren und ihnen das Gefühl zu geben: Anzukommen - Loszulassen - Genießen mit allen Sinnen - entspannt mit einem Lächeln abzureisen und nichts zu bereuen.
Danke nochmals und auf bald BEI SCHUMANN :-)
Ihre Familie Schumann und das gesamte SCHUMANN Team.
auch an dieser Stelle und explizit für unser Gesamtangebot ein ganz herzliches Dankeschön an Sie für die sehr gute Bewertung.
Ihre Zeilen wissen wir sehr zu schätzen und haben uns in unserem Tun und Handeln bestärkt. Nicht alles ist perfekt und wird es auch nicht werden - auf Grund der unterschiedlichen Bauten und Einrichtungen.
Es geht um mehr als Perfektionismus - die Kunst Menschen zu berühren und ihnen das Gefühl zu geben: Anzukommen - Loszulassen - Genießen mit allen Sinnen - entspannt mit einem Lächeln abzureisen und nichts zu bereuen.
Danke nochmals und auf bald BEI SCHUMANN :-)
Ihre Familie Schumann und das gesamte SCHUMANN Team.
Very good location
Bautzener Str. 74, Kirschau, 02681, Germany|0.45 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Children require an extra bed to sleep in the room.
Please contact the hotel for details about adding extra beds.
Hotel BEI Schumann: FAQs
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