Citrus, Lonavala
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
More about Citrus, Lonavala
Citrus, Lonavala
Citrus Hotel Lonavala provides flawless service and all the necessary facilities for visitors.Remain linked during your visit by utilizing the complimentary internet access available. Discovering Lonavala becomes even more accessible, thanks to the car hire amenities provided at the resort. The resort offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services.Repeatedly enjoy your best-loved attire with the aid of the dry cleaning service available at Citrus Hotel Lonavala.During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room.In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at resort are equipped with linen service, blackout curtains and air conditioning.For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television, in-room video streaming and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, bottled water, a coffee or tea maker and mini bar.It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Each morning at Citrus Hotel Lonavala, a scrumptious, homemade breakfast kick-starts the day.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at resort to enhance your experience.Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.
Comment: 1 May 2025
Stayed in: Apr 2025
wonderful stay at Citrus Hotel Lonavala with the family
The food throughout our stay was amazing – delicious, well-prepared, and satisfying. Overall, everything from the stay to the hospitality made it a truly pleasant experience.
Looking forward to visiting again soon!
Hotel response
Comment: 2 May 2025
Thank you so much for your kind words! We’re absolutely delighted to hear that you and your family had a wonderful and memorable stay with us at Citrus Hotel Lonavala.
It’s heartening to know that you enjoyed the comfort of our property, especially the game room and our culinary offerings. Our team works hard to create enjoyable and relaxing experiences for all our guests, and your feedback truly means a lot to us.
We can’t wait to welcome you back for another delightful stay soon. Please don’t hesitate to reach out to us whenever you're planning your next visit.
Warm regards,
Team Citrus Plazas Lonavala
Comment: 23 Dec 2025
Stayed in: Dec 2025
Never Again
My overall experience here was not good!
Comment: 17 Dec 2025
Stayed in: Dec 2025
Horrible experience
Hotel response
Comment: 21 Dec 2025
Namaste from Citrus Hotel Lonavala.
We sincerely regret the inconvenience and distress caused to you, and we truly understand your concern. Please accept our apologies for the experience you faced regarding the reservation and refund delay. This is certainly not the level of service we aim to provide.
To help us trace the payment and process your refund at the earliest, we kindly request you to please share the transaction details / payment reference ID / booking ID along with your contact details by emailing us at gm@citrusplazas.com
.
Once we receive the details, our team will immediately look into the matter and assist you on priority.
Thank you for bringing this to our attention. We appreciate your patience and hope to resolve this for you at the earliest.
Warm regards,
Pankaj Patil
General Manager
Citrus Hotel Lonavala
Comment: 13 Jul 2025
Stayed in: Mar 2025
Good value for money
Hotel response
Comment: 17 Jul 2025
Thank you for taking the time to share your feedback.
We’re glad to know you had a pleasant stay and found value in the services we offer – especially our restaurant, swimming pool, and overall hospitality. Your comments on the room size are duly noted, and we’ll certainly look into ways we can enhance the space and comfort experience.
We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay.
Warm regards,
General Manager
Citrus Hotel, Lonavala
Comment: 14 Jun 2025
Stayed in: May 2025
Worst hotel
Hotel response
Comment: 17 Jun 2025
Greetings from Citrus Plaza Lonavala!
Thank you for sharing your feedback with us. We regret to hear that your recent stay did not meet expectations and sincerely apologize for the inconvenience caused.
Regarding the swimming pool and lift facilities, we would like to clarify that the current unavailability of these amenities is clearly mentioned on all booking platforms to ensure transparency with our guests. We understand your disappointment and truly regret any inconvenience this may have caused.
We are also concerned to hear about the service issues and the behavior of some staff members. Please be assured that this feedback is being taken seriously and necessary steps will be taken to reinforce our service standards. Additionally, your comments on the quality of breakfast and dinner, as well as the absence of proper driver facilities, have been shared with the relevant teams for prompt review and improvement.
We truly value your input and hope to have another opportunity to serve you with a much-improved experience.
Warm regards,
General Manager
Citrus Plaza Lonavala
Location
D.T Shahani Road , Bus Station Road, Near Telephone Exchange, Rao Colony, lonavala, 410401, India|0.66 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
