Please inform Hotel Anua Oaxaca in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of MXN 1000 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that we offer the flexibility to change your reservation dates up to two times. Changes must be requested at least 7 days prior to the original check-in date. New dates are subject to availability on the calendar. Important Conditions: No refunds will be issued for cancellations or date changes. If the minimum 7-day notice period is not met, the reservation cannot be modified or adjusted. Once the two permitted changes have been made, additional rescheduling requests will not be accepted.
