Eterna Tulum

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Fast facts

Check in from:
15:00
Check out before:
12:00
Pets
Pets not allowed

Amenities

Wi-Fi
Parking
Airport shuttle
Pool
Non-smoking
Laundry

More about Eterna Tulum

Eterna Tulum

Eterna Tulum offers top-notch services and amenities, ensuring guests experience utmost comfort. Maintain seamless communication using the complimentary Wi-Fi at hotel.Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services.Discovering Tulum becomes even more accessible through the taxi and shuttle amenities provided at the hotel.For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out and luggage storage.Obtaining passes for the town's top entertainments becomes effortless with hotel's tours. For extended visits or whenever required, the laundry service ensures your preferred travel garments remain fresh and accessible.During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.For visitors wishing to smoke, designated smoking zones can be found. At Eterna Tulum, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay.Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience.At Eterna Tulum, each visit offers an array of intriguing room configurations, featuring accommodations with separate living room and balcony or terrace, ensuring a distinct experience every time.Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms within the hotel, a refrigerator, bottled water, a coffee or tea maker and mini bar is available to cater to your requirements when desired. Essential restroom facilities are equally significant, and at the hotel, some visitor bathrooms offer toiletries to enhance your experience. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. During your stay, don't forget to allocate some moments to experience the readily available shoreline.Conclude your holiday experience perfectly by visiting massage before you depart. Be sure to drop by the pool at hotel at least once during your stay.

Reviews from
TripadvisorTrip.com
Mentioned by travellers
Other

Comment: 9 Dec 2024

I enjoyed my stay here, receptionist were super nice and friendly
Group traveller

Comment: 3 Jul 2026

Stayed in: Jul 2026

Meh...

How to put it... The hotel looks better in the photos than in person!
Sold as something Instagrammable but in reality quite different.
On the website it says "24/7 reception" however, arriving at 6:00 PM it was already too late... After driving on a dirt road to arrive (zero signs), I push the door and notice a sign "reception open 10am-4pm". I find my room key with my name on it. I was not informed of this at any time.
We discovered a superficial room:
- smell of dampness
- no TV
- poorly maintained pool area
- door that sticks on the floor
- fish in a pond at the entrance but they are clearly exploited IN MY OPINION (no vegetation, hiding spots, etc.)
- "hair dryer" in the listing but we had to wait 2 hours to receive it
- you can hear people walking in the hallway
- strange shower setup... bathroom that ends up soaked
- no point of contact, so it was not reassuring
- far from the center
In short, keep moving because I think there is still quite a bit of effort to be made!
Family traveller

Comment: 27 Nov 2023

Stayed in: Nov 2023

BAD EXPERIENCE

Very bad experience, the cleanliness of the room was terrible, the sheets were never changed in 1 week, the bathroom was never cleaned and to complete it, we had left money and they stole it, we claimed it and without any response, some corrupt barbarians
Family traveller

Comment: 19 Nov 2023

Stayed in: Nov 2023

Not recommended, Thieves, horrible service!!!

When we arrived everything seemed fine, new place, horrible views, terrible service, they didn't clean the floor, they left everything dirty full of hair, so if you want to take a tour don't count on the breakfast service since they say it is served from 8:00 when they just brought us half of the things 8:45
They ran out of basic breakfast food, when the hotel was not full, we had to call to have the kitchen drain cleaned since it smelled like a sewer, they cleaned badly and without enthusiasm, and finally they stole money from our room, and When we made the complaint we never received any response! TRAP FOR TOURISTS, THIEVES
Solo traveller

Comment: 18 Jul 2023

Stayed in: Jul 2023

Perfect hidden oasis for solo traveler

I stayed in the ‘Suite Plus’ room and was pleasantly surprised how spacious and clean it was. I had 3 floors that included a modern washroom with standup shower, a very comfortable bed, living room area, and private rooftop pool.
The staff was very friendly and accommodating, they even packed my breakfast in a box to go because I was leaving early.
Eterna Tulum is located off the strip but I was able to walk by myself to the Center. I would recommend this place to solo travelers. I had a great time and would come back again.

Very good location

4.0

C. Cobá 44-001, La Veleta, Tulum, 77760, Mexico|1.8 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Pets

Pets not allowed

Use of Existing Beds

Children require an extra bed to sleep in the room.

Extra beds

Please contact the hotel for details about adding extra beds.

Eterna Tulum: FAQs

Eterna Tulum is 1.8 km away from Tulum city centre.
Eterna Tulum is in Tulum, Mexico and is 1.8 km away from Tulum city centre.
At Eterna Tulum you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at Eterna Tulum.
We don’t have any information about restaurants at Eterna Tulum, please check with them when booking.