Ruby Emma Hotel Amsterdam By IHG
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Front desk 24 hour
Non-smoking
Bathtub
Television
More about Ruby Emma Hotel Amsterdam By IHG
Ruby Emma Hotel Amsterdam By IHG
The Ruby Emma Hotel Amsterdam is located alongside the Amstel river in Amsterdam. This hotel combines luxury, technology and sustainability in a living building shaped by nature. Free WiFi is offered throughout the property.
Reviews from 
Couple
Comment: 23 Aug 2026
Stayed in: Aug 2026
Lovely hotel close to Metro station
We thoroughly enjoyed our stay at the Ruby Emma hotel in Amsterdam! We were part of a very large group attending an international convention in Utrecht, and the service was incredible. We appreciated every staff member: from the baristas, who were always smiling (in spite of the long lines) to those who magically made our dirty breakfast dishes disappear, to the fantastic kitchen staff, who prepared our delicious, and extensive, breakfast. And speaking of the breakfast, we can’t say enough about it! Such incredible variety, from the loose leaf tea to ginger shots to omelettes and meat and cheese and pastries. It was a veritable feast! Finally, as someone who has stayed with large groups at other hotels, I also appreciated how fast the elevator was! It was very efficient.
The room, too, was very nice, with a leather banquette spanning the large windows and a king size bed. We were on the 17th floor in a "lovely" room. It was compact but comfortable and we had everything we needed and liked the layout/decor very much.
While the hotel is not in the heart of Amsterdam, we actually preferred the location, as the metro was extremely close and you could be in Amsterdam in 10 minutes. We were also close to Utrecht by train, which is a gorgeous city and worth visiting as well. Finally, it was very convenient to the airport, only a 15/20 minute uber ride. The staff also kept our luggage safe on the day we checked out so we were able to go into Amsterdam and come back and pick up our bags before going to the airport.
The only issue we experienced was that it didn’t seem like the temperature of our room was consistent, and it never got very cool. We were there during a heat wave in August, so it might not be an issue at a different time of year. Overall, highly recommend this hotel for visitors to Amsterdam.
The room, too, was very nice, with a leather banquette spanning the large windows and a king size bed. We were on the 17th floor in a "lovely" room. It was compact but comfortable and we had everything we needed and liked the layout/decor very much.
While the hotel is not in the heart of Amsterdam, we actually preferred the location, as the metro was extremely close and you could be in Amsterdam in 10 minutes. We were also close to Utrecht by train, which is a gorgeous city and worth visiting as well. Finally, it was very convenient to the airport, only a 15/20 minute uber ride. The staff also kept our luggage safe on the day we checked out so we were able to go into Amsterdam and come back and pick up our bags before going to the airport.
The only issue we experienced was that it didn’t seem like the temperature of our room was consistent, and it never got very cool. We were there during a heat wave in August, so it might not be an issue at a different time of year. Overall, highly recommend this hotel for visitors to Amsterdam.
Hotel response
Comment: 24 Aug 2026
Hey suzyqFlorida,
Thanks a ton for the wonderful review. It’s lovely to hear your convention trip flowed so well from breakfast to bedtime, and that our crew kept things easy even with a big group in house. The breakfast shout made our day, and the quick lift certainly enjoys the compliment too.
Great to know your room hit the sweet spot for comfort and style, and that the high-floor views treated you nicely. We’re also glad the location worked for both Amsterdam and Utrecht, with the metro and trains making zipping around simple, and that luggage drop-off helped you make the most of departure day.
We’re sorry the temperature didn’t feel as cool as you hoped, especially in that summer heat. For next time, the in‑room tablet lets you adjust the climate settings, and our hosts are always on hand around the clock if anything needs a tweak. We want the room to feel just right.
We’d love to welcome you back to Ruby Emma for another smooth stay whenever you’re in town.
Your Ruby Emma Team
Thanks a ton for the wonderful review. It’s lovely to hear your convention trip flowed so well from breakfast to bedtime, and that our crew kept things easy even with a big group in house. The breakfast shout made our day, and the quick lift certainly enjoys the compliment too.
Great to know your room hit the sweet spot for comfort and style, and that the high-floor views treated you nicely. We’re also glad the location worked for both Amsterdam and Utrecht, with the metro and trains making zipping around simple, and that luggage drop-off helped you make the most of departure day.
We’re sorry the temperature didn’t feel as cool as you hoped, especially in that summer heat. For next time, the in‑room tablet lets you adjust the climate settings, and our hosts are always on hand around the clock if anything needs a tweak. We want the room to feel just right.
We’d love to welcome you back to Ruby Emma for another smooth stay whenever you’re in town.
Your Ruby Emma Team
Business traveller
Comment: 21 Aug 2026
Stayed in: Aug 2026
Hotel generally good
The hotel is located by the train tracks, although you have to walk 5 minutes through a less inviting area. Rooms on the whole clean except for the hair in the sink. Great bar.
Hotel response
Comment: 24 Aug 2026
Hey Heiko,
danke dir für dein Feedback.
Schön, dass dir unsere Bar gefallen hat. Unsere ruhige Lage hat den Vorteil, dass du mit Bahn und Metro schnell bei den Highlights wie dem Königlichen Palast oder dem Rijksmuseum bist, und nach dem Trubel wieder entspannt zurückkommst. Wir verstehen, dass der kurze Weg von der Station nicht überall charmant wirkt.
Beim Zimmer sollte sich alles rundum gepflegt anfühlen. Haare im Waschbecken sind nicht das, was wir abliefern möchten. Wir bieten dir eine tägliche oder auch eine im Dreitagesrhythmus stattfindende Reinigung an. Wenn etwas nicht passt, sind unsere Hosts jederzeit für dich da und kümmern sich kurzfristig darum, damit du dich sorglos wohlfühlst.
Wir freuen uns, wenn du beim nächsten Amsterdam-Trip wieder bei uns vorbeischaust.
Dein Ruby Emma Team
danke dir für dein Feedback.
Schön, dass dir unsere Bar gefallen hat. Unsere ruhige Lage hat den Vorteil, dass du mit Bahn und Metro schnell bei den Highlights wie dem Königlichen Palast oder dem Rijksmuseum bist, und nach dem Trubel wieder entspannt zurückkommst. Wir verstehen, dass der kurze Weg von der Station nicht überall charmant wirkt.
Beim Zimmer sollte sich alles rundum gepflegt anfühlen. Haare im Waschbecken sind nicht das, was wir abliefern möchten. Wir bieten dir eine tägliche oder auch eine im Dreitagesrhythmus stattfindende Reinigung an. Wenn etwas nicht passt, sind unsere Hosts jederzeit für dich da und kümmern sich kurzfristig darum, damit du dich sorglos wohlfühlst.
Wir freuen uns, wenn du beim nächsten Amsterdam-Trip wieder bei uns vorbeischaust.
Dein Ruby Emma Team
Anonymous traveller
Comment: 16 Aug 2026
Stayed in: Aug 2026
A very clean an friendly hightech Hotel. Despite a massive Event going on, the personnel stayed calm and was always responsive.
The location is perfect, close to the Amstel River and the Metro across the street.
The location is perfect, close to the Amstel River and the Metro across the street.
Couple
Comment: 7 Aug 2026
Stayed in: Jul 2026
Unsafe, unsecure, and disrespectful management
I will never return to this hotel. We checked in and were changing and a man opened our locked door as we were unclothed. He ran when we called out. The hotel staff confirmed he was not a staff member and showed us security footage of the man opening our locked door and said they could not see on their cameras how he got in to the building and where he went. We were moved to another room and told that we would be refunded for our two night stay. The manager the next day walked back and said they would refund only one night, and then later in email said they would refund nothing and would only offer a 20% discount for future stays. Which is hilarious since we would never return to a hotel that has security issues like that. Herman the manager has been borderline insulting in emails since then and still refuses to honor the promise they made to refund our two nights.
Hotel response
Comment: 10 Aug 2026
Hey Matthew,
thank you for taking the time to share your feedback.
Guest safety is central to how we operate. So, we're truly sorry that this incident left you feeling unsafe. We completely understand how unsettling it must have been, and we regret that this affected your stay so significantly.
As soon as the situation was brought to our attention, our team acted immediately. The individual was not a member of our team, and after reviewing the situation, we moved you to another room to help you feel more comfortable for the remainder of your stay.
We're equally sorry to hear that our follow-up communication left you disappointed. We always aim to handle concerns with care and respect, and we regret that this wasn't your impression. We understand that your expectations regarding the resolution differed from the outcome, and we're sorry we couldn't reach a solution that met them.
Thank you for bringing this to our attention. Feedback like yours encourages us to continually review our processes and communication so we can provide the safe and welcoming experience our guests expect.
We hope you’ll give us another chance next time you're in town, and we’ll make sure your experience is a much better one.
Your Ruby Emma Team
thank you for taking the time to share your feedback.
Guest safety is central to how we operate. So, we're truly sorry that this incident left you feeling unsafe. We completely understand how unsettling it must have been, and we regret that this affected your stay so significantly.
As soon as the situation was brought to our attention, our team acted immediately. The individual was not a member of our team, and after reviewing the situation, we moved you to another room to help you feel more comfortable for the remainder of your stay.
We're equally sorry to hear that our follow-up communication left you disappointed. We always aim to handle concerns with care and respect, and we regret that this wasn't your impression. We understand that your expectations regarding the resolution differed from the outcome, and we're sorry we couldn't reach a solution that met them.
Thank you for bringing this to our attention. Feedback like yours encourages us to continually review our processes and communication so we can provide the safe and welcoming experience our guests expect.
We hope you’ll give us another chance next time you're in town, and we’ll make sure your experience is a much better one.
Your Ruby Emma Team
Couple
Comment: 6 Aug 2026
Stayed in: Aug 2026
SERVICE IS POORRRRRR AND GREEDY HOTEL
Extremely disappointing customer experience.
I accidentally booked the wrong dates and contacted both the hotel and Agoda almost immediately after making the reservation. I wasn’t asking for special treatment—I simply requested either a date change or a cancellation so I could rebook with the same hotel.
Despite reaching out promptly, the hotel repeatedly hid behind the “non-refundable” policy without showing any flexibility or goodwill. They refused both a refund and a date modification, even though I had intended to stay at this hotel in the first place.
Policies are important, but so is customer service. Many hotels understand that genuine booking mistakes happen and are willing to work with guests, especially when contacted shortly after booking. Unfortunately, that wasn’t the case here.
As a result, not only have they lost this booking, but they’ve also lost a customer. I have since booked another hotel in Amsterdam that values customer service.
If you book here, double-check every detail before clicking “Confirm.” Don’t expect any flexibility if you make an honest mistake.
I accidentally booked the wrong dates and contacted both the hotel and Agoda almost immediately after making the reservation. I wasn’t asking for special treatment—I simply requested either a date change or a cancellation so I could rebook with the same hotel.
Despite reaching out promptly, the hotel repeatedly hid behind the “non-refundable” policy without showing any flexibility or goodwill. They refused both a refund and a date modification, even though I had intended to stay at this hotel in the first place.
Policies are important, but so is customer service. Many hotels understand that genuine booking mistakes happen and are willing to work with guests, especially when contacted shortly after booking. Unfortunately, that wasn’t the case here.
As a result, not only have they lost this booking, but they’ve also lost a customer. I have since booked another hotel in Amsterdam that values customer service.
If you book here, double-check every detail before clicking “Confirm.” Don’t expect any flexibility if you make an honest mistake.
Hotel response
Comment: 7 Aug 2026
Hey Sunshine,
Thanks for taking the time to share this, and we’re sorry your experience around the booking felt so unhelpful and rigid.
We understand how frustrating it is when a genuine mistake happens and the dates don’t line up. When a reservation is made through a marketplace, that platform is the contractual partner for any changes, cancellations, or refunds. In those cases, they’re the ones who can action adjustments on the booking. We appreciate that this can feel impersonal, especially when you reach out quickly and are hoping for a simple fix.
Our aim is always for things to feel fair and straightforward, and it’s disappointing to read that this situation left you feeling the opposite. We know that this experience has shaped your view of us, which is a real shame, and we’re sorry to see you go.
If your travels bring you back to Amsterdam one day, we’d be glad to welcome you for a stay that feels easy from the start.
Your Ruby Emma Team
Thanks for taking the time to share this, and we’re sorry your experience around the booking felt so unhelpful and rigid.
We understand how frustrating it is when a genuine mistake happens and the dates don’t line up. When a reservation is made through a marketplace, that platform is the contractual partner for any changes, cancellations, or refunds. In those cases, they’re the ones who can action adjustments on the booking. We appreciate that this can feel impersonal, especially when you reach out quickly and are hoping for a simple fix.
Our aim is always for things to feel fair and straightforward, and it’s disappointing to read that this situation left you feeling the opposite. We know that this experience has shaped your view of us, which is a real shame, and we’re sorry to see you go.
If your travels bring you back to Amsterdam one day, we’d be glad to welcome you for a stay that feels easy from the start.
Your Ruby Emma Team
Very good location
Amstelvlietstraat 4, Watergraafsmeer, Amsterdam, 1096 GG, Netherlands|3.96 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Ruby Emma Hotel Amsterdam By IHG: FAQs
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