Amantica Lodge
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Airport shuttle
Non-smoking
Laundry
UV sunbeds
Heating
Tours
More about Amantica Lodge
Amantica Lodge
Featuring accommodation with a patio, Amantica Lodge is situated in Amantani. Located on the beachfront, this property has a garden and a terrace.
Reviews from 
Family traveller
Comment: 9 Aug 2024
Stayed in: Aug 2024
Beautiful experience
Beautiful family holiday at Amantica Lodge, a dream refuge on Lake Titicaca. Very warm welcome from Oswaldo, magnificent view of the lake from the rooms and terrace, delicious meals, superb comfort, walk with our host to the top of the island to watch the sunset, everything was perfect!
Other
Comment: 6 Jan 2023
Stayed in: Dec 2022
They will steal your money
Horrible! We couldn’t get to Lake Titicaca because of country wide protests. All airports and roads were closed and we had to prepay for our stay. We let the hotel know we could not make it because of protesters blocking the roads and they stopped returning our calls and e-mail the second I asked for a credit for next year. Not even a refund just a credit. So now they have taken our $3200 and won’t talk to us.
Couple
Comment: 17 Mar 2022
Stayed in: Mar 2022
Horrible management
I booked directly with a deposit over 4 months in advance only to be contacted 2 months later there was a “misunderstanding” and they allowed someone else to book over me claiming they didn’t know I paid. Alternative offered was staying somewhere near Ecuador on the other side of the country! Beware as of right now they have not honored my original reservations or refunded me my money!!!
Family traveller
Comment: 9 Aug 2019
Stayed in: Aug 2019
Breathtaking (and not just from the altitude)
It will stay as one of the most charming places we ever visited. An exclusive earthy habitation made of stones, wood and glass, nested on the shore of the Titicaca lake, offering peace, relaxation and scenic walks amongst other activities (fishing, music, private chef...).
The level of service was beyond reproach and we were made to feel special at all times.
The level of service was beyond reproach and we were made to feel special at all times.
Hotel response
Comment: 13 Aug 2019
Dear Lesjulkier,
We warmly thank you for your positive review. We are proud that we suceeded in making your sty memorable and extremely glad that you enjoyed the essence of this charming, unique and remote place.
Sincerly yours
We warmly thank you for your positive review. We are proud that we suceeded in making your sty memorable and extremely glad that you enjoyed the essence of this charming, unique and remote place.
Sincerly yours
Couple
Comment: 13 May 2019
Stayed in: Apr 2019
Deceiving, Disappointing, Dangerous, and Dodgy... and Spiders!
In case you are not interested in reading this very long review, I'd simply advise you to avoid this property at all cost. We were excited to spend the final three days of our two week trip to Peru here because of all of the favorable reviews. We're confounded as to how so many travelers enjoyed their experience.
DECEIVING
First, it's not a "lodge" as one might think of the term in the U.S. It's not a remote luxury inn or small, upscale hotel. It's actually a rustic two bedroom, one bath cottage with meals prepared by the manager. The lodge lacks the type of services, conveniences, and luxuries one would expect for a lodge charging nearly US $1000 per night.
I'll expand on our awful experience by sharing the email we sent to the property manager shortly after our departure:
DISAPPOINTING
By now, you are aware that my wife and I left Amantica Lodge abruptly after just one night. We were tremendously disappointed in our shortened stay. To be honest, we're rather surprised that you have not tried to contact us to address our concerns and resolve the matter proactively.
I'm writing to share our list of hospitality and safety deficiencies and to seek a refund.
First and foremost, it was clear to us that Amantica Lodge was not well prepared for our stay. While Daniel was pleasant and courteous, he and the staff were not well prepared for our arrival. Daniel arrived on the same boat as us. He actually caused our departure to be delayed by a half hour. That also meant that our greeting and lunch on the island were both rushed and delayed as Daniel could not start preparing lunch until he arrived and showed us the room.
We had other concerns that seemed to suggest better preparations could have been made:
- The Internet/wifi was not working at all (even after Daniel said he would try to address it; and complicated by the fact that cel phone coverage was next to zero)
- The iPad next to the bed was charged to 2% and could not connect to wifi
- The ignitor on the exterior heater did not work (staff had to light it manually each time we wanted to turn it on)
- The pilot light on the interior, unvented propane heater in the bathroom was out and had to be lit manually
- There were no linens or heat in the second bedroom (more on this later)
- Our meals were good but not gourmet. For dinner, we received family-style plate of chicken and a bowl of mashed potatoes. No vegetables? No plating? Nothing like the gourmet food described on your website.
One might argue that these are just inconveniences. We had safety concerns as well.
DANGEROUS
First, Daniel was unaware of the food allergies that we had previously provided to you in advance of our visit. As you should know, my wife is allergic to strawberries. Yet, the dessert for our lunch included a sliced strawberry. We assumed it was meant to be decorative so we simply pushed it to the side. However, our dinner dessert was covered in a strawberry sauce, which clearly was not decorative. We reminded Daniel about the allergy. He apologized but he was clearly unaware of our food allergies. Given the remoteness of your location, this could have been life threatening if we had not been able to clearly identify the ingredients.
Second, the use of unvented, indoor propane heaters is considered dangerous if not illegal in the United States. The fact that the pilot light was off when we arrived was alarming. Daniel was able to light the unit for us but we were not comfortable operating the heater indoors, especially while we slept, especially given it was unvented and seemingly had a spotty pilot light.
All of these inconveniences and safety issues were compounded by the presence of numerous spiders in our bedroom and our bed. When my wife pulled down the sheets to go to bed, a spider scrambled out and disappeared between the pillows and head board. Like many people, my wife has a fear of spiders. We eventually rationalized that it was a single spider, more afraid of us than us of him, and settled in to read. Not two minutes later, another smaller spider crawled on my shoulder. At that point, there was no possibility that my wife would sleep in the main bed.
We decided we would try to sleep in the second bedroom, as Daniel said we were welcome to do. That is when we discovered that there were no linens on the beds. And, even if we could be convinced to use an indoor propane heater, the heater had no propane tank. So, the second bedroom was not an option.
As an makeshift alternative, I dragged one of the mattresses from the second bedroom to the main bedroom and we took the linens from the main bed and used them on the mattress on the floor. We hoped spiders would be limited to the main bed and not bother us on the floor. Unfortunately, that was not the case. Prior to falling asleep, two more spiders crawled into our bed. I have pictures of the spiders and their remains if you would like to seem them.
Needless to say, this is not the experience we were looking for in such an upscale, highly rated and rather expensive lodge. Due to our safety concerns, your service lapses, and numerous inconveniences, we decided to leave after just the first night. It was long, time-consuming, disappointing, and rather expensive trip to Amantica Lodge.
We are willing to pay for the first of our three days, though we think that is generous given all of the issues we faced.
Please provide an immediate refund for the two unused nights of our reservation.
Thanks for your prompt attention to this matter.
DODGY
In our efforts to resolve this matter amicably, we've found the lodge owner and manager to be of different minds. The manager originally offered a one night refund, which was unacceptable to us. After he checked with the owner, he discovered that the owner was not willing to offer even a one night refund. The owner offered a smaller refund amount and proceeded to throw the manager under the bus. The owner said the manager was at fault for most of the problems and that the manager would have to provide the remaining refund. What!? How incredibly unprofessional and awkward.
SPIDERS
And a final note on the spiders issue... management blamed us for not letting them know that we objected to having spiders in our bed. Yup. They said that if WE had informed THEM that we didn't like spiders, they would have told us not to come to Amantica Lodge. Hmm. We don't typically think of telling lodges that we don't like spiders in our bed.
DECEIVING
First, it's not a "lodge" as one might think of the term in the U.S. It's not a remote luxury inn or small, upscale hotel. It's actually a rustic two bedroom, one bath cottage with meals prepared by the manager. The lodge lacks the type of services, conveniences, and luxuries one would expect for a lodge charging nearly US $1000 per night.
I'll expand on our awful experience by sharing the email we sent to the property manager shortly after our departure:
DISAPPOINTING
By now, you are aware that my wife and I left Amantica Lodge abruptly after just one night. We were tremendously disappointed in our shortened stay. To be honest, we're rather surprised that you have not tried to contact us to address our concerns and resolve the matter proactively.
I'm writing to share our list of hospitality and safety deficiencies and to seek a refund.
First and foremost, it was clear to us that Amantica Lodge was not well prepared for our stay. While Daniel was pleasant and courteous, he and the staff were not well prepared for our arrival. Daniel arrived on the same boat as us. He actually caused our departure to be delayed by a half hour. That also meant that our greeting and lunch on the island were both rushed and delayed as Daniel could not start preparing lunch until he arrived and showed us the room.
We had other concerns that seemed to suggest better preparations could have been made:
- The Internet/wifi was not working at all (even after Daniel said he would try to address it; and complicated by the fact that cel phone coverage was next to zero)
- The iPad next to the bed was charged to 2% and could not connect to wifi
- The ignitor on the exterior heater did not work (staff had to light it manually each time we wanted to turn it on)
- The pilot light on the interior, unvented propane heater in the bathroom was out and had to be lit manually
- There were no linens or heat in the second bedroom (more on this later)
- Our meals were good but not gourmet. For dinner, we received family-style plate of chicken and a bowl of mashed potatoes. No vegetables? No plating? Nothing like the gourmet food described on your website.
One might argue that these are just inconveniences. We had safety concerns as well.
DANGEROUS
First, Daniel was unaware of the food allergies that we had previously provided to you in advance of our visit. As you should know, my wife is allergic to strawberries. Yet, the dessert for our lunch included a sliced strawberry. We assumed it was meant to be decorative so we simply pushed it to the side. However, our dinner dessert was covered in a strawberry sauce, which clearly was not decorative. We reminded Daniel about the allergy. He apologized but he was clearly unaware of our food allergies. Given the remoteness of your location, this could have been life threatening if we had not been able to clearly identify the ingredients.
Second, the use of unvented, indoor propane heaters is considered dangerous if not illegal in the United States. The fact that the pilot light was off when we arrived was alarming. Daniel was able to light the unit for us but we were not comfortable operating the heater indoors, especially while we slept, especially given it was unvented and seemingly had a spotty pilot light.
All of these inconveniences and safety issues were compounded by the presence of numerous spiders in our bedroom and our bed. When my wife pulled down the sheets to go to bed, a spider scrambled out and disappeared between the pillows and head board. Like many people, my wife has a fear of spiders. We eventually rationalized that it was a single spider, more afraid of us than us of him, and settled in to read. Not two minutes later, another smaller spider crawled on my shoulder. At that point, there was no possibility that my wife would sleep in the main bed.
We decided we would try to sleep in the second bedroom, as Daniel said we were welcome to do. That is when we discovered that there were no linens on the beds. And, even if we could be convinced to use an indoor propane heater, the heater had no propane tank. So, the second bedroom was not an option.
As an makeshift alternative, I dragged one of the mattresses from the second bedroom to the main bedroom and we took the linens from the main bed and used them on the mattress on the floor. We hoped spiders would be limited to the main bed and not bother us on the floor. Unfortunately, that was not the case. Prior to falling asleep, two more spiders crawled into our bed. I have pictures of the spiders and their remains if you would like to seem them.
Needless to say, this is not the experience we were looking for in such an upscale, highly rated and rather expensive lodge. Due to our safety concerns, your service lapses, and numerous inconveniences, we decided to leave after just the first night. It was long, time-consuming, disappointing, and rather expensive trip to Amantica Lodge.
We are willing to pay for the first of our three days, though we think that is generous given all of the issues we faced.
Please provide an immediate refund for the two unused nights of our reservation.
Thanks for your prompt attention to this matter.
DODGY
In our efforts to resolve this matter amicably, we've found the lodge owner and manager to be of different minds. The manager originally offered a one night refund, which was unacceptable to us. After he checked with the owner, he discovered that the owner was not willing to offer even a one night refund. The owner offered a smaller refund amount and proceeded to throw the manager under the bus. The owner said the manager was at fault for most of the problems and that the manager would have to provide the remaining refund. What!? How incredibly unprofessional and awkward.
SPIDERS
And a final note on the spiders issue... management blamed us for not letting them know that we objected to having spiders in our bed. Yup. They said that if WE had informed THEM that we didn't like spiders, they would have told us not to come to Amantica Lodge. Hmm. We don't typically think of telling lodges that we don't like spiders in our bed.
Hotel response
Comment: 16 May 2019
Dear Ronald & Tonya
First of all in the name of the whole team, I express our sadness and concern for failing to provide you a satisfying experience at Amantica Lodge, and we thank you for sharing your experience giving us the opportunity to keep improving day by day our services.
I must say that I have been surprised: in the evening I asked for operations reports that reached me only at 6h30 in the morning Thursday pointing out that everything was Ok and that our guests were happy. Then, less than 1 hour later, I was informed that you wanted to leave.
I must also leave here clearly that most of our guests are genuinely (very) satisfied and their reviews are honest.
We quickly answer to your e-mail offering us a partial refund as a fair –in our opinion- response to your demand, assuming that if our preparation request had been correctly answered by the travel agency or by yourself, some of the failures could certainly have been avoid.
As said in my e-mail answering your concerns, I tried to talk to you when you were on the boat returning back from the island but I could not reach out. Moreover I wished to be informed of all aspects of the issues before answering.
To counterbalance your point of view I list below our reaction to your complaints:
1) About your arrival: That is no exact, Daniel was on the island since the morning and had prepared your arrival, and so the lunch was served only 20 minutes after your arrival (welcome and installation time). He came on the boat to provide a better service by accompanying you on the transfer and take advantage to buy something missing for the lodge but that he was back to the boat between 5-10 minutes after you got on. - Information’s based on Daniel's and Simon reports -
2) About the internet connection: We never pretended to provide Internet connection to our guest (we do not inform that this "security" unstable connection exists), at the contrary we encourage our guests to disconnect from digital world and in order to reconnect with themselves, between themselves and with the nature, for this same reason we also warn that the lodge is located in a remote place with weak cellular phone coverage).
3) About the Ipad: It should have been charged, this is a mistake form our part. We specially choose some app and content that can be used offline (music, astrology app, games, touristic information etc.)
4) About the heater: We definitely should fix the igniter if possible but in the meanwhile the staff was available at any moment to turn it on, and it would have been OK to leave it switched on all time
5) About the heater 2: Same remark as last one. + there is ventilation in the bathroom (not electric) thank to air slot by the windows
6) About the 2nd bedroom linen: For a 2 person reservation we usually set up only the master bedroom but that's true it can be timely to prepare the second room. If asked the staff can prepare the room for you of course.
7) About the food: I am sorry to read this comment, we strive to give a excellent food experience and had pretty good reviews until now, but I understand that it did not meet your expectations and we surely will see with attention, together with cooking staff, what went wrong and what could be improve. I will investigate if something as not been made as usual. Please also note that it not simple mashed potatoes but it was made of Oca and Native Andean potatoes.
8) About the food allergy: Indeed this is a serious issue, that is why we always ask our guest about food restrictions or allergy, we have been asking it several times and had no answer from your part, at the contrary Kensington Tours affirmed us that none of you were suffering from any kind of allergy (I can forward the e-mails justifying that point) or any health concerns. We know this is a critical point and we are very serious with these aspects
9) About the heater.2: Your preoccupation is justified we maybe should improve the ventilation nevertheless as told previously the building as natural ventilation through opening and air slots. Moreover in the main room, the heated by the gas chimney which IS vented
10) About the spiders: We are aware that insects can enter the facilities – it is a countryside, remote location surrounded by nature - but at this point it effectively looks problematic, we should look for some more efficient solutions, but I can ensure that cleansing is appropriately done and that several natural repelling methods were tried with more or less success, said also that it is the beginning of the cold season and insects are looking for shelters.
Best Regards
First of all in the name of the whole team, I express our sadness and concern for failing to provide you a satisfying experience at Amantica Lodge, and we thank you for sharing your experience giving us the opportunity to keep improving day by day our services.
I must say that I have been surprised: in the evening I asked for operations reports that reached me only at 6h30 in the morning Thursday pointing out that everything was Ok and that our guests were happy. Then, less than 1 hour later, I was informed that you wanted to leave.
I must also leave here clearly that most of our guests are genuinely (very) satisfied and their reviews are honest.
We quickly answer to your e-mail offering us a partial refund as a fair –in our opinion- response to your demand, assuming that if our preparation request had been correctly answered by the travel agency or by yourself, some of the failures could certainly have been avoid.
As said in my e-mail answering your concerns, I tried to talk to you when you were on the boat returning back from the island but I could not reach out. Moreover I wished to be informed of all aspects of the issues before answering.
To counterbalance your point of view I list below our reaction to your complaints:
1) About your arrival: That is no exact, Daniel was on the island since the morning and had prepared your arrival, and so the lunch was served only 20 minutes after your arrival (welcome and installation time). He came on the boat to provide a better service by accompanying you on the transfer and take advantage to buy something missing for the lodge but that he was back to the boat between 5-10 minutes after you got on. - Information’s based on Daniel's and Simon reports -
2) About the internet connection: We never pretended to provide Internet connection to our guest (we do not inform that this "security" unstable connection exists), at the contrary we encourage our guests to disconnect from digital world and in order to reconnect with themselves, between themselves and with the nature, for this same reason we also warn that the lodge is located in a remote place with weak cellular phone coverage).
3) About the Ipad: It should have been charged, this is a mistake form our part. We specially choose some app and content that can be used offline (music, astrology app, games, touristic information etc.)
4) About the heater: We definitely should fix the igniter if possible but in the meanwhile the staff was available at any moment to turn it on, and it would have been OK to leave it switched on all time
5) About the heater 2: Same remark as last one. + there is ventilation in the bathroom (not electric) thank to air slot by the windows
6) About the 2nd bedroom linen: For a 2 person reservation we usually set up only the master bedroom but that's true it can be timely to prepare the second room. If asked the staff can prepare the room for you of course.
7) About the food: I am sorry to read this comment, we strive to give a excellent food experience and had pretty good reviews until now, but I understand that it did not meet your expectations and we surely will see with attention, together with cooking staff, what went wrong and what could be improve. I will investigate if something as not been made as usual. Please also note that it not simple mashed potatoes but it was made of Oca and Native Andean potatoes.
8) About the food allergy: Indeed this is a serious issue, that is why we always ask our guest about food restrictions or allergy, we have been asking it several times and had no answer from your part, at the contrary Kensington Tours affirmed us that none of you were suffering from any kind of allergy (I can forward the e-mails justifying that point) or any health concerns. We know this is a critical point and we are very serious with these aspects
9) About the heater.2: Your preoccupation is justified we maybe should improve the ventilation nevertheless as told previously the building as natural ventilation through opening and air slots. Moreover in the main room, the heated by the gas chimney which IS vented
10) About the spiders: We are aware that insects can enter the facilities – it is a countryside, remote location surrounded by nature - but at this point it effectively looks problematic, we should look for some more efficient solutions, but I can ensure that cleansing is appropriately done and that several natural repelling methods were tried with more or less success, said also that it is the beginning of the cold season and insects are looking for shelters.
Best Regards
Exceptional location
Isla Amantani, Lago Titicaca, Puno, Puno, 21127, Peru|39.75 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
In accordance with local tax laws, Peruvian citizens, foreigners staying more than 59 days in Peru, and foreign business travelers who require a printed invoice must pay an additional fee of 18%. Foreign guests not in any of the aforementioned categories can provide a copy of their immigration card and passport to waive the 18% additional fee (IVA).
Please contact the hotel for details about adding extra beds.
Amantica Lodge: FAQs
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