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Vila Gale Isla Canela

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Fast facts

Check in from:		15:00
Check out before:		11:00
Pets		Pets not allowed

Amenities

Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre

More about Vila Gale Isla Canela

Vila Gale Isla Canela

This is set next to Hotel Isla Canela’s 1 km-long beach, offering views of the Atlantic Ocean. Set in gardens, this resort has an outdoor swimming pool and a spa. Free WiFi is available throughout the property.

Reviews from
Hotels.comExpediaTripadvisor
Mentioned by travellers
Couple

Comment: 26 Jul 2026

Stayed in: Jul 2026

Pleasantly surprised

Had a great 7 night stay. But a few negatives first. Disappointed to find no coffee machine or bathrobes unless you rent them! Never experienced this in any other 4 star hotel. Also, a suggestion for the bathroom - a magnifying mirror on the wall would be very useful.
However, we loved our stay here - the room is big and very clean, and staff all friendly and helpful. Dining room is spacious and the food is good, plenty of choice for us. Gazpacho is delicious! And it’s very good to use coffee machines at breakfast, lunch AND dinner.
It was enjoyable to be among all the Spanish/Portuguese voices and the well behaved children, even though we only speak a little Spanish. We also really enjoyed watching the World Cup final with the Spanish fans!
We were also really pleased to find that sun loungers were not booked with towels in the morning, it was easy to get a sun lounger after breakfast. Well done to the hotel for this.
We had a relaxing holiday and would definitely return.

Hotel response

Comment: 29 Jul 2026

Dear Holly6262,
Thank you very much for taking the time to share such a detailed review of your stay with us.
We are delighted to know that you had a relaxing holiday and that you enjoyed our spacious and spotless rooms, the friendliness of our team, and the variety of our dining options. It is wonderful to hear that you especially enjoyed our gazpacho and appreciated having coffee machines available throughout the day. We are also pleased that you experienced the welcoming atmosphere of the hotel and enjoyed sharing the excitement of the World Cup final with our guests.
Thank you as well for your constructive suggestions. We appreciate your comments regarding the coffee machine, bathrobes and the addition of a magnifying mirror in the bathroom. Feedback like yours is invaluable and helps us continue improving the guest experience.
We are especially pleased that you noticed our efforts to keep the sun loungers available for everyone without unnecessary reservations, as we strive to ensure a comfortable and enjoyable environment for all our guests.
It was a pleasure to have you with us, and we truly look forward to welcoming you back for another relaxing stay in the future.
Kind regards,
Susana Sarabando
Assistant Manager
Family traveller

Comment: 20 Jul 2026

Stayed in: Jul 2026

Family Holidays

Night animation almost nonexistent, very weak. Clean hotel, friendly staff and available, reasonable/good food, good facilities (the rooms were remodeled), very well located.

Hotel response

Comment: 22 Jul 2026

Estimada María,
Muchas gracias por compartir su experiencia con nosotros.
Nos alegra saber que valoró positivamente la limpieza del hotel, la amabilidad y disponibilidad de nuestro equipo, las instalaciones, la ubicación y la calidad de la alimentación.
Lamentamos que la animación nocturna no haya cumplido con sus expectativas. Agradecemos sinceramente su comentario, ya que nos ayuda a seguir mejorando y a ofrecer una experiencia más completa a nuestros huéspedes.
Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Reciba un cordial saludo,
Susana Sarabando
Asistente de Dirección
Family traveller

Comment: 12 Jul 2026

Stayed in: Jul 2026

A paradise: Vila Galé Isla Canela Hotel

Vila Galé Isla Canela is a hotel that never ceases to surprise me, I have spent some great days there with my family. I have rested and enjoyed its great gastronomy, beach and location. I congratulate all its workers for how they are, for working so hard and being so kind. Jose as head of entertainment, has made it possible for me to disconnect and participate in all his activities, he is very fun and professional, he does everything with enthusiasm and he transmits that, he is the heart of this beautiful hotel and has formed a great team for the enjoyment of all the guests. Thank you Jose for being the way you are, as well as Mica, Sandra and Luisa who are always there for whatever is needed, you are unique. In short, I recommend going to this beautiful beachfront hotel because it has everything.

Hotel response

Comment: 15 Jul 2026

Estimado/a beni2jesuss,
Muchísimas gracias por compartir una opinión tan positiva y por recomendarnos.
Nos llena de alegría saber que, una vez más, ha disfrutado de unos días inolvidables en familia y que ha podido descansar mientras disfrutaba de nuestra gastronomía, la privilegiada ubicación y la playa.
Agradecemos especialmente sus palabras de reconocimiento hacia todo nuestro equipo. Nos hace muchísima ilusión saber que José, al frente del equipo de animación, consiguió que participara y disfrutara de las actividades, y que su entusiasmo y profesionalidad hayan contribuido de forma tan especial a sus vacaciones. También transmitiremos su cariño a Mica, Sandra y Luisa, quienes estarán encantadas de saber que su dedicación ha sido tan apreciada.
Comentarios como el suyo son la mayor recompensa para todos nosotros y nos motivan a seguir ofreciendo experiencias memorables.
Esperamos tener el placer de darle la bienvenida de nuevo muy pronto para disfrutar de otra estancia inolvidable.
Un cordial saludo,
Susana Sarabando
Asistente de Dirección
Family traveller

Comment: 8 Apr 2026

Stayed in: Apr 2026

Superb Location, Stunning Views & Outstanding Staff

A wonderful hotel stay from start to finish. The property is clean, grand, and stylish, creating a truly relaxing atmosphere. The staff are excellent—warm, caring, and always ready to help with anything. The location is superb, with beach-view rooms and just a short walk to the shore. The Mediterranean food is also very good, adding to the overall experience. Highly recommended!

Hotel response

Comment: 8 Apr 2026

Dear Ravikiran,
Thank you very much for sharing your wonderful experience. We are delighted to hear that you enjoyed our property, the stunning beach views, convenient location, and the warm and attentive service from our team.
Your kind words motivate us to continue providing memorable stays and relaxing moments for all our guests. We look forward to welcoming you back to Vila Galé Isla Canela soon.
Best regards,
Susana Sarabando
Assistant Manager
Couple

Comment: 11 Sep 2025

Stayed in: Sep 2025

Sad revisit to a changed hotel

We arrived at the hotel around 2:40 after an early start and a long day travelling. When we went to check in we were told the room wouldn’t be ready till 3pm, we were fine with that. We were told to leave our luggage in a room and go and get some food and drink. We went to the pool bar which was the start of our experience in this hotel of trying to pay for things. We ordered the food, we couldn’t give a room number so we asked to pay by card, this didn’t seem to be a simple thing. The food was fine.It got to 3:30pm and we were waiting in the reception area for the phone call which didn’t happen as reception was very busy and everyone checking in took an enormous amount of time to get through the process. We saw another couple in our situation so queued again at reception like them. They were told to go away again, fortunately at this stage our room was ready. We had emailed ahead and had requested a quiet room which was acknowledged by hotel reception staff. When we got to our room it was right above the outside area where evening entertainment was held, so disappointing. My husband went down to reception and complained and they said we couldn’t have a change of room until Sunday. We thought we’d stay in the allocated room and see what it was like over night, thankfully no outside entertainment. No apology or anything, just indifference. We weren’t given pool cards, there was information about other things not provided. We asked for a bus timetable to Ayamonte, that was out of date. During our wait for our room, there were many Spanish families arriving, getting room keys, being helped with their luggage. It was apparently the end of the Spanish school holidays. Our room had a nice balcony, one of the reasons we didn’t want to change. Everything in the information book was in Spanish. The food was buffet style very few variations except fish, tropical and Spanish nights but really it was the same buffet with a few extras. The hot food was generally cold even when we went in at 7:30 when service started. We ate in the Italian restaurant one night and paid for this, nothing special at all, we should have ate out which we did for a few of the nights of our stay. The dining staff were very efficient till a lot of the Spanish families left during our stay and staffing levels diminished there were glasses and cups were on the table but you had to go in to the buffet area to fill them. The staff were mostly efficient cleaning tables but when they moved our table from a 4 seater to a 2 there was food, chips, broken glass right near our feet. Staff in the restaurant weren’t always able to provide the wine you requested, it was near on impossible to get hold of the wine list. House keeping did the minimum, we didn’t have our towels changed for days, the bed was changed two days before we left. One day we were in the room and the cleaning staff were there for less than 10 minutes, we had long dark hairs floating around in the bathroom, red ants in the bedroom and bathroom, it got worse as I dropped a crisp one day and couldn’t believe where all of the red ants came from. I reported this to reception but due to the receptionist not being able to fully understand me until I said red ants. This wasn’t dealt with as a priority. The bar times shown were not as they stated, paying here for drinks was another issue, the machine didn’t work, sometimes you signed an iPad other times you had to go back to pay. This whole process of paying was really stressful, sometimes you received a copy of what you paid for but most times you didn’t. The pool bar sold ice cream, I bought an ice cream and small bottle of water it was 6.95 euros, the ice cream we later found out was 2.9 euros in the local shop and water .29. We had stayed at this hotel 12 years ago and had a great holiday, we expected a change but it was a big disappointment. We had previously liked the hotel, the location, the fact that it’s a very Spanish area and quite quiet. What we wondered was if there was any type of emergency or something you didn’t understand who would help you. We travelled on a package holiday with Jet2 on half board basis, when we went to pay the bill every day listed on the bill, we were charged for food, fortunately we sorted the bill the night before leaving and it was sorted out the staff member who tried to blame Jet2. On our arrival we gave staff the hotel voucher which clearly stated we had booked half board. The day before we left we couldn’t get in to our room, when my husband went to sort it out they thought we were checking out then. Reception staff seemed to spend a great deal of time going through everything on the computer and then doing the same on an iPad, everything takes so long. Getting the pool towels was a fiasco, I saw a young man give some towels to a man so went to ask, he couldn’t speak much English he gave me a fob to exchange for a towel, I indicated with my fingers I needed 2, he checked with reception as I hadn’t been given these. I asked where to get the towels, he disappeared came back with 2 towels and took the fobs!! I just laughed at this. I then had to ask him later on in our stay where to take the towels when we leave. This communication was done on his computer through a translation app.
Would we stay here again, definitely not !!

Hotel response

Comment: 12 Sep 2025

Dear MagsYorkshire
Thank you for taking the time to share your detailed feedback about your recent stay with us. We are truly sorry to read that your experience did not meet your expectations, especially as you had enjoyed your holiday with us in the past.
We regret the inconveniences you encountered during check-in, the allocation of your room, as well as the difficulties with payments and communication. Your comments regarding the housekeeping service, buffet temperature, and information provided have also been noted with great attention. Please be assured that we will address these matters with the respective teams to improve our service and guest experience.
We are particularly concerned about the situation with the ants in your room and apologize that this was not handled with the urgency it deserved. We will review our procedures to ensure that similar issues are dealt with promptly in the future.
Although we are saddened that you left disappointed, we truly appreciate your constructive feedback, which helps us identify areas where we need to improve. We do hope you may reconsider and give us another opportunity to provide you with the positive experience that so many of our guests enjoy.
Kind regards,
João Pedro Ferreira
Assistant Manager
Hotel Vila Galé Isla Canela

Excellent location

4.6

Av. de la Mojarra, s/n, Ayamonte, Ayamonte, 21409, Spain|6.6 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Pets

Pets not allowed

Important information about the city
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Extra beds

Please contact the hotel for details about adding extra beds.

Vila Gale Isla Canela: FAQs

Vila Gale Isla Canela is 6.6 km away from Ayamonte city centre.
Vila Gale Isla Canela is in Ayamonte, Spain and is 6.6 km away from Ayamonte city centre.
At Vila Gale Isla Canela you can check in from 15:00, and you'll need to check out before 11:00.
Yes, there is parking available at Vila Gale Isla Canela.
Yes, Vila Gale Isla Canela does have a restaurant.