Meliá Bilbao
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Spa
Front desk 24 hour
More about Meliá Bilbao
Meliá Bilbao
Next to the Bilbao Estuary and just a few metres from the iconic Guggenheim Museum and the Euskalduna Palace, our 5-star hotel is the ideal place to relax and savour true Basque gastronomy.
Reviews from 
Family traveller
Comment: 22 Aug 2026
Stayed in: Jun 2026
No A/C in June!
Multiple nights without A/C. We had a suite on The Level ($$$) but no working A/C in the main bedroom. Despite our complaints, they never did fix it or move us. It took weeks to get any sort of refund and the hotel management was extremely unkind. Overall a very unpleasant experience. Stay elsewhere if you can.
Hotel response
Comment: 28 Aug 2026
Dear Madam,
We appreciate the time you have taken to share your opinion on your recent experience at Meliá Bilbao.
We are sincerely sorry that your experience did not reflect the level of comfort and service we aim to provide, particularly during a stay in one of our The Level suites. Our air-conditioning systems and room facilities are subject to regular technical checks, and whenever an issue arises, our team works to address it as promptly as possible and, where availability permits, explore alternative solutions.
We also regret that the assistance provided during your stay, as well as the subsequent refund process, left you with such a negative impression. Attentive and courteous service is fundamental to our hospitality, and we are sorry that your interactions with us did not convey the care and professionalism we expect our guests to receive.
We hope to welcome you back for a return visit.
Best regards,
Diego C., Meliá Bilbao Team
We appreciate the time you have taken to share your opinion on your recent experience at Meliá Bilbao.
We are sincerely sorry that your experience did not reflect the level of comfort and service we aim to provide, particularly during a stay in one of our The Level suites. Our air-conditioning systems and room facilities are subject to regular technical checks, and whenever an issue arises, our team works to address it as promptly as possible and, where availability permits, explore alternative solutions.
We also regret that the assistance provided during your stay, as well as the subsequent refund process, left you with such a negative impression. Attentive and courteous service is fundamental to our hospitality, and we are sorry that your interactions with us did not convey the care and professionalism we expect our guests to receive.
We hope to welcome you back for a return visit.
Best regards,
Diego C., Meliá Bilbao Team
Anonymous traveller
Comment: 22 Aug 2026
Stayed in: Aug 2026
In the whole our stay was comfortable and the hotel very central. Our daughter and her husband travelled with us and their small dog. The cost for the dog was extremely expensive €55 per day. I’ve never experienced this cost anywhere. Our room
Albeit comfortable the cleaning was very poor. Carpet unhoobered. Washbasins and bathroom not cleaned daily. Not worth the cost for sure.
Albeit comfortable the cleaning was very poor. Carpet unhoobered. Washbasins and bathroom not cleaned daily. Not worth the cost for sure.
Couple
Comment: 19 Aug 2026
Stayed in: Aug 2026
Disappointment, not a 5-star hotel
2 nights at the Melia. Perfect location but average welcome and in the hotel two distinct zones, one for executive classes and the others... so a reserved terrace that was inaccessible and two breakfast areas of the same size, one area where we were parked where you wait in line at the buffet and especially at the coffee machine, and another very quiet zone where only a few people were. I have never seen this and certainly not up to the standard of a 5-star hotel. I do not recommend it.
Hotel response
Comment: 25 Aug 2026
Chère Madame,
Nous vous remercions pour votre retour constructif sur le Meliá Bilbao.
Nous sommes heureux que vous ayez apprécié notre emplacement central à Bilbao, à proximité des principaux sites de la ville.
Nous regrettons que l'accueil n'ait pas été à la hauteur de vos attentes et que la distinction des espaces au sein de l'hôtel ait pu générer un sentiment d'exclusion. Votre remarque sur la répartition des zones au petit-déjeuner, notamment l'affluence dans l'espace principal et la difficulté d'accès à l'autre terrasse, a retenu toute notre attention. Nous sommes désolés que cette organisation ait pu altérer votre confort pendant votre séjour.
Ce serait une joie de vous revoir parmi nous.
Bien à vous,
Diego C., Meliá Bilbao Team
Nous vous remercions pour votre retour constructif sur le Meliá Bilbao.
Nous sommes heureux que vous ayez apprécié notre emplacement central à Bilbao, à proximité des principaux sites de la ville.
Nous regrettons que l'accueil n'ait pas été à la hauteur de vos attentes et que la distinction des espaces au sein de l'hôtel ait pu générer un sentiment d'exclusion. Votre remarque sur la répartition des zones au petit-déjeuner, notamment l'affluence dans l'espace principal et la difficulté d'accès à l'autre terrasse, a retenu toute notre attention. Nous sommes désolés que cette organisation ait pu altérer votre confort pendant votre séjour.
Ce serait une joie de vous revoir parmi nous.
Bien à vous,
Diego C., Meliá Bilbao Team
Family traveller
FR
Comment: 14 Aug 2026
Stayed in: Aug 2026
Below average
Room was cleaned half of he time only
I was offered a la carte breakfast only half of the time as well
But as Level guest I paid full price not half !
Go elsewhere
I was offered a la carte breakfast only half of the time as well
But as Level guest I paid full price not half !
Go elsewhere
Group traveller
Comment: 2 Aug 2026
Stayed in: Sep 2017
Understaffed
None of the 3 coffee machines work at breakfast. 24 people are waiting in line for the check out. Ditto for the bar, when you sit on the terrace you have to drink yourself. This hotel is not worth 5 stars. People do their best but far too few staff.
Hotel response
Comment: 7 Aug 2026
Beste gast,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring bij Meliá Bilbao te beoordelen.
Wij waarderen uw erkenning voor de inzet van onze medewerkers tijdens uw bezoek, een gastvrije benadering staat bij ons altijd voorop.
Het spijt ons dat u te maken kreeg met niet werkende koffiemachines bij het ontbijt en vertragingen tijdens het uitchecken. Wij streven ernaar onze serviceprocessen continu te optimaliseren. En wij nemen wij uw feedback over de service op het terras serieus in overweging.
Tot slot hopen wij dat u wel heeft genoten van onze centrale ligging in Bilbao op steenworp afstand van bezienswaardigheden zoals het Guggenheim museum en het Euskalduna paleis
Wij zouden het zeer waarderen als u ons in de toekomst nogmaals de kans geeft om u beter van dienst te zijn.
Met vriendelijke groet,
Diego C., Meliá Bilbao Team
Hartelijk dank dat u de tijd heeft genomen om uw ervaring bij Meliá Bilbao te beoordelen.
Wij waarderen uw erkenning voor de inzet van onze medewerkers tijdens uw bezoek, een gastvrije benadering staat bij ons altijd voorop.
Het spijt ons dat u te maken kreeg met niet werkende koffiemachines bij het ontbijt en vertragingen tijdens het uitchecken. Wij streven ernaar onze serviceprocessen continu te optimaliseren. En wij nemen wij uw feedback over de service op het terras serieus in overweging.
Tot slot hopen wij dat u wel heeft genoten van onze centrale ligging in Bilbao op steenworp afstand van bezienswaardigheden zoals het Guggenheim museum en het Euskalduna paleis
Wij zouden het zeer waarderen als u ons in de toekomst nogmaals de kans geeft om u beter van dienst te zijn.
Met vriendelijke groet,
Diego C., Meliá Bilbao Team
Excellent location
Lehendakari Leizaola, 29, Abando, Santutxu, 48001, Spain|2.74 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Meliá Bilbao: FAQs
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