Barceló Emperatriz
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Barceló Emperatriz
Barceló Emperatriz
Located in the heart of the Salamanca district, next to Paseo de la Castellana and Calle Serrano, this hotel is perfect for business and leisure trips.
Reviews from 
Family traveller
Comment: 2 Sep 2026
Stayed in: Sep 2026
Great Hotel with Modern Amenities
We really enjoyed our recent stay. The hotel is very well maintained, with updated features and a comfortable, modern feel. It’s a bit of a walk to Gran Vía, so we opted to take taxis instead. We felt Madrid taxis were reasonably priced, making it an easy and convenient option.
One thing I particularly appreciated was the selection of bathroom amenities, including a toothbrush, comb, sewing kit, and other thoughtful extras. These are small touches that seem to be offered less and less at hotels and were a nice surprise.
As with many European hotels, the lighting in the room could be better—it was a little too dim for our liking. The hotel also has a good selection of restaurant and bar options, and there are several excellent choices just around the corner as well.
Overall, we had a very nice stay and would definitely stay here again. Shout out to the bellman, whose name I didn’t get, so welcoming and kind
One thing I particularly appreciated was the selection of bathroom amenities, including a toothbrush, comb, sewing kit, and other thoughtful extras. These are small touches that seem to be offered less and less at hotels and were a nice surprise.
As with many European hotels, the lighting in the room could be better—it was a little too dim for our liking. The hotel also has a good selection of restaurant and bar options, and there are several excellent choices just around the corner as well.
Overall, we had a very nice stay and would definitely stay here again. Shout out to the bellman, whose name I didn’t get, so welcoming and kind
Hotel response
Comment: 4 Sep 2026
Dear Guest,
Thank you for reviewing your visit to our hotel.
It is wonderful to know you enjoyed your recent stay and found the hotel well maintained with a comfortable, modern feel.
We are also delighted that the bathroom amenities were such a pleasant surprise. Thoughtful extras like a toothbrush, comb and sewing kit are details we take pride in offering, and it is gratifying that they made a difference for you.
That said, we are sorry that the lighting in your room felt too dim. Our team is always available to assist with preferences such as these, and we would have been glad to help find a solution during your stay. We also understand that the walk to Gran Vía did not suit you on this occasion, though we are pleased to hear that the city's taxis provided a convenient alternative.
Nonetheless, it is lovely that you appreciated our restaurant and bar selection, and that the dining choices around the corner added to your experience. We are especially proud of our bellman, whose warm and kind welcome clearly left a lasting impression. We will be sure to share your kind words with him.
Finally, knowing you would happily return means a great deal to us, and we are glad that your time here in the Salamanca neighbourhood felt so rewarding.
We look forward to welcoming you again soon.
Best wishes,
Equipo Barceló Emperatriz
Thank you for reviewing your visit to our hotel.
It is wonderful to know you enjoyed your recent stay and found the hotel well maintained with a comfortable, modern feel.
We are also delighted that the bathroom amenities were such a pleasant surprise. Thoughtful extras like a toothbrush, comb and sewing kit are details we take pride in offering, and it is gratifying that they made a difference for you.
That said, we are sorry that the lighting in your room felt too dim. Our team is always available to assist with preferences such as these, and we would have been glad to help find a solution during your stay. We also understand that the walk to Gran Vía did not suit you on this occasion, though we are pleased to hear that the city's taxis provided a convenient alternative.
Nonetheless, it is lovely that you appreciated our restaurant and bar selection, and that the dining choices around the corner added to your experience. We are especially proud of our bellman, whose warm and kind welcome clearly left a lasting impression. We will be sure to share your kind words with him.
Finally, knowing you would happily return means a great deal to us, and we are glad that your time here in the Salamanca neighbourhood felt so rewarding.
We look forward to welcoming you again soon.
Best wishes,
Equipo Barceló Emperatriz
Couple
Comment: 3 Sep 2026
Stayed in: Aug 2026
Buyer beware.
Very unhappy with the stay. I was told this was a clean hotel but when staying there, there was an infestation of BED BUGS. This was reported to management but they chose to cover it up.
Other
Comment: 27 Aug 2026
Stayed in: Aug 2026
Very pleasant stay
We really enjoyed our stay at Barcelo Emperatriz. The staff was exceptionally kind and welcoming throughout our stay. Most importantly, when one of us wasn’t feeling well one day, the staff went above and beyond to make sure we were comfortable and well taken care of. The rooms were well-maintained and very clean. Breakfast was great with variety of options. The hotel is not walking distance to the main attractions but just a short taxi ride away. It is in a quieter area of Madrid, which I personally enjoyed.
Hotel response
Comment: 28 Aug 2026
Dear Shami,
Thank you for reviewing your visit to our hotel.
We are delighted that you felt so well looked after by our team, whose kindness and welcoming spirit made a lasting impression on your stay.
It is especially meaningful to know that when one of you was feeling unwell, our staff went above and beyond to ensure your comfort. Your wellbeing is always our priority, and we are glad that care made a difference during your time with us.
We are also pleased that you appreciated the cleanliness and upkeep of your room, as well as the variety offered at breakfast. Our Mutis restaurant team takes great pride in preparing a buffet that caters to different tastes, and it is rewarding to hear it started your day on the right note.
Even so, we note your observation about the distance to the main attractions. While our location in the Salamanca neighbourhood places us in a more serene part of Madrid, we understand that a short taxi ride may not suit every itinerary.
Nonetheless, it is lovely that you enjoyed the quieter setting. The calm atmosphere of the area, close to Paseo de la Castellana, offers a peaceful retreat after a day exploring the city, and we are happy this resonated with you.
We look forward to welcoming you again soon.
Best wishes,
Equipo Barceló Emperatriz
Thank you for reviewing your visit to our hotel.
We are delighted that you felt so well looked after by our team, whose kindness and welcoming spirit made a lasting impression on your stay.
It is especially meaningful to know that when one of you was feeling unwell, our staff went above and beyond to ensure your comfort. Your wellbeing is always our priority, and we are glad that care made a difference during your time with us.
We are also pleased that you appreciated the cleanliness and upkeep of your room, as well as the variety offered at breakfast. Our Mutis restaurant team takes great pride in preparing a buffet that caters to different tastes, and it is rewarding to hear it started your day on the right note.
Even so, we note your observation about the distance to the main attractions. While our location in the Salamanca neighbourhood places us in a more serene part of Madrid, we understand that a short taxi ride may not suit every itinerary.
Nonetheless, it is lovely that you enjoyed the quieter setting. The calm atmosphere of the area, close to Paseo de la Castellana, offers a peaceful retreat after a day exploring the city, and we are happy this resonated with you.
We look forward to welcoming you again soon.
Best wishes,
Equipo Barceló Emperatriz
Other
Comment: 23 Aug 2026
Stayed in: Aug 2026
VERY SATISFIED
Generally pleasant, helpful and courteous personnel. Had a good stay just like in August 2025. Breakfast is hearty.
Hotel response
Comment: 24 Aug 2026
Dear Guest,
Thank you for choosing our hotel and for taking the time to write a review.
We truly appreciate your warm comments about your visit. It means a lot to our whole team to hear that you found the staff courteous and supportive throughout your time with us.
Your remarks about our varied breakfast selection, as well as your consistent choice to return to our hotel, fill us with gratitude. We are grateful that our rooms, high standards of cleanliness, central location and the overall quality of our services all contributed to another memorable stay for you.
It is wonderful to learn that our team's dedication made your visit just as enjoyable as on your previous trip in August 2025.
We look forward to welcoming you back.
Kind regards,
Equipo Barceló Emperatriz
Thank you for choosing our hotel and for taking the time to write a review.
We truly appreciate your warm comments about your visit. It means a lot to our whole team to hear that you found the staff courteous and supportive throughout your time with us.
Your remarks about our varied breakfast selection, as well as your consistent choice to return to our hotel, fill us with gratitude. We are grateful that our rooms, high standards of cleanliness, central location and the overall quality of our services all contributed to another memorable stay for you.
It is wonderful to learn that our team's dedication made your visit just as enjoyable as on your previous trip in August 2025.
We look forward to welcoming you back.
Kind regards,
Equipo Barceló Emperatriz
Anonymous traveller
Comment: 17 Aug 2026
Stayed in: Aug 2026
Great location and the staff is very attentive. We had an issue with the air conditioner but they immediately fix it by giving us a beautiful and bigger room. I would for sure go back.
Excellent location
C. de López de Hoyos, 4, Salamanca, Madrid, 28006, Spain|2.41 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Barceló Emperatriz: FAQs
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