Casa Centro
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Wi-Fi
Non-smoking
Fire extinguishers
First aid kit
Internet access
More about Casa Centro
Casa Centro
Casa Centro is situated in the San Sebastian City-Centre district of Donostia-San Sebastián, 600 metres from Calle Mayor, 700 metres from Victoria Eugenia Theatre and 1 km from Kursaal Congress Centre and Auditorium. The property is located 1.
Reviews from 
Other
UY
Comment: 20 Mar 2022
Stayed in: Mar 2022
Lack of respect and verbal violence, a hostel adrift.
I stayed from March 1 to 2 last, I could not sleep at night because of the terrible noise that came from the upper floor, however there was no one from the hostel to talk to or to claim for this situation.
The hostel fraudulently declares to booking.com that I never stayed with them to avoid claims through said platform.
The Wifi did not work, there was also no one to complain to.
It was a cold winter night and the window didn't close properly, letting in cold air from outside, and I couldn't get an extra blanket either.
I was from 7 in the morning until 10:30 waiting for someone to come from the hostel since I wanted to leave my luggage in storage to do a city tour on foot, at 10:30 a young man enters who claims to be in charge, (the The night before I had been received by a middle-aged lady). I ask him for his name since he was speaking to me improperly and he refuses to give me his name. I explain that I want to leave my luggage in storage and that during the night I couldn't sleep because of the intense noise that came from the upper floor and that I couldn't find anyone from the hostel during the early hours of the morning. At this point he gets visibly upset and he starts yelling at me that they are not going to store my luggage and laughs at me in my face.
I ask him his name again, he yells at me that he doesn't have time to talk to me and leaves.
As he walks down the stairs I ask him again if he can tell me his name and he starts laughing out loud and yells at me that he's in a hurry.
I keep my bags there and lose a city tour that I had contracted for not having any place available to leave my luggage.
A total lack of empathy with the guest, a terrible night without being able to sleep and hours waiting for the hostel staff to receive ridicule and yelling in response.
Worst Booking.com experience in years and worst stay on my 35 day trip to Spain.
The hostel fraudulently declares to booking.com that I never stayed with them to avoid claims through said platform.
The Wifi did not work, there was also no one to complain to.
It was a cold winter night and the window didn't close properly, letting in cold air from outside, and I couldn't get an extra blanket either.
I was from 7 in the morning until 10:30 waiting for someone to come from the hostel since I wanted to leave my luggage in storage to do a city tour on foot, at 10:30 a young man enters who claims to be in charge, (the The night before I had been received by a middle-aged lady). I ask him for his name since he was speaking to me improperly and he refuses to give me his name. I explain that I want to leave my luggage in storage and that during the night I couldn't sleep because of the intense noise that came from the upper floor and that I couldn't find anyone from the hostel during the early hours of the morning. At this point he gets visibly upset and he starts yelling at me that they are not going to store my luggage and laughs at me in my face.
I ask him his name again, he yells at me that he doesn't have time to talk to me and leaves.
As he walks down the stairs I ask him again if he can tell me his name and he starts laughing out loud and yells at me that he's in a hurry.
I keep my bags there and lose a city tour that I had contracted for not having any place available to leave my luggage.
A total lack of empathy with the guest, a terrible night without being able to sleep and hours waiting for the hostel staff to receive ridicule and yelling in response.
Worst Booking.com experience in years and worst stay on my 35 day trip to Spain.
Very good location
San Martzial Kalea 17 3D, San Sebastian, 20005, Spain|0.33 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Please inform Casa Centro in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. IMPORTANT: For your convenience we use a self-check-in process, and you will need a phone with working internet connection. Office hours: 10:00hrs – 24:00hrs If you will not have access to a phone with internet or plan to arrive after 00:00, please let us know in advance. All requests for late arrivals are subject to confirmation by the establishment. After 24:00hrs, a late check-in fee will be charged to ensure a smooth arrival with one of our staff members available for assistance. 24:00 – 02:00 = 20 EUR After 02:00 = 40 EUR
Casa Centro: FAQs
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