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We’re here for you

In this time of crisis, we know that travel is impossible for many of you. We are in the middle of a planet-defining moment. COVID-19 has, in a short space of time, changed our lives. I expect the coming weeks will be even tougher but I believe there is a case for hope and optimism about what’s on the other side. We’re seeing an unprecedented level of support from individuals and companies that gives me tremendous hope that the humans on this planet will be there to support, love and pull each other through this. We are here for you, fellow travellers. We will explore the world again. And when we do, we will treasure the memories and shared experiences it creates more than ever. Until then, we’ll do everything we can to bring you the information that matters.

Bryan Dove, Skyscanner CEO

We’re continually keeping this page up-to-date regarding the current outbreak of coronavirus disease, also known as COVID-19. So whether you need it now, or in the near future, it could be worth a bookmark. 

*This page was last updated on 31 March 2020. To our knowledge, the information on this page was correct at the time of publication. However, given the nature of the COVID-19 crisis, information will vary by location and change at short notice and over time. We will do our best to keep this page up-to-date, however this cannot be guaranteed.

This page has been created for general guidance only and has not been designed for you or any specific circumstances relevant to you. It is highly recommended that you check your government’s latest travel advice before travelling or making any decisions to travel.

General advice

Coronavirus updates

Information is changing every day which can make it hard to keep up with the facts that are most relevant to you.  

We strongly recommend reading the advice from your local authorities and governments, as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information. 

More useful links:

FAQs

While this is a fast-developing situation, here are four travel need-to-knows: 

How can I stay safe when travelling?

There are lots of practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from someone who is coughing or sneezing. Read more protective measures against the coronavirus.

I want to cancel my travel plans. How do I do this and can I get a refund?

First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page. Read more about changing or cancelling your booking if you booked with Skyscanner, or bought from a partner.

My flight has been cancelled. How do I get a refund?

Call the airline or online travel agent. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well.

Will my travel insurance cover cancellations?

It all depends on your policy. Check their website or give them a call to find out more. 

For more answers to commonly asked questions, click here.