Novotel Darwin CBD
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Novotel Darwin CBD
Novotel Darwin CBD
Conveniently situated on the Esplanade, Novotel Darwin CBD boasts a swimming pool and an atrium with a spectacular indoor tropical rainforest, complete with cascading vines, palm trees and a waterfall.
Reviews from 
Anonymous traveller
Comment: 15 Jul 2026
Stayed in: Jul 2026
Convenient, easy parking & friendly staff… 2 bedroom apartment exactly what we wanted
Couple
Comment: 13 Jul 2026
Book elsewhere
Reception with one staff member. Had to wait for over an hour for room to be ready. Ironing board broken & couldn’t stand. Wash basin cracked. One pair of slippers. Reception not reachable by phone.
Hotel response
Comment: 16 Jul 2026
Dear Farmerc2014,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations.
We regret the delay you encountered at check-in and understand how frustrating it must have been to wait for your room to become available.
We also apologize for the maintenance issues you experienced with the ironing board and cracked wash basin, as well as the inconvenience caused by having only one pair of slippers in the room. Additionally, we are sorry to hear that you were unable to reach our reception team by phone. Reliable communication and prompt service are important to us, and we understand the disappointment this caused.
Please be assured that your comments have been shared with the relevant departments to address these concerns and help prevent similar issues in the future. We value all guest feedback as it allows us to improve both our facilities and service standards.
Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.
Kind regards,
Rio
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations.
We regret the delay you encountered at check-in and understand how frustrating it must have been to wait for your room to become available.
We also apologize for the maintenance issues you experienced with the ironing board and cracked wash basin, as well as the inconvenience caused by having only one pair of slippers in the room. Additionally, we are sorry to hear that you were unable to reach our reception team by phone. Reliable communication and prompt service are important to us, and we understand the disappointment this caused.
Please be assured that your comments have been shared with the relevant departments to address these concerns and help prevent similar issues in the future. We value all guest feedback as it allows us to improve both our facilities and service standards.
Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.
Kind regards,
Rio
Family traveller
AU
Comment: 9 Jul 2026
Stayed in: Jul 2026
Terribly rundown and should not be under the Novotel/Accor brand
I rarely write a review before sleeping the night but felt I should in case someone is looking at booking here, I would say don’t! Look at the new Voco or The Leea or anywhere that’s been renovated in the last 35 years unlike the Novotel!
How this hotel is running under a brand name such as Novotel is beyond me.
It is so dated and rundown, the bathroom walls have raw plugs in them where previous accessories have been removed, the sink is cracked, the towel rail looks like it’s being held on by a wing and a prayer. The carpet is stained and the air cons don’t appear to be able to motivate themselves in the drab surrounds to blow cold air!
We have a 2 bedroom apartment with a city view which entails a beautiful view of the car park with a rust bucket of a van parked in a space that says skip….if only there was a skip there to take all the crappy parts of the hotel away!
It is either being renovated or the 5th floor roof is being held up by wood and steel in the hope it doesn’t fall on someone in the lobby below.
Having just looked at the view we made the decision to go spend the day at Berry springs instead.
Luckily we only have a night here and we managed to checkin and be out for the evening within 10 minutes.
Please don’t stay here!
How this hotel is running under a brand name such as Novotel is beyond me.
It is so dated and rundown, the bathroom walls have raw plugs in them where previous accessories have been removed, the sink is cracked, the towel rail looks like it’s being held on by a wing and a prayer. The carpet is stained and the air cons don’t appear to be able to motivate themselves in the drab surrounds to blow cold air!
We have a 2 bedroom apartment with a city view which entails a beautiful view of the car park with a rust bucket of a van parked in a space that says skip….if only there was a skip there to take all the crappy parts of the hotel away!
It is either being renovated or the 5th floor roof is being held up by wood and steel in the hope it doesn’t fall on someone in the lobby below.
Having just looked at the view we made the decision to go spend the day at Berry springs instead.
Luckily we only have a night here and we managed to checkin and be out for the evening within 10 minutes.
Please don’t stay here!
Hotel response
Comment: 12 Jul 2026
Dear Cally87,
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin CBD.
I am genuinely sorry to learn that your first impression of the hotel did not meet your expectations. It is disappointing to read that the condition of the apartment, including the bathroom, carpet, air conditioning and overall presentation, detracted from your experience. Your comments have been shared with our Housekeeping, Maintenance and Management teams for review.
I would also like to clarify that the structural support visible within our atrium forms part of planned engineering and maintenance works. These works are professionally managed with guest safety as the highest priority and do not present any risk to our guests.
What is most disappointing is that we were not made aware of your concerns during your stay. Had we been given the opportunity, our team would have gladly attended to the room, discussed alternative accommodation options within the hotel where available, or otherwise assisted to make your stay more enjoyable.
We truly value all guest feedback, as it helps us continue improving both our facilities and our service. While we regret that your experience did not reflect the standard we strive to deliver, we appreciate you taking the time to share your comments.
Kind regards,
Rio
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin CBD.
I am genuinely sorry to learn that your first impression of the hotel did not meet your expectations. It is disappointing to read that the condition of the apartment, including the bathroom, carpet, air conditioning and overall presentation, detracted from your experience. Your comments have been shared with our Housekeeping, Maintenance and Management teams for review.
I would also like to clarify that the structural support visible within our atrium forms part of planned engineering and maintenance works. These works are professionally managed with guest safety as the highest priority and do not present any risk to our guests.
What is most disappointing is that we were not made aware of your concerns during your stay. Had we been given the opportunity, our team would have gladly attended to the room, discussed alternative accommodation options within the hotel where available, or otherwise assisted to make your stay more enjoyable.
We truly value all guest feedback, as it helps us continue improving both our facilities and our service. While we regret that your experience did not reflect the standard we strive to deliver, we appreciate you taking the time to share your comments.
Kind regards,
Rio
Anonymous traveller
Comment: 17 May 2026
Stayed in: May 2026
Hotel and room clean. Comfy beds. Would stay here again but disappointed nil mini bar and also limited to no bathroom amenities, only soap and shampoo. No moisturisers and creams. Also no complimentary water in the room. The water in the spa near the pool also needed a clean. Breakfast buffet choices were really good. Staff great. The introduction of the table tennis was great for the kids.
Anonymous traveller
Comment: 5 May 2026
Stayed in: Apr 2026
Great location, friendly staff, large rooms and a nice breakfast. Hotel smelt of electrical or other type of recent fire, ceiling leaks in a few spots.
Excellent location
100 Esplanade, Darwin City, Darwin, 0800, Australia|0.06 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
16 years old and over
€19 (AUD30) per person per night
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
€22 (≈AUD 35)/person
Breakfast times
06:30 - 10:00 from Monday to Sunday
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please note, there is a 1.4% credit card surcharge when using a credit card. Up to 2 children (15 years and under) stay free when sharing with parents.
This hotel accepts the following payment methods:
Cash
Novotel Darwin CBD: FAQs
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