Horizont Resort
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 10:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
More about Horizont Resort
Horizont Resort
Surrounded by a pine forest only steps from the beach, Horizont Resort enjoys a quiet location 3.5 km from the centre of Pula. It offers an outdoor swimming pool boasting sea views, as well as an on-site restaurants and bars.
Reviews from 
Family traveller
Comment: 4 Aug 2025
Stayed in: Jul 2025
Old and dirty
No WiFi in the room
Faucet in the shower drips 24 st so everything is always wet.
Shower curtain and windows in the bathroom speak for you in the pictures.
There is no toilet paper or dish towels or kitchen roll.
On request when the bed linen is changed would be said after 7 days that did not happen.
Towels change after the first 3 days took place but not after.
The Great Restaurant in the pictures no longer exists .
Mini golf course available but not playable.
Pyramid of Pula "lost place" come down.
Room very dated, small and noisy.
Those who seek peace are wrong here.
No showers by the water.
In general, everything here is very outdated and partly broken.
Faucet in the shower drips 24 st so everything is always wet.
Shower curtain and windows in the bathroom speak for you in the pictures.
There is no toilet paper or dish towels or kitchen roll.
On request when the bed linen is changed would be said after 7 days that did not happen.
Towels change after the first 3 days took place but not after.
The Great Restaurant in the pictures no longer exists .
Mini golf course available but not playable.
Pyramid of Pula "lost place" come down.
Room very dated, small and noisy.
Those who seek peace are wrong here.
No showers by the water.
In general, everything here is very outdated and partly broken.
Hotel response
Comment: 19 Sep 2025
Dear Guest,
Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you experienced. Your comments are very valuable to us, and we will review them carefully with our team to improve maintenance, communication, and overall guest experience. We truly hope you might consider giving us another opportunity in the future to provide a stay that better reflects the quality and comfort we aim to offer.
Warm regards,
Horizont Resort Team
Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you experienced. Your comments are very valuable to us, and we will review them carefully with our team to improve maintenance, communication, and overall guest experience. We truly hope you might consider giving us another opportunity in the future to provide a stay that better reflects the quality and comfort we aim to offer.
Warm regards,
Horizont Resort Team
Family traveller
Comment: 3 Aug 2025
Stayed in: Jul 2025
Terribly
Very disappointing experience at Horizont Resort. We booked a sea-view apartment, but the view was mostly blocked by trees. The sink was installed almost above the toilet, which made it very uncomfortable to use. The toilet door lock was broken and squeaked loudly, and the air conditioner was extremely dirty when we arrived. Reception promised to move us to a better apartment if we paid for cleaning, but when the apartment became available, they refused. This is our third year staying here, but this was the worst apartment and the worst service we have ever experienced.
Hotel response
Comment: 19 Sep 2025
Dear Guest,
Thank you for sharing your feedback. We are very sorry to hear that your recent stay did not meet your expectations, especially given your loyalty as a returning guest. We sincerely apologize for the issues you encountered with your apartment, including the obstructed view, the bathroom layout, the air conditioning, and the condition of the facilities. Your experience does not reflect the high standards we strive to maintain, and we will review this matter carefully with our team to prevent similar situations in the future. We truly value your loyalty and hope that you might give us another opportunity to provide the excellent experience you have come to expect from our resort.
Warm regards,
Horizont Resort Team
Thank you for sharing your feedback. We are very sorry to hear that your recent stay did not meet your expectations, especially given your loyalty as a returning guest. We sincerely apologize for the issues you encountered with your apartment, including the obstructed view, the bathroom layout, the air conditioning, and the condition of the facilities. Your experience does not reflect the high standards we strive to maintain, and we will review this matter carefully with our team to prevent similar situations in the future. We truly value your loyalty and hope that you might give us another opportunity to provide the excellent experience you have come to expect from our resort.
Warm regards,
Horizont Resort Team
Family traveller
Comment: 28 Jul 2024
Stayed in: Jul 2024
Tired and sad
Mega worn and the pictures on booking.com's website are total shame. We had booked an apartment for 4 people, but the apartment we got on arrival was again way furnished for 4 people, unless you want to spend your holiday moving around on suitcase, tables, chairs and drawers when sleeping on the sofa bed or eating dinner, or just getting out on the terrace. The apartment was sad and worn as well as not very clean and welcoming. However, we could be allowed against payment to upgrade to a better apartment. Now neither booking.com nor the site will take responsibility for who is responsible for the pictures on booking.com's website. Total shame.
Hotel response
Comment: 31 Jul 2024
Dear Guest,
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the highest level of cleanliness is one of our top priorities. Therefore, we are very sorry to know that what you experienced during your stay was not in line with our standards. Please rest assured that your comment will be forwarded to the relevant department in order to prevent such issues in the future. The sizes of our rooms are stated on our official website as we do not have the intention to provide our guests with the wrong information. We are sorry if there was a misunderstanding on this matter. We appreciate your feedback and will use it to improve our services and facilities. We hope that despite some negatives encountered, we will get the opportunity to welcome you and give you the exceptional experience you should have received on your first visit.
Kind regards,
Horizont Apartments Team
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the highest level of cleanliness is one of our top priorities. Therefore, we are very sorry to know that what you experienced during your stay was not in line with our standards. Please rest assured that your comment will be forwarded to the relevant department in order to prevent such issues in the future. The sizes of our rooms are stated on our official website as we do not have the intention to provide our guests with the wrong information. We are sorry if there was a misunderstanding on this matter. We appreciate your feedback and will use it to improve our services and facilities. We hope that despite some negatives encountered, we will get the opportunity to welcome you and give you the exceptional experience you should have received on your first visit.
Kind regards,
Horizont Apartments Team
Family traveller
Comment: 27 Jun 2024
Stayed in: Jun 2024
Bad expierance in Horizont resort Pula
Rooms old, food expensive.
Pool… it is free to use but……. You must pay for sunbed which is 6 euros for plastic and 18 for mattres one! Also staff are horrible, screaming, shouting, put towels on the deck and they demanded to move to sunbeds and pay money! Manager of the pool came in in very aggresive maner, screaming, talking croatian which i didint understood a word! Started to tow our belongings on the floor everythere! Hotel managar was not able to help, just said forget everithing! Got video of this incident which im going to share on facebooo amd youtube!!!
Pool… it is free to use but……. You must pay for sunbed which is 6 euros for plastic and 18 for mattres one! Also staff are horrible, screaming, shouting, put towels on the deck and they demanded to move to sunbeds and pay money! Manager of the pool came in in very aggresive maner, screaming, talking croatian which i didint understood a word! Started to tow our belongings on the floor everythere! Hotel managar was not able to help, just said forget everithing! Got video of this incident which im going to share on facebooo amd youtube!!!
Hotel response
Comment: 4 Jul 2024
Dear Guest,
Thank you for sharing your feedback with us. We are deeply sorry to hear about your negative experience. We would like to use this opportunity to apologize for all the inconvenience and misunderstanding during your stay; we aim to provide our guests with exceptional service, and we are very sorry to know that you experienced otherwise. Please accept our apologies once again for the inconvenience caused during your stay. We hope that despite some negatives encountered, we will get the opportunity to welcome you and give you the exceptional experience you should have received on your first visit.
Best regards,
Horizont Apartments Team
Thank you for sharing your feedback with us. We are deeply sorry to hear about your negative experience. We would like to use this opportunity to apologize for all the inconvenience and misunderstanding during your stay; we aim to provide our guests with exceptional service, and we are very sorry to know that you experienced otherwise. Please accept our apologies once again for the inconvenience caused during your stay. We hope that despite some negatives encountered, we will get the opportunity to welcome you and give you the exceptional experience you should have received on your first visit.
Best regards,
Horizont Apartments Team
Anonymous traveller
Comment: 20 Jun 2024
Stayed in: Jun 2024
Great location but needs proper TLC
Location
Verudella 6/B, Pula, 52100, Croatia|2.74 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast times
08:00 - 10:00 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that your credit card will be charged in EUR (Croatian currency). Your bank hereinafter converts this amount to the currency of your domestic account. Due to your bank's exchange rate this may result in a slightly different (higher) total charge than the amount stated in EUR on the hotel invoice. Please note that the credit card used for a non-refundable booking needs to be presented upon check in. The Hotel will check the validity of the credit card. If the credit card is proven to be invalid, you will have 24 hours to provide the hotel with a valid credit card. Your reservation will be cancelled if you fail to provide a valid credit card within 24 hours. Clean bedding (every 7 days) and towels (every 3 days) are included in price. Please note that pets can be accommodated at an additional price of 12EUR per pet per day.
This hotel accepts the following payment methods:
Cash
Horizont Resort: FAQs
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