Hôtel Korner Eiffel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
More about Hôtel Korner Eiffel
Hôtel Korner Eiffel
Hotel Korner Eiffel is a 7-floor hotel without a lift, a 20-minute walk from the Eiffel Tower. It offers free Wi-Fi throughout the hotel. Hot drinks are offered on arrival.
Comment: 22 Aug 2026
Stayed in: Aug 2026
Comment: 7 Aug 2026
Stayed in: Aug 2026
Bad experience
Hotel response
Comment: 18 Aug 2026
Comment: 29 Jun 2026
Stayed in: Mar 2026
very very bad
On February 27, I made a reservation through the hotel’s booking system. However, I never received a confirmation email and there was no clear payment confirmation. Thinking that the reservation had failed, I emailed the hotel the same day to ask whether my booking had gone through.
Unfortunately, I didn’t receive any reply until March 3, the day I was traveling. By then, I had already made a second reservation on February 28, because this time I immediately received a confirmation email and everything looked normal. Naturally, I believed the first booking had not been completed.
On March 2, the hotel contacted me saying my payment had failed for the second booking and sent me a payment link. I paid immediately because I didn’t want to risk losing my accommodation.
After returning home, on March 7, I realized that I had actually been charged twice. I contacted the hotel immediately and explained the situation, asking for a refund for the first reservation since I had never received a confirmation email for it.
The hotel ignored my emails. Only after my friend in France called them several times did they finally reply on March 16, claiming that I had booked two rooms and therefore had to pay for both.
The problem is that I never received a confirmation email for the first reservation, despite contacting the hotel myself to ask whether it had been successfully booked. If I had received the confirmation as expected, I obviously would never have made a second reservation.
I replied the same day to explain this, and I sent several follow-up emails over the next month. None of them received any response. My friend had to call the hotel four or five times just to get any communication at all.
Mistakes can happen, but completely ignoring a customer’s emails and refusing to communicate is unacceptable. The lack of customer service was even more disappointing than the booking issue itself.
I cannot recommend this hotel based on my experience, and I would not stay here again.
Hotel response
Comment: 1 Jul 2026
Thank you for taking the time to share your feedback with us. It is with great regret and close attention that we read about your experience during your recent stay.
We are sincerely sorry for the inconveniences you experienced. What you have described does not reflect the high standards of quality and service we strive to provide to our guests, and we completely understand your frustration. Please be assured that your comments have already been shared with our management teams to ensure this is addressed immediately.
Your satisfaction is our top priority, and we genuinely want to make things right. In order for us to look into the details of your stay and provide a solution tailored to your experience, we kindly invite you to contact our dedicated relations team directly at:
guest-relation@hotels-korner.com
Our team will review your message as a priority to offer you an appropriate gesture or solution.
We truly hope to have the opportunity to welcome you back in the future and show you the high quality of hospitality we are known for.
Warm regards,
Pépin
Comment: 17 Aug 2026
Stayed in: Aug 2026
Okay for a cheap and short stay
Hotel response
Comment: 19 Aug 2026
Comment: 14 Aug 2026
Stayed in: Aug 2026
Eiffel for Paris
Excellent location
96 Avenue Emile Zola, 15th Arrondissement, Paris, 75015, France|3.76 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.

