SO/ Paris
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
More about SO/ Paris
SO/ Paris
Ideally located in Paris, SO/ Paris Hotel offers air-conditioned rooms, free bikes, free WiFi and a fitness centre. Boasting room service, this property also welcomes guests with a restaurant and a terrace. Private parking is available on site.
Reviews from 
Couple
Comment: 11 Jul 2026
Stayed in: Jul 2026
A terrific Hotel.
We couldn’t have had a better stay. The room was clean, comfortable and well appointed with a beautiful view of rhe Seine in the Eiffel Tower. The staff at the hotel, the restaurant, and the bar couldn’t have been more helpful and friendly. The views from the restaurant in the bar are simply spectacular! Well, we did not eat dinner at the restaurant, we did have breakfast and it was very nice. Thought the location was great to see the major sites, and experience a nice neighborhood in the 4th. Highly recommend SO Paris.
Couple
Comment: 25 Jun 2026
Stayed in: Jun 2026
A Luxury Hotel That Forgot Hospitality
We chose SO/ Paris to celebrate our anniversary and genuinely hoped it would become our preferred hotel in Paris. Instead, we left disappointed.
The hotel is beautifully designed, the rooftop is spectacular and several members of the Guest Experience team were genuinely kind and professional.
Unfortunately, the property is let down by poor operational management.
Our anniversary dinner at Bonnie, despite written confirmations from both the restaurant and the hotel, went badly wrong. Housekeeping was inconsistent, the gym repeatedly lacked basic amenities, breakfast was not as described, and several other avoidable service issues occurred during our stay.
None of these issues alone would justify a poor review.
What disappointed us most was management’s response. We raised concerns while we were still at the hotel, giving several opportunities to recover the stay. Instead of taking ownership and turning the situation around, we received explanations, apologies and very little meaningful action. By the time any gestures were offered, our anniversary dinner had passed and the opportunity to make a difference had been lost.
Luxury hotels are not judged by whether mistakes happen. They are judged by how they respond when they do.
SO/ Paris has all the ingredients to be an outstanding hotel. Unfortunately, during our stay, it felt like a beautiful hotel that had forgotten the most important part of luxury hospitality: making guests feel genuinely cared for.
The hotel is beautifully designed, the rooftop is spectacular and several members of the Guest Experience team were genuinely kind and professional.
Unfortunately, the property is let down by poor operational management.
Our anniversary dinner at Bonnie, despite written confirmations from both the restaurant and the hotel, went badly wrong. Housekeeping was inconsistent, the gym repeatedly lacked basic amenities, breakfast was not as described, and several other avoidable service issues occurred during our stay.
None of these issues alone would justify a poor review.
What disappointed us most was management’s response. We raised concerns while we were still at the hotel, giving several opportunities to recover the stay. Instead of taking ownership and turning the situation around, we received explanations, apologies and very little meaningful action. By the time any gestures were offered, our anniversary dinner had passed and the opportunity to make a difference had been lost.
Luxury hotels are not judged by whether mistakes happen. They are judged by how they respond when they do.
SO/ Paris has all the ingredients to be an outstanding hotel. Unfortunately, during our stay, it felt like a beautiful hotel that had forgotten the most important part of luxury hospitality: making guests feel genuinely cared for.
Hotel response
Comment: 2 Jul 2026
Thank you for taking the time to share such detailed feedback following your stay at SO/ Paris. I am truly sorry to read that your anniversary experience did not meet your expectations, especially for such a meaningful occasion.
I would like to sincerely apologize for the multiple service inconsistencies you described, as well as for the fact that the handling of your concerns during the stay did not allow us to recover the situation in a satisfactory way. This is not the level of experience we aim to deliver, particularly for celebrations.
In order for me to investigate this thoroughly and understand what happened, I have tried to locate your reservation in our system under the name “Leviha,” but I have not been able to find any matching booking.
Could you kindly provide a few more details so I can review your stay properly?
• Exact name used for the reservation
• Dates of stay
• Confirmation number
Regarding your anniversary dinner at Bonnie and the other points raised (housekeeping, gym amenities, breakfast, and overall follow-up), I would very much like to review each element with the relevant teams once I can identify your reservation.
Please be assured that your comments are taken seriously, particularly regarding the management response during your stay. This will be addressed internally.
You may also contact me directly at bathilde.milandou@so-hotels.com for any follow-up if that is more convenient for you.
I remain at your disposal and hope we will have the opportunity to restore your confidence in a future stay.
Warm regards,
Bathilde Milandou
Quality Manager-SO/Paris
I would like to sincerely apologize for the multiple service inconsistencies you described, as well as for the fact that the handling of your concerns during the stay did not allow us to recover the situation in a satisfactory way. This is not the level of experience we aim to deliver, particularly for celebrations.
In order for me to investigate this thoroughly and understand what happened, I have tried to locate your reservation in our system under the name “Leviha,” but I have not been able to find any matching booking.
Could you kindly provide a few more details so I can review your stay properly?
• Exact name used for the reservation
• Dates of stay
• Confirmation number
Regarding your anniversary dinner at Bonnie and the other points raised (housekeeping, gym amenities, breakfast, and overall follow-up), I would very much like to review each element with the relevant teams once I can identify your reservation.
Please be assured that your comments are taken seriously, particularly regarding the management response during your stay. This will be addressed internally.
You may also contact me directly at bathilde.milandou@so-hotels.com for any follow-up if that is more convenient for you.
I remain at your disposal and hope we will have the opportunity to restore your confidence in a future stay.
Warm regards,
Bathilde Milandou
Quality Manager-SO/Paris
Anonymous traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
Great option I Paris to stay for some days. Rooms optimally with wonderful view to the Eiffel Tower. Very nice view from the restaurant. Friendly personnel. Breakfast very expensive and average with slow service. We will come back again and take the breakfast elsewhere.
Family traveller
Comment: 25 Jun 2026
Stayed in: Jun 2026
An unhappy experience
We had an unpleasant stay there. We were
entitled to an upgrade for our two rooms that was not provided. Our room shower nearly overflowed when used due to poor draining. The AC didn’t cool very much. The coverage made a 7:30 dinner reservation for us at restaurant that didn’t open till 8. We had to wait outside in 101 record heat for it to open. We asked for a large cab for our departure and they ordered one too small. Then it took 20 min to get a new one because they were in no hurry to make up for their mistake. We almost missed our flight. A lot of the staff were rude and curt. The elevators have this never seen before setup where you can’t take the elevator down without using the room key and it’s impossible to visit family on another floor. One of the rooms had a bathroom with only clear glass separating it from the bedroom—no privacy! The hotel is pretty isolated from the usual sites in Paris.
entitled to an upgrade for our two rooms that was not provided. Our room shower nearly overflowed when used due to poor draining. The AC didn’t cool very much. The coverage made a 7:30 dinner reservation for us at restaurant that didn’t open till 8. We had to wait outside in 101 record heat for it to open. We asked for a large cab for our departure and they ordered one too small. Then it took 20 min to get a new one because they were in no hurry to make up for their mistake. We almost missed our flight. A lot of the staff were rude and curt. The elevators have this never seen before setup where you can’t take the elevator down without using the room key and it’s impossible to visit family on another floor. One of the rooms had a bathroom with only clear glass separating it from the bedroom—no privacy! The hotel is pretty isolated from the usual sites in Paris.
Hotel response
Comment: 4 Jul 2026
Dear Eric,
Thank you for taking the time to share such detailed feedback. We are truly sorry to read that your stay did not meet your expectations and that several aspects of your experience were disappointing.
We would like to sincerely apologize for the inconvenience caused at arrival regarding your dinner reservation. There was indeed an error with the restaurant booking, and we fully understand how frustrating it must have been to wait outside in very hot weather due to this misunderstanding.
We are also very sorry to hear about the various issues encountered during your stay, including the shower drainage, the air conditioning performance, the transfer arrangements for your departure, as well as the perception of service from some of our team members. These situations do not reflect the level of service and attentiveness we aim to provide, and your comments have been shared with the relevant departments for immediate review.
Regarding the room layout, we sincerely apologize for the inconvenience caused by the bathroom design and the lack of privacy experienced. At SO/ Paris, guest comfort and satisfaction remain our highest priorities, and we regret that this aspect of your stay did not meet your expectations. Please know that we offer rooms with different layouts, and for your next visit, our reservations team would be more than happy to assist you in selecting a room that ensures both comfort and privacy.
More generally, we are truly sorry for the various shortcomings encountered during your stay, including technical issues in the room, comfort concerns, and the perception of service from our teams. This is clearly not the level of experience we aim to provide, and your comments have been shared with all relevant departments for immediate follow-up.
Please rest assured that your feedback is taken very seriously. For a future stay, we would be delighted to personally ensure a more seamless experience with special attention to your preferences and arrangements, so that your stay reflects the level of service we strive to deliver.
Should you wish to discuss this further or allow us to assist you directly with a future reservation, please feel free to contact me at:
bathilde.milandou@so-hotels.com
We truly hope to have the opportunity to restore your confidence in us.
Kind regards,
Bathilde Milandou
Quality Manager - SO/ Paris
Thank you for taking the time to share such detailed feedback. We are truly sorry to read that your stay did not meet your expectations and that several aspects of your experience were disappointing.
We would like to sincerely apologize for the inconvenience caused at arrival regarding your dinner reservation. There was indeed an error with the restaurant booking, and we fully understand how frustrating it must have been to wait outside in very hot weather due to this misunderstanding.
We are also very sorry to hear about the various issues encountered during your stay, including the shower drainage, the air conditioning performance, the transfer arrangements for your departure, as well as the perception of service from some of our team members. These situations do not reflect the level of service and attentiveness we aim to provide, and your comments have been shared with the relevant departments for immediate review.
Regarding the room layout, we sincerely apologize for the inconvenience caused by the bathroom design and the lack of privacy experienced. At SO/ Paris, guest comfort and satisfaction remain our highest priorities, and we regret that this aspect of your stay did not meet your expectations. Please know that we offer rooms with different layouts, and for your next visit, our reservations team would be more than happy to assist you in selecting a room that ensures both comfort and privacy.
More generally, we are truly sorry for the various shortcomings encountered during your stay, including technical issues in the room, comfort concerns, and the perception of service from our teams. This is clearly not the level of experience we aim to provide, and your comments have been shared with all relevant departments for immediate follow-up.
Please rest assured that your feedback is taken very seriously. For a future stay, we would be delighted to personally ensure a more seamless experience with special attention to your preferences and arrangements, so that your stay reflects the level of service we strive to deliver.
Should you wish to discuss this further or allow us to assist you directly with a future reservation, please feel free to contact me at:
bathilde.milandou@so-hotels.com
We truly hope to have the opportunity to restore your confidence in us.
Kind regards,
Bathilde Milandou
Quality Manager - SO/ Paris
Couple
Comment: 18 Jun 2026
Stayed in: Jun 2026
Unfortunate lack of customer service
Unfortunately, our experience with this hotel was disappointing. We accidentally booked the wrong night, and although changing the reservation was entirely at the hotel’s discretion, they were unwilling to make any accommodation. For a high-end property, we expected a greater level of flexibility and customer service. Their unwillingness to make an exception left us feeling unsupported and disappointed. Because of this experience, we would not choose to stay here again when visiting Paris.
Hotel response
Comment: 25 Jun 2026
Dear Erin,
Thank you for taking the time to share your feedback.
We are sincerely sorry to learn of your disappointment regarding your reservation experience. While we fully understand how frustrating an incorrect booking date can be, reservation modifications are subject to the terms and conditions agreed to at the time of booking, which are applied consistently to all our guests.
Unfortunately, we have been unable to locate a reservation under the name associated with this review, which prevents us from investigating the details of your case further. Nevertheless, please be assured that whenever circumstances allow, our team always strives to demonstrate flexibility and find suitable solutions for our guests.
To allow us to review your situation in detail and assist you further, we kindly invite you to share your reservation details directly with us at bathilde.milandou@so-hotels.com.
We regret that this experience has left you with a negative impression of our hotel and sincerely hope that you may consider giving us another opportunity in the future to provide you with the level of hospitality for which SO/ Paris is known.
Kind regards,
Bathilde Milandou
Quality Manager-SO/Paris
Thank you for taking the time to share your feedback.
We are sincerely sorry to learn of your disappointment regarding your reservation experience. While we fully understand how frustrating an incorrect booking date can be, reservation modifications are subject to the terms and conditions agreed to at the time of booking, which are applied consistently to all our guests.
Unfortunately, we have been unable to locate a reservation under the name associated with this review, which prevents us from investigating the details of your case further. Nevertheless, please be assured that whenever circumstances allow, our team always strives to demonstrate flexibility and find suitable solutions for our guests.
To allow us to review your situation in detail and assist you further, we kindly invite you to share your reservation details directly with us at bathilde.milandou@so-hotels.com.
We regret that this experience has left you with a negative impression of our hotel and sincerely hope that you may consider giving us another opportunity in the future to provide you with the level of hospitality for which SO/ Paris is known.
Kind regards,
Bathilde Milandou
Quality Manager-SO/Paris
Excellent location
10 Rue Agrippa d'Aubigné, 4th Arrondissement , Paris, 75004, France|2.3 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
SO/ Paris: FAQs
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