Gran Hotel Luna de Granada
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
Gran Hotel Luna de Granada: reviews
Reviews from 
Family traveller
Comment: 9 Apr 2026
Stayed in: Apr 2026
Very disappointing and no ability to use advertised amenities
This is not a 4-star hotel, more like a 2 or 3-star. Our junior suite was dark, basic, and overlooked the motorway, with constant traffic noise.
Housekeeping was poor: empty toiletries on arrival were never refilled during our 6-night stay, and issues like the broken safe, missing toilet paper, no electricity for 2.days, required repeated trips to reception as the phone didn’t work.
We chose this hotel specifically for the pool, but it was constantly full of children with no adult-only swim times. As a result, we couldn’t use it, which was very disappointing and ultimately defeats the reason we booked.
Food in the bistro was mixed (good burger, bland and overpriced goat dish), so we didn’t return.
Positives: convenient for Sierra Nevada, with Hipercor and El Corte Inglés nearby.
Overall, disappointing—especially given the pool was the main reason for booking.
Housekeeping was poor: empty toiletries on arrival were never refilled during our 6-night stay, and issues like the broken safe, missing toilet paper, no electricity for 2.days, required repeated trips to reception as the phone didn’t work.
We chose this hotel specifically for the pool, but it was constantly full of children with no adult-only swim times. As a result, we couldn’t use it, which was very disappointing and ultimately defeats the reason we booked.
Food in the bistro was mixed (good burger, bland and overpriced goat dish), so we didn’t return.
Positives: convenient for Sierra Nevada, with Hipercor and El Corte Inglés nearby.
Overall, disappointing—especially given the pool was the main reason for booking.
Hotel response
Comment: 10 Apr 2026
Dear Guest,
We are grateful for your feedback and for highlighting these matters.
We are pleased that our proximity to Sierra Nevada and nearby shopping options contributed positively to your stay in Granada.
We sincerely apologize that your experience with room comfort and housekeeping fell short of expectations. Please know our team is available 24 hours to address maintenance needs promptly, and we will reinforce our protocols to ensure consistent service quality. While our heated indoor pool offers year-round relaxation, we regret the family-focused environment limited your ability to enjoy this facility as anticipated.
Nonetheless, we appreciate your mention of our strategic location for exploring both city attractions and mountain destinations. Our team remains committed to providing memorable stays through continuous improvements and attentive service.
We hope to be able welcome you back on a future visit.
Kind regards,
We are grateful for your feedback and for highlighting these matters.
We are pleased that our proximity to Sierra Nevada and nearby shopping options contributed positively to your stay in Granada.
We sincerely apologize that your experience with room comfort and housekeeping fell short of expectations. Please know our team is available 24 hours to address maintenance needs promptly, and we will reinforce our protocols to ensure consistent service quality. While our heated indoor pool offers year-round relaxation, we regret the family-focused environment limited your ability to enjoy this facility as anticipated.
Nonetheless, we appreciate your mention of our strategic location for exploring both city attractions and mountain destinations. Our team remains committed to providing memorable stays through continuous improvements and attentive service.
We hope to be able welcome you back on a future visit.
Kind regards,
Anonymous traveller
Comment: 2 Aug 2026
Stayed in: Jul 2026
The pool was dirty, kids club no AC, a mess, bed in the room separated from the wall, shower wasn’t working properly, empty hand soap in the room. It was not 4 star!
Anonymous traveller
Comment: 29 Jul 2026
Stayed in: Jul 2026
The property was very clean, and the staff was friendly and welcoming. Unfortunately, several maintenance and security issues detracted from our stay.
One of the three rooms I reserved had a door that would not close properly for the duration of our visit, creating a legitimate security concern. Although the issue was reported, we were never offered the option to change rooms.
Other issues included very slow-draining sinks and showers, never receiving the Wi-Fi password, and difficulty exiting the parking garage because the parking ticket repeatedly failed to scan.
The in-room safe was also problematic. It required a key to lock and unlock, but no key was provided. Even more concerning, the safe was not secured to the room and could easily have been removed, making it ineffective for protecting valuables.
The hotel has the potential to provide a great experience given its cleanliness and courteous staff, but these maintenance and operational issues need to be addressed to meet guests’ reasonable expectations.
One of the three rooms I reserved had a door that would not close properly for the duration of our visit, creating a legitimate security concern. Although the issue was reported, we were never offered the option to change rooms.
Other issues included very slow-draining sinks and showers, never receiving the Wi-Fi password, and difficulty exiting the parking garage because the parking ticket repeatedly failed to scan.
The in-room safe was also problematic. It required a key to lock and unlock, but no key was provided. Even more concerning, the safe was not secured to the room and could easily have been removed, making it ineffective for protecting valuables.
The hotel has the potential to provide a great experience given its cleanliness and courteous staff, but these maintenance and operational issues need to be addressed to meet guests’ reasonable expectations.
Family traveller
Comment: 23 Jul 2026
It does not deserve 4 stars
Very bad lighting in the hallways and in the room. Old and damaged furniture. Poor cleanliness in the room and in the common areas, in general.
No type of surveillance or rules for the use of the heated pool, practically zero sense of hygiene.
We chose the hotel for the quality/price ratio and with the premise that it would have a pool (it was a cultural visit but we knew it would coincide with a heat wave) but the pool was a disappointment, we did not end up using it due to the feeling of poor hygiene.
I would not stay there again.
No type of surveillance or rules for the use of the heated pool, practically zero sense of hygiene.
We chose the hotel for the quality/price ratio and with the premise that it would have a pool (it was a cultural visit but we knew it would coincide with a heat wave) but the pool was a disappointment, we did not end up using it due to the feeling of poor hygiene.
I would not stay there again.
Hotel response
Comment: 29 Jul 2026
Estimado huésped,
Gracias por su testimonio acerca de su estancia en nuestro hotel.
Lamentamos sinceramente que su estancia no haya respondido a sus expectativas y que la experiencia no haya sido la que esperábamos ofrecerle.
Tomamos nota de sus comentarios sobre la iluminación, el mobiliario y la limpieza, ya que nos ayudan a identificar aquellos aspectos en los que podemos seguir trabajando para mejorar nuestras instalaciones y el servicio que prestamos.
En cuanto a la piscina climatizada, nos gustaría transmitirle tranquilidad. Tanto esta como la piscina exterior se someten diariamente a rigurosos controles de limpieza, calidad del agua y seguridad, cumpliendo con la normativa sanitaria vigente. Lamentamos que la percepción que tuvo durante su estancia le llevara a no disfrutar de unas instalaciones que mantenemos bajo un estricto plan de mantenimiento.
Agradecemos el tiempo que ha dedicado a compartir su experiencia y lamentamos que no hayamos logrado satisfacer sus expectativas en esta ocasión. Confiamos en tener la oportunidad de recibirle de nuevo en el futuro y ofrecerle una experiencia mucho más acorde con el nivel de calidad que buscamos.
Reciba un saludo cordial.
Atentamente,
Elisa González
deLuna Experience Team
deLuna Hotels
Gracias por su testimonio acerca de su estancia en nuestro hotel.
Lamentamos sinceramente que su estancia no haya respondido a sus expectativas y que la experiencia no haya sido la que esperábamos ofrecerle.
Tomamos nota de sus comentarios sobre la iluminación, el mobiliario y la limpieza, ya que nos ayudan a identificar aquellos aspectos en los que podemos seguir trabajando para mejorar nuestras instalaciones y el servicio que prestamos.
En cuanto a la piscina climatizada, nos gustaría transmitirle tranquilidad. Tanto esta como la piscina exterior se someten diariamente a rigurosos controles de limpieza, calidad del agua y seguridad, cumpliendo con la normativa sanitaria vigente. Lamentamos que la percepción que tuvo durante su estancia le llevara a no disfrutar de unas instalaciones que mantenemos bajo un estricto plan de mantenimiento.
Agradecemos el tiempo que ha dedicado a compartir su experiencia y lamentamos que no hayamos logrado satisfacer sus expectativas en esta ocasión. Confiamos en tener la oportunidad de recibirle de nuevo en el futuro y ofrecerle una experiencia mucho más acorde con el nivel de calidad que buscamos.
Reciba un saludo cordial.
Atentamente,
Elisa González
deLuna Experience Team
deLuna Hotels
Family traveller
Comment: 20 Jul 2026
We're not going back there.
We had a less good experience, it's more like a 2 or 3 star hotel. The rooms are substandard, bad beds, no pressure on the shower and the hairdryer in the bathroom has exploded. The hotel does not smell fresh in many places. The pool was not clean. The staff was friendly and helpful.
Hotel response
Comment: 29 Jul 2026
Beste Anneleen,
Bedankt dat u de tijd heeft genomen voor het schrijven van uw beoordeling.
Het doet ons deugd dat u de inzet en vriendelijkheid van ons team heeft kunnen waarderen. Onze medewerkers zetten zich dagelijks in om onze gasten een warme gastvrijheid te bieden, een kernwaarde waar we trots op zijn.
Echter, het spijt ons zeer dat verschillende aspecten van uw verblijf niet aan uw verwachtingen hebben voldaan. We nemen uw feedback zeer serieus, en zullen deze intern bespreken om onze standaarden te waarborgen, waarbij we altijd streven naar een optimale gastenervaring.
We hopen u opnieuw te mogen verwelkomen voor een verblijf dat beter aansluit bij uw verwachtingen.
Met vriendelijke groet,
Elisa González
deLuna Experience Team
deLuna Hotels
Bedankt dat u de tijd heeft genomen voor het schrijven van uw beoordeling.
Het doet ons deugd dat u de inzet en vriendelijkheid van ons team heeft kunnen waarderen. Onze medewerkers zetten zich dagelijks in om onze gasten een warme gastvrijheid te bieden, een kernwaarde waar we trots op zijn.
Echter, het spijt ons zeer dat verschillende aspecten van uw verblijf niet aan uw verwachtingen hebben voldaan. We nemen uw feedback zeer serieus, en zullen deze intern bespreken om onze standaarden te waarborgen, waarbij we altijd streven naar een optimale gastenervaring.
We hopen u opnieuw te mogen verwelkomen voor een verblijf dat beter aansluit bij uw verwachtingen.
Met vriendelijke groet,
Elisa González
deLuna Experience Team
deLuna Hotels
Explore the area
Plaza Manuel Cano, 2, Ronda, Granada, 18004, Spain|1.33 km from city centre
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
€18/person
Breakfast times
04:00 - 15:59 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. When booking more than 4 rooms, different policies and additional supplements may apply. Children are not allowed in the Spa.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Gran Hotel Luna de Granada: FAQs
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