Illa Experience Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Illa Experience Hotel
Illa Experience Hotel
Attractively located in the centre of Quito, Illa Experience Hotel features air-conditioned rooms, a fitness centre, free WiFi and a garden.
Reviews from 
Couple
Comment: 26 May 2026
Stayed in: Jan 2026
Very nice hotel
We recently stayed at Illa Experience Hotel after booking it through our travel agency, and overall the property itself is absolutely beautiful. From the moment you arrive, they welcome you with a drink, which makes the experience feel very special and luxurious. The hotel feels more like staying in a historic mansion than in a traditional hotel, and every area is elegant and full of charm. Honestly, we cannot complain about everything the hotel has to offer in terms of atmosphere, design, and comfort.
However, there was one uncomfortable situation during our stay that we feel should be addressed. One day, my wife and I were trying to find the front desk staff because we needed assistance, but we could not find anyone at reception. We walked around the hotel searching for someone until we accidentally reached the jacuzzi area, where we found two staff members being overly affectionate and making out. They did not notice us, and the situation was honestly embarrassing for us as guests, so we decided to quietly return to the reception area and wait until they eventually came back.
We completely understand that staff members have personal lives, but during working hours the priority should always be guest attention and professionalism. Aside from that unfortunate moment, the hotel experience was excellent.
However, there was one uncomfortable situation during our stay that we feel should be addressed. One day, my wife and I were trying to find the front desk staff because we needed assistance, but we could not find anyone at reception. We walked around the hotel searching for someone until we accidentally reached the jacuzzi area, where we found two staff members being overly affectionate and making out. They did not notice us, and the situation was honestly embarrassing for us as guests, so we decided to quietly return to the reception area and wait until they eventually came back.
We completely understand that staff members have personal lives, but during working hours the priority should always be guest attention and professionalism. Aside from that unfortunate moment, the hotel experience was excellent.
Hotel response
Comment: 28 May 2026
Hi Erick,
Thank you so much for taking the time to share such a thoughtful review and choosing Illa to be your home in Quito. We’re truly happy to hear that you enjoyed the atmosphere, design, and experience at Illa, it means a lot to us that our house felt special and memorable during your stay.
At the same time, we really appreciate you bringing this situation to our attention. We would like to reassure you that this is not aligned with the true core of what Illa stands for. Therefore, we have taken immediate measures and actions within the team to ensure this does not repeat itself.
Your feedback is incredibly valuable in helping us improve, and we’re grateful that you shared it so openly. We truly hope to have the opportunity to welcome you back in the future and provide you with a flawless experience from start to finish.
Warm regards,
General Manager
Thank you so much for taking the time to share such a thoughtful review and choosing Illa to be your home in Quito. We’re truly happy to hear that you enjoyed the atmosphere, design, and experience at Illa, it means a lot to us that our house felt special and memorable during your stay.
At the same time, we really appreciate you bringing this situation to our attention. We would like to reassure you that this is not aligned with the true core of what Illa stands for. Therefore, we have taken immediate measures and actions within the team to ensure this does not repeat itself.
Your feedback is incredibly valuable in helping us improve, and we’re grateful that you shared it so openly. We truly hope to have the opportunity to welcome you back in the future and provide you with a flawless experience from start to finish.
Warm regards,
General Manager
Couple
Comment: 22 Apr 2026
Stayed in: Apr 2026
Great location in a top notched hotel
We stayed in Quito for only two nights and we were very happy with The Illa Experience. The service was top notched and the place is beautiful and artsy. Very unique! Restaurants are top of the line and our views were amazing. Ask for a high floor with a view. Great breakfast. We had to take our food to go on the last morning since our ride was picking us up at 615am. They accommodated us with a boxed breakfast and coffee. Great location to walk the area. Now onto the big trip, Galápagos Islands!!
Couple
Comment: 21 Apr 2026
Stayed in: Apr 2026
An Oasis of tranquility in Quito
Fantastic find in Quito, a small boutique hotel in the old quarter of Quito. Impecable standards, well run and an oasis of elegance, calm & tranquility. Excellent staff, good food, we just can’t fault it
Anonymous traveller
Comment: 9 Apr 2026
Stayed in: Mar 2026
Hotel was like a jig saw puzzle with lots of stairways and areas. Still had construction going on. Rooms were very nice but no privacy unless you close your curtains. Room safes did not work in either of our rooms. You cannot flush toilet paper due to old pipes. Area did not feel very safe but we did not need to leave the hotel without a guide since the dining in the hotel was great. Overall I would recommend this hotel.
Couple
Comment: 29 Mar 2026
Stayed in: Mar 2026
Great place to stay to explore Quito old town
The ILLA experience was a wonderful place to stay. Convenient for the old town, but in a quiet neighbourhood. The rooms were luxurious, the plumbing worked. The staff were so helpful, they couldn't do enough to make our stay enjoyable. The experiences they offered were varied - lavender tea, to Ecuadrian biscuits, to rose water and ice facial treatment. Breakfasts were good too.
Excellent location
Junín E1-44 y Juan Pío Montufar, Quito, 170114, Ecuador|5.48 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
€87 (USD99) per person per night
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast times
07:00 - 10:00 from Monday to Sunday
Please inform Illa Experience Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
This hotel accepts the following payment methods:
Cash
Transfer from/to airport available. Cost: 75.00 USD one way.
Illa Experience Hotel: FAQs
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