Courtyard Eugene Springfield
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
More about Courtyard Eugene Springfield
Courtyard Eugene Springfield
Set 10 km from Matthew Knight Arena, Courtyard by Marriott Eugene Springfield offers 3-star accommodation in Springfield and has a fitness centre, a shared lounge and a restaurant. The hotel offers an indoor pool and a 24-hour front desk.
Reviews from 
Anonymous traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
It was very clean and the staff was extremely friendly, welcoming and helpful poor breakfast girl though was working all by herself during graduation weekend that did not seem fair but she did a good job
Family traveller
Comment: 2 Jul 2026
Stayed in: Jun 2026
$500 a night (due to demand for rooms) for an awful experience
I happily paid $500 a night in June for my daughter's graduation. For that amount (which I had no problem paying because every hotel was in demand at this time of year), I would have expected beds without springs pushing into our backs (not just 1, but both), housekeeping, clean towels, and the shower amenities to be filled. I stayed for 3 nights, and my room was never cleaned. We called housekeeping every day, and there was no answer. I was told the room was cleaned every other day, which means on Tuesday the room should have been cleaned. I will admit that on Monday we were out for breakfast and then back to get ready for the graduation, so the do-not-disturb sign was on the door. However, the next morning we called housekeeping for service, and again, no answer. We left for the day, and nothing. If the room is only cleaned every other day, that would be the day it was due to be cleaned. I had to go to the front desk and beg for clean towels. This is unacceptable.
I contacted Marriott, and the hotel has deposited 25,000 Bonvoy points into my account (as stated in the hotel manager's email), which is equivalent to a half-night stay at a Marriott property. Unacceptable. I asked for a refund for a portion of my trip, but they refused. For $500 a night, this is what I got. I would hate to see what you get at their regular rates.
I contacted Marriott, and the hotel has deposited 25,000 Bonvoy points into my account (as stated in the hotel manager's email), which is equivalent to a half-night stay at a Marriott property. Unacceptable. I asked for a refund for a portion of my trip, but they refused. For $500 a night, this is what I got. I would hate to see what you get at their regular rates.
Hotel response
Comment: 7 Jul 2026
Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations, especially during such an important occasion as your daughter's graduation.
After carefully reviewing your concerns, we acknowledged that your experience fell short of the level of service we strive to provide and issued 25,000 Marriott Bonvoy points as a goodwill gesture. While we understand you were hoping for a partial refund, we determined that the compensation already provided was appropriate based on the circumstances.
Graduation weekend is one of the highest-demand periods of the year, which is why room rates are significantly higher across the market. Those rates reflect supply and demand rather than the level of service or quality guests should expect. Regardless of the rate paid, every guest deserves the same high standard of hospitality.
Our records also showed that there were periods during your stay when your room was unavailable for service due to the Do Not Disturb sign, which unfortunately limited our team's ability to provide housekeeping at those times. We recognize that there was still an opportunity for us to communicate more effectively and better respond to your requests, and for that we sincerely apologize.
We appreciate your feedback, as it helps us identify opportunities to improve. We wish you and your family all the best and hope your daughter's graduation was a memorable and joyful occasion.
After carefully reviewing your concerns, we acknowledged that your experience fell short of the level of service we strive to provide and issued 25,000 Marriott Bonvoy points as a goodwill gesture. While we understand you were hoping for a partial refund, we determined that the compensation already provided was appropriate based on the circumstances.
Graduation weekend is one of the highest-demand periods of the year, which is why room rates are significantly higher across the market. Those rates reflect supply and demand rather than the level of service or quality guests should expect. Regardless of the rate paid, every guest deserves the same high standard of hospitality.
Our records also showed that there were periods during your stay when your room was unavailable for service due to the Do Not Disturb sign, which unfortunately limited our team's ability to provide housekeeping at those times. We recognize that there was still an opportunity for us to communicate more effectively and better respond to your requests, and for that we sincerely apologize.
We appreciate your feedback, as it helps us identify opportunities to improve. We wish you and your family all the best and hope your daughter's graduation was a memorable and joyful occasion.
Anonymous traveller
Comment: 11 May 2026
Stayed in: May 2026
Hotel is in great location, front desk staff was amazing, room clean, beds great lots of parking. Will be back
Anonymous traveller
Comment: 3 Mar 2026
Stayed in: Feb 2026
This hotel was clean and comfortable but overall my stay was very odd, which is why I'm giving a lower number of stars than I might normally give a Marriott hotel.
First of all, the amount that i was charged does not match the amount on the receipt that I was emailed. It's about $30 more, and I'm assuming it's because I was charged for breakfast, even though I paid extra for a breakfast voucher.
Also i tried to order a beverage at the bar, but the cocktail wasn't available on their POS system. I shrugged and ordered a second option, which also was unavailable on the POS. Giving up, i walked to the gift shop to pick up some forgotten essentials... and THEY weren't on the POS system either. The first time was easily forgivable, the second time it was annoying, but the third time had me walking away, shaking my head, wondering why they were even pretending to sell things if people couldn't actually have them.
When i got into the shower, there was zero conditioner, and I was also disappointed to find that there weren't any SD ports in the room for easy charging.
There are a lot of very good things about this property too! The pool was smaller, but clean and comfortable with an abundance of fluffy towels. The location is great, my car was parked safely for the night, and our room was overall pretty comfortable.
The restaurant was pretty good too! They have a smaller menu but everything on it looked good. I will most likely (warily) try staying at this property again sometime.
First of all, the amount that i was charged does not match the amount on the receipt that I was emailed. It's about $30 more, and I'm assuming it's because I was charged for breakfast, even though I paid extra for a breakfast voucher.
Also i tried to order a beverage at the bar, but the cocktail wasn't available on their POS system. I shrugged and ordered a second option, which also was unavailable on the POS. Giving up, i walked to the gift shop to pick up some forgotten essentials... and THEY weren't on the POS system either. The first time was easily forgivable, the second time it was annoying, but the third time had me walking away, shaking my head, wondering why they were even pretending to sell things if people couldn't actually have them.
When i got into the shower, there was zero conditioner, and I was also disappointed to find that there weren't any SD ports in the room for easy charging.
There are a lot of very good things about this property too! The pool was smaller, but clean and comfortable with an abundance of fluffy towels. The location is great, my car was parked safely for the night, and our room was overall pretty comfortable.
The restaurant was pretty good too! They have a smaller menu but everything on it looked good. I will most likely (warily) try staying at this property again sometime.
Anonymous traveller
Comment: 19 Jul 2026
Stayed in: Jul 2026
Breakfast sandwich was a little strange. Hold the arugula.
Very good location
3443 Hutton St, Springfield, 97477, United States|4.29 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Please contact the hotel for details about adding extra beds.
Courtyard Eugene Springfield: FAQs
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