Hotel Kaiserhof
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
More about Hotel Kaiserhof
Hotel Kaiserhof
This family-run, 4-star-superior hotel opposite Münster Train Station offers soundproofed rooms, free Wi-Fi, and a large spa area. Münster’s historic cathedral and town hall are a 10-minute walk away.
Comment: 5 Jun 2026
Stayed in: Jun 2026
Comment: 29 Mar 2026
Stayed in: Mar 2026
Great base for exploring Münster.
Comment: 27 Mar 2026
Stayed in: Mar 2026
Warning: Became Ill After Staying Here
Avoid this hotel at all costs!
My partner and I had a horrific experience at the Kaiserhof. The room was poorly maintained, dingy and have they ever changed the air filters?!
Most importantly, the environment was so bad that we both became ill during our stay. A hotel should be a place to rest, but this was a health hazard. Do yourself a favor and go somewhere else!
Comment: 8 Jan 2026
Stayed in: Jan 2026
"4-star superior hotel" (???) with significant renovation backlog and disappointing service
Important information that was not transparent when booking:
• The housekeeping is only done every two days; this is only informed by a note in the room.
• The room rate is to be paid in full by prepayment at check-in, only then will you receive the room key.
• The accommodation tax will be charged at check-out.
We had a double room of the highest category “Deluxe”, whose equipment and condition do not correspond to the price and classification in our view:
• Dark PVC floor instead of carpet
• Two very hard mattresses (hardness H4)
• Very small TV with analog SD channels, no streaming options
• Defective CD player
• Highly worn furniture (secretary, sofa bed, chair)
• Outdated bathroom with visible wear and tear; mold was visible in the shower (see photos)
An electric kettle, cups or glasses were not present in the room, just an empty display case.
Complaints, both oral and written, are answered by Mr. Fenneberg and his team as follows:
“You have received exactly the service you booked, so there is no right to a refund in our view.
We firmly reject the accusation you made. We find your remarks unfounded and inappropriate. Our house will not be pressured or threatened.
For this reason, we ask you to refrain from further bookings in our house in the future.
Of course, you are free to consider legal steps. We wish you every success for your further discussions.
Best regards from the Hotel Kaiserhof
Kay Fenneberg
Hosts’
Conclusion: Due to the condition, value for money and the handling of criticism, we unfortunately cannot recommend this hotel:
"The stars say nothing about the state of the hotel, the most rotten pad can have four stars because it meets all the criteria, but was last renovated 20 years ago." [Quote Dieter Müller, Motel One founder]
Comment: 13 Dec 2025
Stayed in: Dec 2025
Renovation jam and far too expensive for poor performance
Booked superior room ancient, loveless furniture and maximum 10sqm.
Reception unfriendly after addressing the room size.
Price/performance ratio is disproportionate.
Four stars also not justified.
At the reception they thought you had arrived at the Bavarian Court in Munich,.
Unfortunately, you weren't.
Advance payment at room payment, was presented as completely normal.
Breakfast room too small, again price/performance not ok.
This is a normal train station hotel, also very noisy.
Very good location
Bahnhofstraße 14, Munster, 48143, Germany|0.94 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.