Maritim Hotel Stuttgart
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
More about Maritim Hotel Stuttgart
Maritim Hotel Stuttgart
This elegant hotel is quietly located in central Stuttgart, 1 km from the Königstraße shopping mile. It offers large rooms, 3 restaurants and a modern spa with indoor pool.
Comment: 18 Feb 2026
Stayed in: Jan 2026
Excellent.
Plush rooms.
Handy for public transport.
Hearty breakfast.
On site bar is expertly run and well stocked!
Swimming pool is a boon.
Hotel response
Comment: 24 Feb 2026
Comment: 15 Jul 2026
Avoid in Stuttgart - many other hotels with better customer service are surely available
I am writing to formally lodge a complaint regarding the unacceptable series of service failures my family and I have experienced since checking into Room 666 yesterday at 5:00 PM. We are deeply dissatisfied with the poor service, lack of communication, and complete absence of empathy from your staff, which has significantly disrupted our stay in Stuttgart. Below is the timeline of the critical issues we encountered:
- Unprepared Room: Upon arrival, Room 666 completely lacked standard amenities. There were no towels, bathrobes, or slippers prepared for our stay.
- Ignored Request: At 5:00 PM, we explicitly asked reception to have the sofa bed made for our 8-year-old son before our return.
- Negligent Communication: We returned at 10:00 PM to find the bed still unmade. Only after calling reception were we informed the bed was broken and we had to move rooms. Your team knew this earlier but failed to contact us, showing a blatant disregard for our time.
- Late-Night Disruption: We were forced to pack up and move rooms at 11:00 PM with an exhausted child. The front desk staff, showed zero empathy and failed to acknowledge that forcing a family to change rooms at midnight is unacceptable.
- Double Standards: My Swiss cousin booked a room here just two days ago and received complimentary water upon arrival. We received a broken room, missing amenities, and hostile service.
- Abysmal Housekeeping: Today,
housekeeping removed our towels and only left 2 towels for 3 people. They also forgot to replenish our coffee capsules, left only 1 cup for 2 adults, and left trash on the table.
These systemic failures have caused significant distress and ruined our experience. Given the severity of these issues, I request a meaningful resolution and financial compensation. I expect a prompt refund for the nights impacted by these disruptions, as well as an acknowledgment of these errors.
Your response to my review on other plateforms is unfortunately consistent with the experience we had during our stay.
To clarify: we were never refunded for any of the booking issues. The housekeeping problems were raised multiple times throughout our stay, but with no management on the property over the weekend, it appears our concerns were never properly documented or escalated — as I was forced to repeat our grievances to four different staff members, each time to no avail.
Every person we spoke with seemed unaware of our situation, with no written record of our complaints. This lack of follow-through is exactly what made our experience so frustrating.
Hotel response
Comment: 16 Jul 2026
Comment: 14 Jun 2026
Stayed in: Jun 2026
Great experience.
Hotel response
Comment: 16 Jun 2026
Comment: 30 May 2026
Stayed in: May 2026
Terrible service, rude and snobbish staff
Stayed 13 days from May 17th to 30th. They only replenished coffee capsules in the room once.
Booked the 1 of 2 room with parking, but during checkin when I said I have a car, they charged me for parking again. Honest mistake but unprofessional, this is still acceptable.
The checking out experience is extremely horrible, they recklessly put 2 breakfasts each day in one of my rooms. When I said it is a mistake, instead of checking the records, they just keep saying its in their system and I must pay before I leave. Breakfast was added as we wanted on a daily basis and each time they print out a receipt for name and room number. I requested a count of the receipts, they say its Saturday they can not get it from their colleague. Then they asked me to pay according to their number now later on they will refund me after they count. When I refused, they say they will count it later let me know by email. Yes I did receive a email, in which they dictated a lower count and charged my card without my consent. Still got overcharged by 5 or 6 breakfast.
Take the money and one star rating. Will not come again!
Hotel response
Comment: 3 Jun 2026
Comment: 29 May 2026
Stayed in: May 2026
The only negative point I would mention is the in-room beverage setup. The room had a coffee machine, but no kettle. Also, only four coffee capsules were provided on the first day and they were not replenished during the rest of our stay. I have stayed in many hotels in Germany in a similar category, and tea and coffee supplies were usually refilled daily. Apart from that, the stay was comfortable and the location was very convenient.
Very good location
Seidenstraße 34, Stuttgart-Center, Stuttgart, 70174, Germany|1.01 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.

