5 Keys

Name: 5 Keys
Address: Via Carlo Cattaneo 120 , Pisa, 56125, Italy, Pisa, Tuscany, 56125, Italy

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Fast facts

Check in from:	13:00
Check out before:	11:00
Pets	Pets allowed free of charge

Amenities

View all

Wi-Fi

Parking

Front desk 24 hour

Pets allowed

Beauty salon

Security

More about 5 Keys

5 Keys

5 Keys offers top-notch services and amenities, ensuring guests experience utmost comfort.Continuously receive the support you require through front desk amenities such as express check-in or check-out and luggage storage.Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience.In certain rooms, the hotel offers visitors access to a coffee or tea maker and mini bar. 5 Keys offers a hair dryer and toiletries in the restrooms of specific accommodations.

Reviews from

Mentioned by travellers

Couple

Comment: 12 Jul 2025

Stayed in: Jul 2025

Awful hotel and experience

Not a nice hotel at all! Arrived here for a last minute one night stay due to a cancelled flight. Room was beyond basic and not very nice. Wall paper hanging off the walls due to damp. The shower head had no where to hang so just dangled over the unit (but fell to the floor when the water was running) of which the water was cold and didn’t heat up very well! Photos attached show how much the owner/ manager cares messaged to advise we had no shower after a long hot day and the reply said ‘you just need to manage’!! Not good customer service or hotel I would absolutely avoid at all costs, lobby resembles a 1970s brothel!

Couple

Comment: 11 Jun 2025

Stayed in: Jun 2025

Manager and owner doing nothing...

A couple who were too cozy under the sheets all night, on another floor. We informed the owner and manager about that. But did nothing. We had to knock on the door ourselves, not knowing what these people had used. An unsafe and annoying experience.

Family traveller

Comment: 4 Apr 2025

Stayed in: Apr 2025

DO NOT BOOK, THE PHOTOS ON THE WEBSITE DO NOT REFLECT WHAT YOU ACTUALLY GET

The room was disgusting!
Wallpaper peeling off the walls due to damp.
Bathroom was filthy. Didnt shower as wanted to be out of there asap.
Mouldy damp on walls.
Noisy.
Pillows flat and we didnt dare check the mattress as there wasnt a mattress protector. Felt itchy all-night.
It definitely wasnt near to the station.
Area was also not the safest.

Couple

Comment: 24 Oct 2024

Stayed in: Oct 2024

Do not book! Moldy place and rude service.

Do Not Book 5Keys Apartment!
Upon arrival, we immediately got a bad feeling about the place. It looked unclean and poorly managed. We would have left right then, but we had already paid for the accommodation in full.
The woman at the reception didn’t speak any English, and even Google Translate didn’t help.
We eventually got our room, but it didn’t match the pictures at all, and the apartment/hotel is far from deserving its three-star rating. At best, it’s a one-star establishment. Our room had a moldy mini-fridge that we had to remove ourselves after opening it. The bed was uncomfortable, with just basic sheets, the bathroom was moldy, wallpaper was peeling off the walls, the air conditioning unit was leaking water into the room, we could hear all noises clearly from the hallway, and there was barely any toilet paper.
When we asked for a hand towel (since the Booking and Google pictures showed that the room includes both bath and hand towels, along with coffee-making facilities and some small snacks on the table), we were told it would cost an extra €5. We pointed out that most accommodations provide something to dry your hands, to which the reply was, "You should have gone to a four-star hotel."
We are used to various levels of accommodation, with our budget typically being around €100 per night, but this was the worst experience overall, both in terms of room quality and customer service. The stay cost about €70, including tourist taxes (which you have to pay in cash, with no receipt provided). The service was rude and unhelpful, and I do not recommend booking this apartment. The star rating is far from what it should be.
While we were out exploring the city, the fridge we had moved to the lobby was cleaned, but during this time, we still didn’t get any extra toilet paper. We had to ask for more again. In a place with at least a three-star rating, there should be an extra roll of toilet paper, and the towels and amenities shown in the pictures should already be in the room as promised to the customer.
Overall, this was the worst accommodation experience we’ve ever had. To top it all off, on our last night, the power went out three times, and the water stopped running. I cannot recommend this place, and this entire experience soured our visit to Pisa, which we have no plans to return to.

Couple

Comment: 10 Sep 2024

Stayed in: Sep 2024

bad b&b

I stayed one night at this b&b and the experience was bad.
The room was dirty and smelled of mold, the bed uncomfortable and the bathroom in disastrous condition.Also the staff was little available.
Recommendation at all, not worth the asking price
The breakfast everyone talks about is nonexistent, there was not even a bottle of water in the minibar
horrible experience, I preferred to sleep in the car