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Citilink Flights

Citilink is a low-cost Indonesian airline offering shuttle services between Indonesian cities. The airline was established in 2001, and its main hub is at Juanda International Airport in Surabaya. The majority of Citilink’s routes are within Indonesia, but the airline is beginning to offer international flights. Currently, Citilink only offers one international flight: a seasonal charter flight to Jeddah in Saudi Arabia. Citilink received its Air Operator’s Certificate in August 2012. Since that date and the end of 2013, Citilink carried more than 8 million passengers.

As of 2017, Garudamiles or points earned from flying with Garuda Indonesia can be redeemed against Citilink flights.

This information is correct as of May 2017

Why Fly With Citlink?

How to check in

Online check-in is available at citilink.co.id. You can also check in using one of Citilink’s apps, which are available for both iOS and Android. Online check-in opens 7 days before departure. Check-in at the airport is available from up to 2 hours before departure until 30 minutes before departure.

Seating

A map of the seating area will be shown during the booking process. Seats are chosen randomly, so it’s not possible to choose your own seat. Almost all of Citilink’s flights are internal. This means that flights are short and, if you don’t like your chosen seat, you won’t be in it for too long. Citilink may ask you to move seats if you’re sitting in an emergency exit seat and deemed unable to help in the event of an accident. An example of someone that might be considered unsuitable would be a baby or an elderly person. A member of Citilink’s airline crew will let you know if they need you to move.

Booking fees

Citilink don't publicise any extra charges for online flight bookings. An additional 3% applies to credit card bookings.

Service on board

Citilink sells a selection of snacks, drinks, and hot meals onboard its flights. The type of food on offer depends on the duration of the flight: on shorter flights, Citilink only offers snacks and light bites. Payment for in-flight snacks and food items can only be made in cash.

Punctuality

During the period of August 2012 and December 2013, Citilink had an on-time arrival percentage of 87 percent. Unfortunately, no recent statistics are available.

Baggage allowances and fees

Hand Luggage: Every Citilink passenger can bring on board 1 piece of hand luggage, weighing a maximum of 7kg. Passengers are also allowed 1 laptop bag or a handbag. Hand luggage should not exceed the following dimensions: 56cmx36cmx23cm. Infant passengers do not have their own baggage allowance.

Checked Luggage: Passenger are entitled to 1 piece of checked luggage, weighing a maximum of 20 kg. The maximum dimensions for checked luggage are: 81cmx119cmx119cm.

Prices shown on this page are estimated lowest prices only. Found in the last 45 days.