Established in the late 1930’s, Air Canada is the oldest and largest airline in Canada. In 2013, they were voted the Skytrax “Best International Airline” in North America in a survey of over 19 million air passengers world wide. In addition to this, they have also won the 4 Star Airline Award from Skytrax. They fly to over 178 different destinations on 5 different continents, and serve over 35 million passengers annually.
Their Altitude program awards their most frequent flyers with travel privileges, and the Maple Leaf lounge is open to Business and First Class travellers.
How to check in
There are a variety of ways to check in, either online, on mobile or at the airport self-service kiosks. Alternatively, you can always check in at the airport desk on the day of your flight. Different check in times apply to each type of booking, however you can have your Electronic Boarding pass sent to your mobile up to an hour before boarding, or check in online 60 minutes prior to flying. You can use the Self Service kiosk in the 12 hours prior to your flight, up to an hour before hand. You can perform a number of other actions online, on mobile and on the kiosk, such as reprinting boarding passes, selecting seats and paying for extra bags – but please check the deadlines for your individual flight before hand.
Baggage Allowances and Fees
Checked baggage may be deposited at the bag drop counter 4 hours prior to departure. Passengers are allowed one bag in cabin baggage, within the size restrictions of 23 cm x 40 cm x 55 cm. Passengers are also permitted to take one smaller personal item, within the size restrictions of 16 cm x 33 cm x 43 cm (a small handbag, or laptop). Both items must weigh under 10kg. International passengers from Ireland are permitted one bag under 23kg, and within the linear restrictions of 158cm. If baggage is oversized or overweight, you will be charged a fee of $100 Canadian dollars. If you need to check in an extra bag, it will also cost $100 CAD. Naturally, different regulations apply to different domestic and international destinations, but all baggage allowances can be checked via their website.
You can choose your seating online, on mobile, and at the self-service kiosk. Seat pitch changes depending on your seat class – economy or business, but it’s generally 31-32in on most of their fleet. Seat width varies from 17-18in, and you can book a “preferred seat” for more legroom.
It costs $19CAD for a preferred seat, and it costs $10-$40CAD to book a seat on domestic flights within Canada and America.
Service on Board
A meal is offered on all international flights and a complimentary meal is offered on some domestic services. You can make special dietary requests up to 18 hours before your flight (including gluten free, kids meals and kosher). An onboard café is available on all economy flights over 90 minutes. Not all planes are equipped with On Demand TV’s, however some have laptop and AC power. Use the website to check the availability on your flight. Information is correct as of 24/08/2014 and is subject to change. Please check with the airline directly for complete accuracy.
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